Audience
Small and medium-sized businesses, enterprises, IT administrators, remote and hybrid teams, sales departments, customer service teams, office managers, and organizations seeking cloud-based business calling, AI-powered phone assistance, centralized call management, and unified communications
About Zoom Phone
Zoom Phone is an AI-powered cloud-based business phone system that provides voice calling, messaging, and unified communications through a Voice over Internet Protocol (VoIP) platform. The software enables employees to make and receive business calls from desktop computers, mobile devices, and compatible desk phones. Its calling features include auto receptionists, call queues, call forwarding, voicemail, call recording, SMS, and intelligent call routing. Built-in AI capabilities provide post-call summaries, voicemail transcription, action item extraction, and automated follow-up assistance. Zoom Phone also supports an optional AI receptionist that answers customer inquiries, schedules appointments, and transfers calls to appropriate employees. The platform integrates with Zoom Meetings, Zoom Chat, Salesforce, Microsoft, Google, and other business applications while providing centralized administration and call analytics.
Product Details
Zoom Phone Frequently Asked Questions
Q: What kinds of users and organization types does Zoom Phone work with?
Q: What languages does Zoom Phone support in their product?
Q: What kind of support options does Zoom Phone offer?
Q: What other applications or services does Zoom Phone integrate with?
Q: Does Zoom Phone have an API?
Q: Does Zoom Phone have a mobile app?
Q: What type of training does Zoom Phone provide?
Q: Does Zoom Phone offer a free trial?
Q: How much does Zoom Phone cost?
Zoom Phone Product Features
AI Phone Answering Agents
An AI phone answering agent is software that automatically handles inbound calls on behalf of a business, greeting callers, answering common questions, booking appointments, and routing calls to the right person at any hour. Zoom AI Receptionist answers 24/7, including nights, weekends, and holidays, so your team can focus on the work only humans can do. Going live takes minutes, not months: connect your website, FAQs, or internal policies, then customize greetings and call flows. Callers speak in plain language instead of navigating phone trees. When your office is closed or every line is busy, it handles routine questions and captures caller details. It books appointments directly to your calendar during the call, sends SMS follow-ups, and transfers calls with a conversation summary so callers never repeat themselves. Unlike live answering services or voicemail, it responds immediately in 10+ languages, with call insights built into the Zoom Phone admin portal.
AI Receptionists
An AI receptionist answers and manages incoming business calls using conversational AI, so every caller is greeted and helped even when no one is available to pick up. Zoom Virtual Agent Receptionist is a 24/7 AI receptionist that greets callers with a natural, professional voice, answers questions, books appointments, and routes important calls, helping every call become a customer opportunity. Callers speak naturally instead of navigating “press 1” menus, and the AI understands their intent and responds quickly in 10+ languages. It can send details via SMS, transfer callers by name, and hand off to the right team with full context. Fast, no-code setup and built-in insights make it easy to launch and track performance. It works with any phone provider, no Zoom Phone required, or pairs with Zoom Phone as a complete business phone solution with an AI receptionist. Businesses from auto repair shops to dental offices and financial services use it to stay responsive around the clock.
Business Phone Systems
Zoom Phone is a business VoIP phone system that brings calling, SMS, video meetings, and AI together on one platform with one admin portal and no desk phone required. Calls route over the internet, so your team can call from any laptop, smartphone, or desk phone using a single business number, with no PBX hardware or maintenance contracts and unlimited US and Canada calling on eligible plans. Assign numbers, build multi-level auto attendants, set up call queues and ring groups, and add users from one dashboard with no telephony expertise required. Built-in AI generates call summaries with suggested next steps and prioritizes voicemail. Zoom Phone offers HD Voice with noise suppression, up to a 99.999% uptime SLA, PSTN connectivity in 49+ countries or Bring Your Own Carrier, and number porting. It integrates with Salesforce, HubSpot, Microsoft 365, Google Workspace, Slack, Zendesk, and 2,700+ apps, and you can get started in under an hour.
Business VoIP
Zoom Phone is a business VoIP phone system that brings calling, SMS, video meetings, and AI together on one platform with one admin portal and no desk phone required. Calls route over the internet, so your team can call from any laptop, smartphone, or desk phone using a single business number, with no PBX hardware or maintenance contracts and unlimited US and Canada calling on eligible plans. Assign numbers, build multi-level auto attendants, set up call queues and ring groups, and add users from one dashboard with no telephony expertise required. Built-in AI generates call summaries with suggested next steps and prioritizes voicemail. Zoom Phone offers HD Voice with noise suppression, up to a 99.999% uptime SLA, PSTN connectivity in 49+ countries or Bring Your Own Carrier, and number porting. It integrates with Salesforce, HubSpot, Microsoft 365, Google Workspace, Slack, Zendesk, and 2,700+ apps, and you can get started in under an hour.
