Allstream

Allstream

1.0 out of 5 stars
Vonage Business

Vonage Business

Vonage
3.3 out of 5 stars
Allstream Vonage Business

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Allstream:

About

Allstream is a leader in business telecommunications working with customers throughout the United States and Canada. Everything we do revolves around simplifying your business communications and helping you innovate, thrive and grow. Our communications technologies include a range of innovative, highly scalable voice, Internet and connectivity solutions that help organizations communicate and collaborate more efficiently and profitably. Customers across North America trust Allstream with their mission-critical business connectivity solutions. Here’s what you get when you partner with us. We make everything easy so that you can focus on your business. Allstream is a leader in business communications throughout North America. Founded over 170 years ago in parallel with Canada’s first transcontinental railroad, Allstream continually re-invented itself to remain a leading provider of business communication services.
Vonage Business:

About

Vonage Business is a leading cloud communications platform for businesses of all sizes and industries. Vonage Business covers all the communication needs of organizations looking to succeed, offering more than 40 business-critical features, mobility, conferencing, and integration with top cloud applications. Trusted by more than 500,000 business users, Vonage is available in a number of plans and packages that fit various business requirements.
Allstream:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Vonage Business:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Allstream:

Audience

Businesses that demand high performance business-class connectivity, voice, collaboration, and managed services to lower costs, communicate more effectively, share data more intelligently and simplify complexity in IT environments
Vonage Business:

Audience

Small to medium sized businesses and large enterprises
Allstream:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Vonage Business:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported
Allstream:

API

Offers API Supported
Vonage Business:

API

Offers API Not Supported
Allstream:

Screenshots and Videos

Vonage Business:

Screenshots and Videos

Allstream:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
Vonage Business:

Pricing

$19.99/month/user
Free Version Not Supported
Free Trial Not Supported
Allstream:

Reviews/Ratings

Overall 1.0 / 5
ease 1.1 / 5
features 1.3 / 5
design 1.3 / 5
support 1.1 / 5
Vonage Business:

Reviews/Ratings

Overall 3.3 / 5
ease 4.3 / 5
features 4.3 / 5
design 4.0 / 5
support 2.7 / 5
Allstream:

Pros & Cons from Real Users

Pros

  • nothing at all is good. Prices are way to high and customer service very poor.
  • They’re great when you get new service, which most companies are when they’re trying to get new customers
  • Nothing. We have no pros to give this company, because of the nature of the call that was made to our home.
  • Satisfactory as Integra, and then as Allstream until the last year. But business went way downhill when Zayo got involved.
  • Zero customer service, Zero understanding of business, their customer web portal is a joke. They jacked up their prices 250 % and still claim that their contract has been renewed automatically, even under their own contract they increased their price from $250 to $450 !! I can not believe I am saying this but Bell will be much better that Allstream / Zayo Group. It is like they hired staff only juicing out their existing clients, this line might have been in their job description. Stay away from their services.

Cons

  • Horrible portal. Makes you change your password every single time. Even if it was only 5 minutes since you changed it. Also seems to be a lot of problems with the bill pay system. Very difficult to reach a human being at the other end. We are actively seeking another provider for our fax system.
  • If you have issues, you have to talk to somebody that doesn’t speak very good English! And they don’t follow through
  • Everything about the unsolicited call. We are on the national do not call list.
  • Became an unfair and fraudulent business, mistreating and attempting to overcharge long term customer
  • Our phone line was from Allstream (through Bell Canada)
Vonage Business:

Pros & Cons from Real Users

Pros

  • Fast setup, features like mobile app and desktop access to the system and receive incoming & outgoing calls.
  • Vonage allows one administrator at my organization to manage our communications effectively. I can assign phone lines, create calling trees, manage voicemail, and even send texts from my Vonage app.
  • Excellent, aggressive pricing Full-featured VoIP System Excellent management interface Voice quality is crisp

Cons

  • It's pricy compared to the competition but the service is good.
  • It seems expensive to add users who wish to use a physical phone instead of the app. Customer support wait times are long because of the platform's popularity.
  • Terrible (nigh non-existent) customer service You have to contact Customer Service to remove some purchased features
Allstream:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Vonage Business:

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported
Allstream:

Company Information

Allstream
Founded: 1846
USA and Canada
allstream.com
Vonage Business:

Company Information

Vonage
Founded: 2001
United States
www.vonage.com
Allstream:

Alternatives

Intermedia Unite

Intermedia Unite

Intermedia
4.2 out of 5 stars
Vonage Business:

