Audience
B2B support teams seeking to centralize customer conversations and automate routine ticket resolution with AI while escalating complex issues to human agents
About Talki
Talki is an AI-native helpdesk for B2B support teams that answers routine tickets automatically while keeping human agents focused on the conversations that need them. It brings web chat, email, and Telegram into one shared inbox where teams can assign, reply to, and resolve conversations without switching apps. Setup starts by connecting a channel and pointing the AI at company documentation; Talki scans the website to build a knowledge base and begins answering customers from that information. Its AutoPilot AI agent reads each ticket and customer context, replies from the knowledge base, and either closes the issue or escalates it when uncertain. Backend Connect can pull customer information such as plan details, MRR, company data, and custom fields directly into the ticket, reducing the need to open separate CRM systems. Built-in DeepL translation supports multilingual conversations from the same inbox, while one-line macros can combine actions.
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Pricing
Starting Price:
€9 per month
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
Talki
Founded: 2026
United States
talki.tech/
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Product Details
Platforms Supported
Cloud
Training
Documentation
Support
24/7 Live Support
Online
Talki Frequently Asked Questions
Q: What kinds of users and organization types does Talki work with?
Talki works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Talki support in their product?
Talki supports these languages: English.
Q: What kind of support options does Talki offer?
Talki offers support via 24/7 live support and online.
Q: What other applications or services does Talki integrate with?
Talki integrates with: DeepL and Telegram.
Q: What type of training does Talki provide?
Talki provides training in the form of documentation.
Q: Does Talki offer a free trial?
Yes, Talki offers a free trial.
Q: How much does Talki cost?
Pricing for Talki starts at €9 per month.
