Allstream

Allstream

1.0 out of 5 stars
VoIP.ms

VoIP.ms

4.9 out of 5 stars
Allstream VoIP.ms

Related Products

  • Intermedia Unite
    4.2 out of 5 stars 1,646 Ratings
    Visit Website for Intermedia Unite
  • ULTATEL
    4.7 out of 5 stars 115 Ratings
    Visit Website for ULTATEL
  • net2phone
    4.4 out of 5 stars 197 Ratings
    Visit Website for net2phone
  • 3CX
    4.4 out of 5 stars 1,237 Ratings
    Visit Website for 3CX
  • PBXware
    4.6 out of 5 stars 39 Ratings
    Visit Website for PBXware
  • Yeastar P-Series PBX System
    4.8 out of 5 stars 116 Ratings
    Visit Website for Yeastar P-Series PBX System
  • Zoom Phone
    4.6 out of 5 stars 2,944 Ratings
    Visit Website for Zoom Phone
  • Signalmash
    4.9 out of 5 stars 16 Ratings
    Visit Website for Signalmash
  • Aircall
    4.3 out of 5 stars 1,838 Ratings
    Visit Website for Aircall
  • T-Mobile for Business
    4.7 out of 5 stars 11 Ratings
    Visit Website for T-Mobile for Business
Allstream:

About

Allstream is a leader in business telecommunications working with customers throughout the United States and Canada. Everything we do revolves around simplifying your business communications and helping you innovate, thrive and grow. Our communications technologies include a range of innovative, highly scalable voice, Internet and connectivity solutions that help organizations communicate and collaborate more efficiently and profitably. Customers across North America trust Allstream with their mission-critical business connectivity solutions. Here’s what you get when you partner with us. We make everything easy so that you can focus on your business. Allstream is a leader in business communications throughout North America. Founded over 170 years ago in parallel with Canada’s first transcontinental railroad, Allstream continually re-invented itself to remain a leading provider of business communication services.
VoIP.ms:

About

VoIP.ms is a Canadian voice-over-internet protocol (VoIP) bring-your-own-device provider headquartered in Canada with over 80,000 customers. VoIP.ms provides a vast range of standard telephony features, as well as enhanced communication features to simplify both business and residential communications such as local DID numbers in 60+ countries. It offers Free Porting across US and Canada for local & toll-free DIDs with termination (outgoing calls) in over 125 countries across the globe.
Allstream:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
VoIP.ms:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Allstream:

Audience

Businesses that demand high performance business-class connectivity, voice, collaboration, and managed services to lower costs, communicate more effectively, share data more intelligently and simplify complexity in IT environments
VoIP.ms:

Audience

Businesses of all sizes
Allstream:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
VoIP.ms:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported
Allstream:

API

Offers API Supported
VoIP.ms:

API

Offers API Supported
Allstream:

Screenshots and Videos

VoIP.ms:

Screenshots and Videos

Allstream:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
VoIP.ms:

Pricing

$1.10 month per DID
Incoming Calls starting at: $0.009 min and Outgoing calls starting at: $0.01 min in USA
Free Version Not Supported
Free Trial Not Supported
Allstream:

Reviews/Ratings

Overall 1.0 / 5
ease 1.1 / 5
features 1.3 / 5
design 1.3 / 5
support 1.1 / 5
VoIP.ms:

Reviews/Ratings

Overall 4.9 / 5
ease 4.3 / 5
features 4.6 / 5
design 4.3 / 5
support 4.7 / 5
Allstream:

Pros & Cons from Real Users

Pros

  • nothing at all is good. Prices are way to high and customer service very poor.
  • They’re great when you get new service, which most companies are when they’re trying to get new customers
  • Nothing. We have no pros to give this company, because of the nature of the call that was made to our home.
  • Satisfactory as Integra, and then as Allstream until the last year. But business went way downhill when Zayo got involved.
  • Zero customer service, Zero understanding of business, their customer web portal is a joke. They jacked up their prices 250 % and still claim that their contract has been renewed automatically, even under their own contract they increased their price from $250 to $450 !! I can not believe I am saying this but Bell will be much better that Allstream / Zayo Group. It is like they hired staff only juicing out their existing clients, this line might have been in their job description. Stay away from their services.