Cloud PBX
Zoom Phone is a cloud PBX that brings calling, collaboration, and AI together on one platform, with no on-site hardware, no separate AI license, and no hidden fees. It replaces traditional on-premises PBX equipment with a provider-managed system that updates automatically and scales easily from one admin portal. Every plan includes AI call summaries, voicemail prioritization, and task extraction at no extra cost. Businesses get a full-featured cloud PBX: multi-level auto attendant, extension management, call queues, shared lines, call recording, AI voicemail transcription, two-way business SMS/MMS, and real-time analytics. Zoom Phone offers native PSTN connectivity in 49+ countries, up to a 99.999% uptime SLA, and free number porting, with no hidden fees for SMS, 911, or regulatory compliance. It runs natively alongside Zoom Meetings and Chat, and supports hybrid deployments with existing Avaya or Mitel systems for a smooth migration. Named a G2 Leader in Business Phone Systems 2026.
Online Fax
Online fax lets businesses send and receive documents over the internet instead of a dedicated fax machine and phone line. Zoom Phone includes secure online fax built right into your Zoom Phone number, so you can combine fax, SMS, and calls into one number with no extra setup, third-party providers, separate bills, or hardware. Send, receive, and manage faxes from desktop or mobile devices anywhere. Faxes automatically reach the right people through support for team members, auto receptionists, call queues, and shared line groups, and you can send to up to 50 recipients at once. All faxes are encrypted with TLS in transit and securely stored, with unlimited storage and data retention. Custom policy controls let admins enable faxing for specific users, set retention periods, and enforce compliance requirements, while logs and reports provide visibility for auditing. It is a flexible, paperless option for industries like healthcare that still rely on fax for sensitive documents.
Telephony
Telephony is the technology that transmits voice communication over a distance, and for businesses it has evolved from copper-wire landlines to cloud-based systems that are faster to set up, cheaper to run, and far more capable. Zoom Phone brings modern cloud telephony to growing businesses with no on-premises PBX hardware. Set up in minutes, not weeks: keep your existing business number, assign lines to team members, and start taking calls with no complex configuration. Use one business number across desk phones, desktop, and mobile, while shared lines and call groups help ensure customers always reach someone. On eligible paid plans, AI call summaries, voicemail prioritization, and voicemail tasks capture what was discussed and what happens next. Zoom Phone integrates with Microsoft Teams, Salesforce, HubSpot, and other business apps, and offers up to a 99.999% uptime SLA. Built-in E911 and role-based access controls support compliance for regulated industries like healthcare.
Video Conferencing
Video conferencing lets people meet face to face over the internet with live audio, video, and screen sharing from any location or device. Zoom Meetings delivers trusted online meetings with built-in AI, helping teams connect, collaborate, and get more done together. Look and sound your best with HD audio and video, noise suppression, and backgrounds and effects. Zoom AI is included at no additional cost, generating meeting summaries and helping with brainstorming and content creation, alongside My Notes, caption translations, and continuous meeting chat. Connect workflows before, during, and after meetings: attach agendas and pre-reads, collaborate with screen sharing and annotation, and share recordings afterward. Switch seamlessly between desktop, mobile, and Zoom Rooms, and schedule and join from your existing email or calendar. Thousands of apps and integrations extend every meeting, with plans from a free Basic tier to Pro and Business.
Web Conferencing
Web conferencing lets people meet, collaborate, and share content over the internet in real time, right from a web browser. The Zoom Web App brings the full Zoom Workplace experience to your browser with no downloads or plugins required. Schedule, host, and join meetings, chat with colleagues, and access the same AI-first features available on the desktop app, making it ideal for users who prefer the web or have limited install permissions. Guests can join with just a meeting ID and passcode, no sign-in needed. In meetings, familiar controls for audio, video, participants, chat, and screen sharing keep sessions running smoothly. Beyond meetings, users can access Calendar, Phone, Whiteboards, Clips, Notes, and Tasks, search across meetings, chats, and docs, and get contextual answers from the AI chat panel. IT admins can enforce sign-in to company accounts through network header controls, and add custom branding, logos, and vanity URLs. Works on Chromebooks too.
