Audience
Financial services institutions, pharmaceuticals, and firms in heavily regulation industries
About Symphony
Symphony Communication has 4 interconnected platforms; Messaging, Voice, Directory, Analytics. The software is designed for the financial services industry.
Symphony Messaging is an internal & external workplace chat app. The Federation feature enables off-channel messaging over WhatsApp, SMS, WeChat, and LINE, in compliance with financial industry requirements. The desktop and mobile app enables flexible working.
Symphony Voice is the voice communication platform made for global finance. This includes the Cloud9 trader voice product which connects traders and trader-adjacent teams. The award-winning wireless turret phone alternative offers seamless deployment, rich features, in a fully cloud-native software as a service. The interconnected Symphony Directory feature enables you to search, find and contact financial counterparties in seconds.
Symphony is trusted by over ½ millions users and 1,000 institutions, including 10/10 of the world's largest investment banks.
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Pricing
Free Trial:
Free Trial available.
Company Information
Symphony Communication
Founded: 2014
United States
symphony.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Live Online
In Person
Support
24/7 Live Support
Online
Symphony Frequently Asked Questions
Q: What kinds of users and organization types does Symphony work with?
Symphony works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, and Government.
Q: What languages does Symphony support in their product?
Symphony supports these languages: English.
Q: What kind of support options does Symphony offer?
Symphony offers support via 24/7 live support and online.
Q: What other applications or services does Symphony integrate with?
Symphony integrates with: AccessFintech, Appian, Arctera Insight Archiving, Citrix Workspace, Confluence, DTCC Data Services, FlexTrade, Global Relay, Google Cloud CDN, Hammerstone Markets, iPushPull, Jira, LINE, Microsoft Teams, HERE Enterprise Browser, PagerDuty, Salesforce, Saphyre, ServiceNow, Smarsh, SteelEye, Symantec EDR, Theta Lake, TradingView, and Unqork and more.
Q: Does Symphony have an API?
Yes, Symphony has an API.
Q: Does Symphony have a mobile app?
Yes, Symphony has a mobile app for Android, iPhone, and iPad.
Q: What type of training does Symphony provide?
Symphony provides training in the form of documentation, live online, and in person.
Q: Does Symphony offer a free trial?
Yes, Symphony offers a free trial.
Symphony Product Features
Collaboration
Chat / Messaging
Supported
Contact Management
Supported
Real Time Editing
Supported
Task Management
Supported
Video Conferencing
Supported
Brainstorming
Not Supported
Calendar Management
Not Supported
Content Management
Not Supported
Document Management
Not Supported
Project Management
Not Supported
Version Control
Not Supported
Employee Communication Tools
Audio / Video Conferencing
Supported
Chat / Messaging
Supported
Employee Directory
Supported
File Sharing
Supported
Knowledge Management
Supported
Surveys & Feedback
Supported
Activity / News Feed
Not Supported
Blogs
Not Supported
Event Calendar
Not Supported
Newsletter Management
Not Supported
Internal Communications
Chat/Messaging
Supported
Employee Directory
Supported
Telephony
Supported
Video Chat
Supported
Voice Chat
Supported
App Integration
Not Supported
Blogs
Not Supported
Email Management
Not Supported
Event Calendar
Not Supported
Newsletter Management
Not Supported
Photo Gallery
Not Supported
Social Sharing
Not Supported
Survey Management
Not Supported
Team Chat
End-to-End Encryption (E2EE)
Supported
File Sharing
Supported
Groups / Channels
Supported
Search / Filter
Supported
Threaded Discussion
Supported
Video Conferencing
Supported
Voice Calling
Supported
Payments
Not Supported
Self-Destructing Messages
Not Supported
Stickers / GIFs
Not Supported
Team Communication
Audio Calls
Supported
Chat / Messaging
Supported
Discussion Threads
Supported
File Sharing
Supported
Mobile Access
Supported
Push Notifications
Supported
Search
Supported
Surveys & Feedback
Supported
Task Management
Supported
Video Conferencing
Supported
Activity / News Feed
Not Supported
Calendar Management
Not Supported
Symphony Verified User Reviews
Write a Review-
Probability You Would Recommend? 9 out of 10
"Good app but there are alternatives" 4 out of 5 stars Edited 2020-05-26
Pros: The ability to not be bounded by organizational contacts and connect with outside vendors.
The ability to share media/code over IM.
Search text in IMsCons: The timing is sometimes off. The way it works, the latest comment should be at the bottom of the chat window but that is not always the case. The only way to reach such messages is to click on the message from recent window and the message is somewhere in between two vague dates. But a restart of app fixes it
Overall: Our organization uses this extensively and the ability to install it over any mobile device is an added feature. The app is cross-platform and is intuitive.
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