Allstream

Allstream

1.0 out of 5 stars
RingCentral RingEX

RingCentral RingEX

RingCentral
4.7 out of 5 stars
Allstream RingCentral RingEX

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Allstream:

About

Allstream is a leader in business telecommunications working with customers throughout the United States and Canada. Everything we do revolves around simplifying your business communications and helping you innovate, thrive and grow. Our communications technologies include a range of innovative, highly scalable voice, Internet and connectivity solutions that help organizations communicate and collaborate more efficiently and profitably. Customers across North America trust Allstream with their mission-critical business connectivity solutions. Here’s what you get when you partner with us. We make everything easy so that you can focus on your business. Allstream is a leader in business communications throughout North America. Founded over 170 years ago in parallel with Canada’s first transcontinental railroad, Allstream continually re-invented itself to remain a leading provider of business communication services.
RingCentral RingEX:

About

RingCentral RingEX is a powerful cloud-based phone system that helps optimize your business communications. Providing enterprise-grade business communication tools for voice, fax, text, and video as well as bring your own device to work (BYOD) capability, RingCentral RingEX enables you to work where you want and how you want. Core features of RingCentral RingEX include auto-recording, conferencing, and unlimited long-distance and local calling. RingCentral RingEX's call management features can also be customized by configuring call forwarding, answering rules, message alerts, and missed-call notifications.
Allstream:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
RingCentral RingEX:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Allstream:

Audience

Businesses that demand high performance business-class connectivity, voice, collaboration, and managed services to lower costs, communicate more effectively, share data more intelligently and simplify complexity in IT environments
RingCentral RingEX:

Audience

RingCentral RingEX supports organizations of any size, from companies with 2 workers to 1000+ employees.
Allstream:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
RingCentral RingEX:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Allstream:

API

Offers API Supported
RingCentral RingEX:

API

Offers API Supported
Allstream:

Screenshots and Videos

RingCentral RingEX:

Screenshots and Videos

Allstream:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
RingCentral RingEX:

Pricing

$19.99/month/user
Free Version Supported
Free Trial Supported
Allstream:

Reviews/Ratings

Overall 1.0 / 5
ease 1.1 / 5
features 1.3 / 5
design 1.3 / 5
support 1.1 / 5
RingCentral RingEX:

Reviews/Ratings

Overall 4.7 / 5
ease 4.4 / 5
features 4.7 / 5
design 4.7 / 5
support 4.3 / 5
Allstream:

Pros & Cons from Real Users

Pros

  • nothing at all is good. Prices are way to high and customer service very poor.
  • They’re great when you get new service, which most companies are when they’re trying to get new customers
  • Nothing. We have no pros to give this company, because of the nature of the call that was made to our home.
  • Satisfactory as Integra, and then as Allstream until the last year. But business went way downhill when Zayo got involved.
  • Zero customer service, Zero understanding of business, their customer web portal is a joke. They jacked up their prices 250 % and still claim that their contract has been renewed automatically, even under their own contract they increased their price from $250 to $450 !! I can not believe I am saying this but Bell will be much better that Allstream / Zayo Group. It is like they hired staff only juicing out their existing clients, this line might have been in their job description. Stay away from their services.

Cons

  • Horrible portal. Makes you change your password every single time. Even if it was only 5 minutes since you changed it. Also seems to be a lot of problems with the bill pay system. Very difficult to reach a human being at the other end. We are actively seeking another provider for our fax system.
  • If you have issues, you have to talk to somebody that doesn’t speak very good English! And they don’t follow through
  • Everything about the unsolicited call. We are on the national do not call list.
  • Became an unfair and fraudulent business, mistreating and attempting to overcharge long term customer
  • Our phone line was from Allstream (through Bell Canada)
RingCentral RingEX:

Pros & Cons from Real Users

Pros

  • The platform is very easy to use and devices which you can add makes it very great tool if you on a mobile office or you often not at the desk. Also, for a stationary office work the platform can replace a normal desk phone
  • This software is great for allowing us to communicate internally at no cost. It also has the plus of being the only free solution I’ve found with dial in numbers.
  • Ability to give out RingCentral numbers on cell phones, so users do not need to use their personal number to make contact. Easy design and interface when setting up users and managing teams. Support is very quick to respond.
  • Works great for a small to midsized company and is a valuable asset which will enable them to better handle their call volumes.
  • Has all the features needed with desktop, mobile, and browser capabilities. With click to call from your mobile or browser is a sweet add-on. able to set up simple IVRs for your business needs as well.