Zoom Phone Additional Categories
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Probability You Would Recommend? 10 out of 10
"Lightweight tool with all the important features." 5 out of 5 stars Posted 2022-08-09
Pros: 1. It is available on both Android and iOS platform.
2. It does not heat up the phone or use a lot of RAM while running.
3. Furthermore, it has all the important features like screen sharing and recording even in the mobile version.
4. The layout of the user interface is intuitive ad makes the application easy to use.
5. It allows switching between mobile application and desktop application of Zoom easily.Cons: I did not find any con or the application limiting in any way despite being the smaller mobile version.
Overall: Overall, Zoom Phone bring all the important feature of the Zoom in the mobile version. It is handy, easy to use and light on the system.
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Probability You Would Recommend? 10 out of 10
"Best application for on the go video meetings." 5 out of 5 stars Posted 2022-06-23
Pros: - The user interface of the application is simple, and the navigation is smooth.
- It is available on all the platforms.
- All the important features are present on the bottom navigation bar.
- It allows screen sharing without any lags.
- It runs smoothly on all the devices without consuming a lot of RAM.Cons: - It does not have cons or shortcomings, all the important features are present compared to the desktop version.
Overall: Overall, Zoom Phone is an excellent video meeting application for smartphones, It offers all the features to attend or conduct an effective video meeting. It runs smoothly on all the devices without creating any lags in the phone.
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Probability You Would Recommend? 10 out of 10
"Highly portable meeting application." 4 out of 5 stars Posted 2022-02-19
Pros: 1. The application is available for all the mobile platforms and run smoothly on all the devices.
2. It has pretty, much all the features compared to the desktop version.
3. By running on a mobile device, it makes it extremely portable and accessible to attend meetings anywhere.
4. The user interface of the application is designed in a way that it can be used by anyone with little to no technical background.Cons: 1. There are not any cons that I have encountered in my usage.
Overall: Overall, Zoom phone is a lighter version of Zoom which can be used in any mobile device regardless of the specification. It is fast and reliable to use.
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Probability You Would Recommend? 8 out of 10
"Good VOIP solution for zoom clients" 4 out of 5 stars Posted 2021-12-22
Pros: Integrates seamlessly with zoom video conferencing. Flexible VOIP solution (app on computer or cell). Ported existing numbers. Auto attendant and call queues are great.
Cons: Cannot use texting with ported numbers, support is hard to get in touch with at times
Overall: Overall easy to transfer numbers to zoom phone and easy to manage/use. Love the auto attendant and call queue feature and how it integrates with the zoom app our team members already use.
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Probability You Would Recommend? 9 out of 10
"All the Zoom features on phone." 4 out of 5 stars Posted 2021-08-28
Pros: - Zoom phone is a lightweight version of zoom for phone.
- It runs smoothly in all the mobile devices.
- It has all the basic features of zoom.
_ it is pretty easy to use, along with a beautifully designed user interface.
- The quality of audio and video calls does not drop a lot, even on slow internet.Cons: - There are some performance issues while using it during screen sharing.
Overall: Overall, Zoom phone brings all the basic features of zoom in a smaller form factor. The user interface of the application is intuitive and user-friendly.
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Probability You Would Recommend? 9 out of 10
"Easy to use" 5 out of 5 stars Posted 2021-08-19
Pros: It is super easy to use and to take your Zoom meetings on the go, like places you can't comfortably have a computer.
Cons: Sometimes the connection isn't that great, but I think that has more to do with the WIFI in that area.
Overall: Overall, I highly recommend Zoom Phone. It makes my business meetings even easier than before and less hassle.
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Probability You Would Recommend? 9 out of 10
"Great app for meeting on the go" 5 out of 5 stars Posted 2021-08-02
Pros: Easy to use, controls are easily found. Being able to join a meeting while travelling is convenient.
Cons: Expensive subscription plan. 40 mins limit if you are using free plan.
Overall: Overall quite a great app for virtual meeting, especially during this period. Can be used easily and very convenient.
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Probability You Would Recommend? 9 out of 10
"Connect easily" 4 out of 5 stars Posted 2021-07-23
Pros: Easy to use and connect.
Great to use for professional meeting.
Multi platform supported.
Good audio and video quality.Cons: Sometime call gets drop and gets disconnected.
Rest all works great.Overall: Zoom Phone is a VoIP system for calling and connecting to people for meetings.
