Microsoft Dynamics 365 Blog
The future of agentic CRM and ERP
Featured Posts
Accelerate your move to agentic business applications with Dynamics 365 Activate
Don’t let legacy applications hold back your adoption of innovation Organizations around the world are exploring how AI and agents could redesign and transform their critical business processes.
One always-on roadmap: Dynamics 365, Power Platform, and Dataverse join the AI at Work roadmap
Learn how the move from release wave announcements to the AI at Work roadmap creates a single destination to discover, track, and plan innovations.
Microsoft named a Leader in the 2026 Gartner® Magic Quadrant™ for CRM Sales Platforms for the sixteenth consecutive year
Microsoft has been named a Leader in the 2026 Gartner® Magic Quadrant™ for CRM Sales Platforms.
Explore migration options for Microsoft Dynamics NAV, Microsoft Dynamics GP, and Microsoft Dynamics SL customers
Business Central provides a modern cloud ERP foundation that helps organizations streamline operations, improve visibility, support AI-powered productivity, and build on a platform that continues to evolve.
CRM
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Microsoft Dynamics 365: An agent-ready business applications platform
Instead of integrating AI around enterprise resource planning (ERP), organizations can bring agents into the flow of work, where business decisions and transactions already happen. -
Customer insights, reimagined: The intelligence layer powering agentic customer experience
Customers expect a single, continuous relationship with your brand.
Build resilient supply chains
Read our e-book, Operational Excellence: How to build resilient supply chains with Microsoft Dynamics 365, to uncover practical insights that help you optimize supply chain operations using real-time insights and automation, increase supply chain visibility, adapt to market changes, and more.
ERP
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Agentic AI for inventory to deliver: From procurement to fulfillment
From procurement and production to fulfillment and customer satisfaction, inventory-to-deliver impacts every aspect of the supply chain. -
The era of agentic business applications arrives at Convergence 2025
At Convergence 2025, December 9–12, we’ll explore how organizations can build an AI-first autonomous enterprise powered by data, copilots, and agents working together across Microsoft Dynamics 365 and the Microsoft Cloud. -
Microsoft Dynamics 365 named a Leader in three Gartner® Magic Quadrant™ reports: Cloud ERP for Service-Centric Enterprises, Cloud ERP for Product-Centric Enterprises, and Cloud ERP Finance
We’re excited to announce Microsoft Dynamics 365 is a Leader in three Gartner® Magic Quadrant™ reports. -
Explore new AI innovation for Dynamics 365, Microsoft Power Platform, and Copilot Studio at the Business Applications Launch Event
Get a first look at the latest AI and low-code updates, with insights and demos from Microsoft product leaders and engineers.
Get started with Dynamics 365
Drive more efficiency, reduce costs, and create a hyperconnected business that links people, data, and processes across your organization—enabling every team to quickly adapt and innovate.