Cons

  • Using it almost every day, platform itself works perfectly, hence its relies on your connection.
  • The only con is feature limitations, which is to be expected.
  • Service is dependent on the internet, so when traveling down the highway, sometimes a call will drop if you have bad cell reception.
  • End user training is the biggest hurdle I am facing as some are up in age and set in their ways.
  • The only con for the system would be when adding new users and setting up extensions could be confusing at first but after you create a few you will get the hang of it.
Allstream:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
RingCentral RingEX:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Allstream:

Company Information

Allstream
Founded: 1846
USA and Canada
allstream.com
RingCentral RingEX:

Company Information

RingCentral
Founded: 2003
United States
www.ringcentral.com
Allstream:

Alternatives

Intermedia Unite

Intermedia Unite

Intermedia
4.2 out of 5 stars
RingCentral RingEX:

Alternatives

Zoom Phone

Zoom Phone

Zoom Communications
4.6 out of 5 stars
Allstream:
RingCentral RingEX

RingCentral RingEX

RingCentral
4.7 out of 5 stars
RingCentral RingEX:
Dialpad Connect

Dialpad Connect

Dialpad
4.5 out of 5 stars
Allstream:
Dialpad Connect

Dialpad Connect

Dialpad
4.5 out of 5 stars
RingCentral RingEX:
TollFreeForwarding

TollFreeForwarding

4.2 out of 5 stars
Allstream:
Vonage Business

Vonage Business

Vonage
3.3 out of 5 stars
RingCentral RingEX:
Ooma Office

Ooma Office

Ooma
4.8 out of 5 stars
Allstream:
RingCentral RingEX:
MightyCall

MightyCall

4.8 out of 5 stars
Allstream:

Categories

Business VoIP Supported
Call Center Supported
IT Management Supported
SIP Trunk Supported
UCaaS Supported
Video Conferencing Supported
Web Conferencing Supported
RingCentral RingEX:

Categories

Allstream:

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Supported

Business VoIP Features

Call Parking Not Supported
Call Recording Supported
Contact Management Not Supported
Encryption Not Supported
IVR / Voice Recognition Supported
Ring Groups Not Supported
SIP Trunking Not Supported
Unified Communications Supported
Voice Quality Enhancement Not Supported

Unified Communications Features

Audio / Video Conferencing Supported
Calendar Management Not Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Not Supported
Fax Management Supported
File Sharing Not Supported
Mobile Access Supported
Multi-User Collaboration Supported
Voice Mail Supported

Video Conferencing Features

Electronic Hand Raising Not Supported
Mobile Access Supported
On-Demand Webcasting Not Supported
Presentation Streaming Supported
Presentation Tools Not Supported
Private Chat Not Supported
Real-Time Chat Not Supported
Record & Playback Ability Not Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Not Supported

Web Conferencing Features

Electronic Hand Raising Not Supported
Mobile Access Supported
On-Demand Webcasting Not Supported
Presentation Streaming Supported
Presentation Tools Not Supported
Private Chat Not Supported
Real-Time Chat Not Supported
Record & Playback Ability Not Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Not Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Not Supported
Reporting/Analytics Supported
RingCentral RingEX:

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Supported

Business VoIP Features

Call Parking Supported
Call Recording Supported
Contact Management Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Supported

SIP Trunk Features

Automatic Fail-over Routing Supported
Call Data Records Supported
Caller ID Supported
Disaster Recovery Supported
e911 Supported
International Numbers Supported
Multiple DID Options Supported
PSTN Forwarding Supported
Toll-Free Numbers Supported

Unified Communications Features

Audio / Video Conferencing Supported
Calendar Management Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Supported
File Sharing Supported
Mobile Access Supported
Multi-User Collaboration Supported
Voice Mail Supported

Video Conferencing Features

Electronic Hand Raising Supported
Mobile Access Supported
On-Demand Webcasting Supported
Presentation Streaming Supported
Presentation Tools Supported
Private Chat Supported
Real-Time Chat Supported
Record & Playback Ability Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Supported

Web Conferencing Features

Electronic Hand Raising Supported
Mobile Access Supported
On-Demand Webcasting Supported
Presentation Streaming Supported
Presentation Tools Supported
Private Chat Supported
Real-Time Chat Supported
Record & Playback Ability Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Supported

Call Recording Features

Archiving Supported
Call Sharing Supported
Distributed Call Recording Supported
Event Triggered Recording Supported
File Transfer Supported
Instant Retrieval Supported
On-Demand Recording Supported
Recording Bookmarking Supported
Scheduled Recording Supported
Screen Activity Recording Supported
Video Call Recording Supported

Cloud PBX Features

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Virtual Extensions Supported
Web Conferencing Supported
Allstream:

Integrations

ActiveLens Not Supported
Alexa Smart Properties Not Supported
Box Not Supported
BrightGauge Not Supported
Campaign Monitor Not Supported
Claude Not Supported
Desktop.com Not Supported
Dropbox Not Supported
Gravity Data Not Supported
IndusTrack Not Supported
Odoo Not Supported
Prodoscore Not Supported
Resemble AI Not Supported
Retently Not Supported
RingCentral AI Receptionist Not Supported
Rippling Not Supported
TeamSupport Not Supported
Tracker Not Supported
Zapier Not Supported
Zoho Desk Not Supported
RingCentral RingEX:

Integrations

ActiveLens Supported
Alexa Smart Properties Supported
Box Supported
BrightGauge Supported
Campaign Monitor Supported
Claude Supported
Desktop.com Supported
Dropbox Supported
Gravity Data Supported
IndusTrack Supported
Odoo Supported
Prodoscore Supported
Resemble AI Supported
Retently Supported
RingCentral AI Receptionist Supported
Rippling Supported
TeamSupport Supported
Tracker Supported
Zapier Supported
Zoho Desk Supported
Allstream:
Claim Allstream and update features and information
Claim Allstream and update features and information
RingCentral RingEX:
Claim RingCentral RingEX and update features and information
Claim RingCentral RingEX and update features and information