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It has easy to use interface and great audio and video quality. -
Probability You Would Recommend? 8 out of 10
"All the best features of zoom in phone." 4 out of 5 stars Posted 2021-07-20
Pros: - Audio and video of meetings in zoom phone is well-balanced and clear.
- It is easy to use, and the customer support is very responsive and fast in solving problems.
- The user interface of the application is beautiful to use.Cons: - Multitasking while using zoom phone is a hefty task.
- There is latency issue while screen sharing.Overall: Overall, Zoom Phone is a lightweight application that provides all the necessary features of zoom. The meetings can be organized seamlessly without any hassle.
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Probability You Would Recommend? 1 out of 10
"Terrible service" 1 out of 5 stars Posted 2021-07-18
Pros: The price for basic service is comparable to other providers. Not sure that this is a "pros" exactly.
Cons: Non-existent support.
Phones do random things and there is no obvious way to fix them.Overall: Their VOIP phone system is absolutely horrible if you are a small business. First off they said it would be easy to set up their phone system (since we would have to do it ourselves) and it wasn't at all easy even for someone with decent tech skills--I am an engineer and even build my own computers from scratch just to help you understand that I am not a luddite--it took me about 50 hours to set up our phone system. I first had to figure out what I thought I needed and then search in their search bar for those topics. The search bar would then direct me to "articles" that seemed to fit. I would have to search through those articles, all the while having to look up the definitions of the telecommunications jargon that pops up everywhere, to find the ones that were applicable to my situation. Then read those articles to sort out what I needed to do. There was no start-to-finish, "how to set up your Zoom phones" manual or tutorial that just walked me through what I needed.
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Secondly, you have to pay more to get even the most basic support, and I don't even mean support like, "how do I do this or that". But support to help us with problems on THEIR end. Our phone system literally went down one day, meaning we couldn't make or receive calls. We couldn't reach anyone at Zoom by call, text, chat, nothing to even tell us why our phones were NOT WORKING or even tell them THAT our phones were not working. We literally had to upgrade our service on an emergency basis to even talk to someone about the fact the the phone system WASN'T WORKING at all.
Sometimes the phones also just do random things by themselves. An example, I came in one morning to find just one of the phones on some kind of auto forwarding so it couldn't receive any calls. I tried to fix it by going through the various menu options on the phone, to no avail--clicking on the "forwarding" option did not lead to any menu options to stop the forwarding. When I had used the phone the previous day it was fine. I was the last person to use it. I made no changes to it. It just started auto forwarding on it's own. This happened again randomly over the months to other phones and sometimes when you would go to the "forwarding" menu option you could find an option to stop the forwarding--but that option was not always there and it never did show up on the first phone that had this problem. As far as I am concerned, this isn't something that I did wrong or something having to do with my level of knowledge but something random that just happened, something wrong with the phone or the system; something I should be able to talk to someone about so I can get it fixed. Forget about it, ain't going to happen. You are quite literally on your own.
The last straw was today, we needed to get on to the "manage system phones" link on the online portal that we had always used to make changes to our auto-receptionist. Lo-and-behold the link was no longer on their website. It was just gone. No reference to any "manage system phone" no reference to "auto receptionist"--just gone. We had no way to get to the auto receptionist settings to make a critical change--ie our internet was down so we needed to change our greeting to let clients know we wouldn't be able to receive calls but WE COULDN'T BECAUSE THEY CHANGED THE WEBSITE AND THE LINK WAS GONE. Once again, cannot talk to anyone, chat with anyone, text anyone to even find out how to get to the auto-receptionist settings. Found an article that said to go to the online portal and click "phone system management" which is exactly the thing that was no longer on their online portal.
We are so done with Zoom, not only was the sales person in the very beginning dishonest with us about the ease of setting up the system but you can't get support for problems that are THEIR FAULT. It is truly messed up. -
Probability You Would Recommend? 9 out of 10
"A portable meeting solution." 5 out of 5 stars Posted 2021-07-06
Pros: - Zoom phone's best feature is the ease of use it provides for the users.
- The call quality is as good as the zoom.
- The support is responsive and fast.Cons: - Zoom Phone biggest con is the jitters during the sharing of screen.
Overall: Overall, Zoom Phone can be the best application for the people who want to attend meetings on the go.
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Probability You Would Recommend? 9 out of 10
"Compact meeting solution." 5 out of 5 stars Posted 2021-06-27
Pros: - It provides all the best features of zoom in the mobile version.
- The optimization is great, and it runs smoothly in every mobile device.