Alternatives

Zoom Phone

Zoom Phone

Zoom Communications
4.6 out of 5 stars
Allstream:
RingCentral RingEX

RingCentral RingEX

RingCentral
4.7 out of 5 stars
Vonage Business:
Intermedia Unite

Intermedia Unite

Intermedia
4.2 out of 5 stars
Allstream:
Dialpad Connect

Dialpad Connect

Dialpad
4.5 out of 5 stars
Vonage Business:
RingCentral RingEX

RingCentral RingEX

RingCentral
4.7 out of 5 stars
Allstream:
Vonage Business

Vonage Business

Vonage
3.3 out of 5 stars
Vonage Business:
MightyCall

MightyCall

4.8 out of 5 stars
Allstream:
Vonage Business:
Allstream:

Categories

Business VoIP Supported
Call Center Supported
IT Management Supported
SIP Trunk Supported
UCaaS Supported
Video Conferencing Supported
Web Conferencing Supported
Vonage Business:

Categories

Business VoIP Supported
Call Center Supported
Cloud PBX Supported
SIP Trunk Supported
Telephony Supported
UCaaS Supported
Allstream:

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Supported

Business VoIP Features

Call Parking Not Supported
Call Recording Supported
Contact Management Not Supported
Encryption Not Supported
IVR / Voice Recognition Supported
Ring Groups Not Supported
SIP Trunking Not Supported
Unified Communications Supported
Voice Quality Enhancement Not Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Not Supported
Reporting/Analytics Supported

Unified Communications Features

Audio / Video Conferencing Supported
Calendar Management Not Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Not Supported
Fax Management Supported
File Sharing Not Supported
Mobile Access Supported
Multi-User Collaboration Supported
Voice Mail Supported

Video Conferencing Features

Electronic Hand Raising Not Supported
Mobile Access Supported
On-Demand Webcasting Not Supported
Presentation Streaming Supported
Presentation Tools Not Supported
Private Chat Not Supported
Real-Time Chat Not Supported
Record & Playback Ability Not Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Not Supported

Web Conferencing Features

Electronic Hand Raising Not Supported
Mobile Access Supported
On-Demand Webcasting Not Supported
Presentation Streaming Supported
Presentation Tools Not Supported
Private Chat Not Supported
Real-Time Chat Not Supported
Record & Playback Ability Not Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Not Supported
Vonage Business:

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Supported

Business VoIP Features

Call Parking Supported
Call Recording Supported
Contact Management Not Supported
Encryption Not Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Not Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Not Supported
Real-time Chat Supported
Reporting/Analytics Supported

SIP Trunk Features

Automatic Fail-over Routing Supported
Call Data Records Supported
Caller ID Supported
Disaster Recovery Supported
e911 Supported
International Numbers Supported
Multiple DID Options Supported
PSTN Forwarding Supported
Toll-Free Numbers Supported

Unified Communications Features

Audio / Video Conferencing Supported
Calendar Management Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Supported
File Sharing Supported
Mobile Access Supported
Multi-User Collaboration Supported
Voice Mail Supported

Cloud PBX Features

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Not Supported
SIP Trunking Supported
Virtual Extensions Supported
Web Conferencing Supported

Telephony Features

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Not Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Supported
Telemarketing Management Not Supported
Voice & Data Integration Supported
VoIP Supported
Allstream:

Integrations

5X Not Supported
Botbiz Not Supported
Bullhorn Not Supported
Easyflow Not Supported
Indent Not Supported
Jinoby Not Supported
KonnectzIT Not Supported
Krisp Not Supported
LoanPro Not Supported
Microsoft Edge Not Supported
Microsoft Outlook Not Supported
Mozilla Firefox Not Supported
Operata Not Supported
PubNub Not Supported
Quickwork Not Supported
Retainly Not Supported
SuprSend Not Supported
Verint AI Blueprint Not Supported
Workativ Not Supported
Vonage Business:

Integrations

5X Supported
Botbiz Supported
Bullhorn Supported
Easyflow Supported
Indent Supported
Jinoby Supported
KonnectzIT Supported
Krisp Supported
LoanPro Supported
Microsoft Edge Supported
Microsoft Outlook Supported
Mozilla Firefox Supported
Operata Supported
PubNub Supported
Quickwork Supported
Retainly Supported
SuprSend Supported
Verint AI Blueprint Supported
Workativ Supported
Allstream:
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Claim Allstream and update features and information
Vonage Business:
Claim Vonage Business and update features and information
Claim Vonage Business and update features and information