Cons

  • Horrible portal. Makes you change your password every single time. Even if it was only 5 minutes since you changed it. Also seems to be a lot of problems with the bill pay system. Very difficult to reach a human being at the other end. We are actively seeking another provider for our fax system.
  • If you have issues, you have to talk to somebody that doesn’t speak very good English! And they don’t follow through
  • Everything about the unsolicited call. We are on the national do not call list.
  • Became an unfair and fraudulent business, mistreating and attempting to overcharge long term customer
  • Our phone line was from Allstream (through Bell Canada)
VoIP.ms:

Pros & Cons from Real Users

Pros

  • Fair priced, fast setup, good features. SMS features are a simple and great value add. Setting up new trunk and adding DIDs takes minutes.
  • Affordable. Easy to use. Scalable. Ability to set caller id to any of our numbers on the fly. Automatic processing of service changes. Easy to access support via email or instant message.
  • Pay-as-you-go; excellent customer service; clear calls; all the features and more of legacy phone companies. Great for both business and home lines.
  • There are more products and menus within VoIP.ms to configure, exactly what's required for business communications needs. Just looking at a small part of the inbound, having 1-800 numbers, different location offices & local numbers, multiple IVR reception, hunting/ ring groups, very typical. More so now with the hybrid workforce. Any location incl. home offices can be part of a seamless company wide telephone system.
  • Self serve portal. Easy Customization of sub accounts / DIDs Reseller interface. Low per-minute prices. Lots of "free" features to add to a phone system. (Voice Mail, IVR, SMS, etc...)

Cons

  • No shared/ multi logins - so managing with a team is difficult.
  • No flat rate outbound available. Better API documentation needed.
  • Rare but occasionally for my home must restart router to reestablish service when it is lost. Have not had this issue on the business system.
  • More to learn but worth it.
  • It's getting harder to open new VOIP.ms accounts for people I want to setup directly with VOIP.ms instead of setting them up under me as a client.
Allstream:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
VoIP.ms:

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported
Allstream:

Company Information

Allstream
Founded: 1846
USA and Canada
allstream.com
VoIP.ms:

Company Information

VoIP.ms
Founded: 2007
Canada
voip.ms
Allstream:

Alternatives

Intermedia Unite

Intermedia Unite

Intermedia
4.2 out of 5 stars
VoIP.ms:

Alternatives

Telnyx

Telnyx

5.0 out of 5 stars
Allstream:
RingCentral RingEX

RingCentral RingEX

RingCentral
4.7 out of 5 stars
VoIP.ms:
Allstream:
Dialpad Connect

Dialpad Connect

Dialpad
4.5 out of 5 stars
VoIP.ms:
Allstream

Allstream

1.0 out of 5 stars
Allstream:
Vonage Business

Vonage Business

Vonage
3.3 out of 5 stars
VoIP.ms:
PBXware

PBXware

Bicom Systems
4.6 out of 5 stars
Allstream:
VoIP.ms:
Voyced

Voyced

5.0 out of 5 stars
Allstream:

Categories

Business VoIP Supported
Call Center Supported
IT Management Supported
SIP Trunk Supported
UCaaS Supported
Video Conferencing Supported
Web Conferencing Supported
VoIP.ms:

Categories

Business VoIP Supported
UCaaS Supported
Allstream:

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Supported

Business VoIP Features

Call Parking Not Supported
Call Recording Supported
Contact Management Not Supported
Encryption Not Supported
IVR / Voice Recognition Supported
Ring Groups Not Supported
SIP Trunking Not Supported
Unified Communications Supported
Voice Quality Enhancement Not Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Not Supported
Reporting/Analytics Supported

Unified Communications Features

Audio / Video Conferencing Supported
Calendar Management Not Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Not Supported
Fax Management Supported
File Sharing Not Supported
Mobile Access Supported
Multi-User Collaboration Supported
Voice Mail Supported

Video Conferencing Features

Electronic Hand Raising Not Supported
Mobile Access Supported
On-Demand Webcasting Not Supported
Presentation Streaming Supported
Presentation Tools Not Supported
Private Chat Not Supported
Real-Time Chat Not Supported
Record & Playback Ability Not Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Not Supported

Web Conferencing Features

Electronic Hand Raising Not Supported
Mobile Access Supported
On-Demand Webcasting Not Supported
Presentation Streaming Supported
Presentation Tools Not Supported
Private Chat Not Supported
Real-Time Chat Not Supported
Record & Playback Ability Not Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Not Supported
VoIP.ms:

Business Phone Systems Features

Call Logging Not Supported
Call Monitoring Not Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Not Supported
Virtual Call Center Supported
Web Conferencing Supported

Business VoIP Features

Call Parking Supported
Call Recording Supported
Contact Management Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Not Supported
Voice Quality Enhancement Not Supported
Allstream:

Integrations

Allstream SD-WAN Supported
SessionPBX Not Supported
VoIP.ms:

Integrations

Allstream SD-WAN Not Supported
SessionPBX Supported
Allstream:
Claim Allstream and update features and information
Claim Allstream and update features and information
VoIP.ms:
Claim VoIP.ms and update features and information
Claim VoIP.ms and update features and information