- It delivers a decent audio and video transmission even on poor bandwidth internet.Cons: - It does not support texting during an ongoing meeting.
Overall: Zoom Phone is providing the features of zoom desktop and flexibility to be used on a mobile. Except some minor bugs, it runs smoothly on every mobile.
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Probability You Would Recommend? 10 out of 10
"Master and very stable with online meetings" 5 out of 5 stars Posted 2021-05-18
Pros: Easy to schedule and organise for online meetings.
Screen share for presentations.
Best with file sharing.
Superb and mobile friendly.Cons: Effective compatibility with phone and have no complaints at all.
Overall: Superb to use with mobile and simple to install.
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Reliable to hold and organise for online meetings.
Faster with instant messaging.
Ease of use. -
Probability You Would Recommend? 9 out of 10
"Take your meetings anywhere you go." 4 out of 5 stars Posted 2021-04-16
Pros: - it is very easy to set up use.
- The UI of the software is very modern-looking responsive.
- The Audio and Video transmit in high quality.Cons: - It has some security issues.
- In the phone version screen sharing option is very buggy.Overall: Overall, Zoom Phone is the light and portable alternative for zoom, it is available on both ios and android.
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Probability You Would Recommend? 9 out of 10
"Best of both worlds." 4 out of 5 stars Posted 2021-03-30
Pros: - It gives all the best features of Zoom on a phone that you can carry anywhere.
- There is no lag whatsoever during presenting screen, which is a huge issue in the web version of the software.
- The user interface is quite smooth and responsive.Cons: - If you do not have a high-end or mid-range phone your phone might get heated while long meetings. Other than this I didn't find any other issue.
Overall: Overall, the Zoom phone gives you all the features of the web version and the freedom to make calls anywhere you want with your smartphone.
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Probability You Would Recommend? 10 out of 10
"Better Communication With Zoom Phone" 5 out of 5 stars Posted 2021-02-22
Pros: Zoom Phone is very easy to use
Comes at a great price considering other options in the market.
Audio quality is top notch.
Easy connection and never drops calls.Cons: With Zoom Phone, there is nothing to worry about. Every feature of this tool is functional.
Overall: With Zoom Phone, we have been able to make communication fast, efficient, and affordable. It is one of the best tools we have.
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Probability You Would Recommend? 8 out of 10
"Take Your Meeting Anywhere You Go." 4 out of 5 stars Posted 2021-02-19
Pros: -It is effortless to use with a very user-friendly User Interface that anyone can operate.
-It provides very high-quality audio and video transfers despite being a smartphone application.
-It transcribes voicemails, and you can easily keep track of who called you.Cons: -It is not very good in RAM management. If you are using it on a low specs smartphone, the phone tends to heat a lot.
-You cannot multitask with the app open because it keeps crashing.Overall: Overall, Zoom phone is a great app for people who travel a lot and have to attend meetings, and you get all the necessary features of the zoom app in your smartphone app—all in all, a great application.
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Probability You Would Recommend? 10 out of 10
"Budget-friendly conference App" 5 out of 5 stars Posted 2021-02-18
Pros: Zoom Phone is very easy to use and install. Just download, set it up and it is up and running.
I consider it one of the best conferencing solution to connect to a remote customer or colleague.Cons: I absolutely have no dislike for this conferencing solution.
Overall: Zoom brings together various departments and remote participants with its quickness of joining rooms and the screen sharing feature.
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It is very simple for everyone to use. -
Probability You Would Recommend? 9 out of 10
"Video Conferencing on the go." 4 out of 5 stars Posted 2021-01-31
Pros: -It provides all the key features of the zoom application into your phone, so you can attend your conferences or video chat anywhere you go.
-The User Interface of the app is very light and runs on almost every smartphone without lags.
-It provides many helpful features like screen sharing very smoothly.Cons: -Call gets automatically disconnected after 40 minutes without any warning or notice.
-If you have a low-end smartphone, you might face some lags here and there.Overall: Overall, it is quite a good app that gives you all the zoom features into your phone. There is a time limit in the free version, but you can always opt for the paid version.
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Probability You Would Recommend? 9 out of 10
"Zooming videos for 24/7 with my phone " 4 out of 5 stars Posted 2020-11-25
Pros: I have been in a better situation to make free video calls with Zoom Phone for 40 minutes unlike other video conferencing programs.
Cons: I don't like the way they disconnect the video call without a notice.
Overall: Overall: it has been great for me on all video conferencing matters as I handle them via Zoom Phone.
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