Audience

Customer experience and user experience departments and experts, service design consultants, customer journey mapping facilitators and coaches

About UXPressia

UXPressia is a collaborative customer experience platform that allows you to create, export, and share customer journey maps, personas, and impact maps online. Some of the platform’s features include maps and personas with a predefined, easy-to-customize structure (drag and drop sections, such as text, video, embed code, touchpoints, etc.). Multiple-persona journey maps. Design View (journey atlas) to specify relations between mapping initiatives. 120+ free templates for 10+ industries to use as a starting point. Text and audio comments, dot votes, and reactions. Storyboard library and image formatting. Default and custom tooltips. Color themes for journey maps. Team library for touchpoints, images, channels, etc. Link and email sharing. Presentation mode. Branding and high-quality exports (PNG, PDF, CSV, and PPTX). Teams will especially enjoy collaborative options and the possibility to standardize and scale their projects.

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Pricing

Starting Price:
$13.30 per month
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 3 User Reviews

Overall 5.0 / 5
ease 4.7 / 5
features 4.3 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews for UXPressia Write a Review

Company Information

UXPressia
Founded: 2015
United States
uxpressia.com/

Videos and Screen Captures

Play Video Customer journey map created in UXPressia Persona created in UXPressia Impact map created in UXPressia End-to-end employee journey map – free template Young family, new insurance – free persona template Sofia, music lover – free persona template
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online

UXPressia Frequently Asked Questions

Q: What kinds of users and organization types does UXPressia work with?
UXPressia works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does UXPressia support in their product?
UXPressia supports these languages: English.
Q: What kind of support options does UXPressia offer?
UXPressia offers support via phone support and online.
Q: What other applications or services does UXPressia integrate with?
UXPressia integrates with: Airtable, Canva, Superhuman Docs, Figma, Google Analytics, Mixpanel, and Slack.
Q: What type of training does UXPressia provide?
UXPressia provides training in the form of documentation, live online, webinars, in person, and videos.
Q: Does UXPressia offer a free trial?
Yes, UXPressia offers a free trial.
Q: How much does UXPressia cost?
Pricing for UXPressia starts at $13.30 per month.
Q: What pricing for support is available for UXPressia?
UXPressia offers support included with purchase.
Q: What pricing for training is available for UXPressia?
UXPressia offers training included with purchase and additional fee / premium available.

UXPressia Product Features

Customer Experience

Action Management Supported
Customer Segmentation Supported
Dashboard Supported
Knowledge Management Supported
Analytics Not Supported
Feedback Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Customer Journey Mapping Tools

Action Management Supported
Collaboration Supported
Customer Profiles Supported
Data Import / Export Supported
Templates Supported
Attribution Modeling Not Supported
Behavioral Analytics Not Supported
Predictive Analytics Not Supported
Surveys & Feedback Not Supported

Customer Success

Customer Lifecycle Management Supported
Health Score Supported
Account Alerts Not Supported
Account Management Not Supported
Communication Management Not Supported
Customer Engagement Not Supported
Onboarding Not Supported
Revenue Management Not Supported
Usage Tracking / Analytics Not Supported
Win / Loss Analysis Not Supported

Experience Management

Action Management Supported
Customer Segmentation Supported
Dashboard Supported
Knowledge Management Supported
Analytics Not Supported
Feedback Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Product Analytics

Customer Feedback Collection Supported
Customer Journey Analytics Supported
Touchpoint Analytics Supported
User Segmentation Supported
Attribution Not Supported
Automatic Data Capture Not Supported
Churn Reporting Not Supported
Customer Guidance Not Supported
Data Export Not Supported
Data History Retention Not Supported
Data Labeling Not Supported
Product Engagement Scoring Not Supported
Real-Time Data Analysis Not Supported

UX

Prototyping Supported
User Journeys Supported
User Research Supported
Animation Not Supported
For Mobile Not Supported
For Websites Not Supported
Heatmaps Not Supported
Screen Activity Recording Not Supported
Unmoderated Testing Not Supported
Usability Testing Not Supported

UXPressia Verified User Reviews

Write a Review
  • Lukas F.
    CEO
    Used the software for: 6-12 Months
    Frequency of Use: Monthly
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 3 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 8 out of 10

    "Customer journey design tool"

    5 out of 5 stars Posted 2022-08-30

    Pros: UXPressia is a very powerful and robust tool. It is used for mapping and designing the customer journey, but also for creating a persona or impact map that connects context.

    Cons: At the moment I have no reservations. It might be worth considering another download format - although that is already technically challenging. If a map could be downloaded as a .docx, with the text stuff nicely structured, that would be great.

    Overall: Maximum satisfaction because this tool offers everything I need. And especially the export is in high resolution and does not make a problem when printing the banner.

    Read More...
    Reply from UXPressia
    Posted 2022-08-31
    Thank you for your kind words, Lukas! We are happy to serve your purpose, and certainly have your feedback in mind :)
  • An UXPressia User
    Owner
    Used the software for: 1-2 Years
    Frequency of Use: Monthly
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Ease 4 out of 5 stars
    Features 4 out of 5 stars
    Pricing 3 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 9 out of 10

    "Good solution for digital marketing projects "

    5 out of 5 stars Posted 2022-08-24

    Pros: - good performance
    - good and multiple templates
    - good usability
    - quick support
    - intuitive usage

    Cons: - no real cons
    - an integrated Editor or an automated scaling of graphic elements would be perfect

    Overall: Very good solution for digital projects like persona building, Guest Journey mappings and others. Recommended!

    Read More...
    Reply from UXPressia
    Posted 2022-08-31
    Hi there, We appreciate the detailed breakdown, thank you! Feel free to email us, or reach out to our LiveChat with a detailed suggestion/request, as we highly appreciate your feedback!
  • An UXPressia User
    Brand Strategist
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1 - 25
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 4 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 9 out of 10

    "Good tool if you do JM projects on a regular basis"

    5 out of 5 stars Posted 2022-08-10

    Pros: The ability to create maps and reuse them as templates is very helpful, as often I’m in charge of 2-3 journey mapping projects at once. Presentation mode and export formats help to visually explain to the client what’s going on in their audiences’ journeys.

    Cons: There are storyboard illustrations but they don’t work for me. I prefer stock photos.

    Overall: A handy platform to organize all your projects and have a database. Also, you can easily share projects with clients. Maps are visually appealing, they look professional.

    Read More...
    Reply from UXPressia
    Posted 2022-08-31
    Hi there, Thank you for sharing this great feedback! We are happy to meet as many of our expectations. As for the 'stock photos' preference, please check out this article and find out how to add your own images, using our Image 'Library' : https://help.uxpressia.com/en/articles/5775477-how-to-add-images-to-the-image-library
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