Monster VoIP

Monster VoIP

5.0 out of 5 stars
Voyced

Voyced

5.0 out of 5 stars
Monster VoIP Voyced

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Monster VoIP:

About

Monster VoIP was established to distribute superior voice quality and maximized uptime to customers from here in L.A. to New York to Washington, D.C. to Houston to Dallas to Chicago and beyond, while delivering unparalleled service and customer satisfaction. We started by setting up data centers in Las Vegas, New York, Dallas, and Minnesota to ensure geo-redundancy, with all endpoints multi-registered at all four facilities. (This is just a fancy way of saying that multiple locations means you can expect amazing voice quality and unparalleled business phone uptime.) We then made sure to offer a complete suite of communication tools in one platform. This means you and your team only have to learn our easy-to-use user interface for all of your communication efforts. To make good on our customer satisfaction promise, we then decided to provide personalized setup and ongoing 24/7/365 support to every business VoIP customer that walks through our (virtual) doors.
Voyced:

About

Hosted VoIP solution with a European focus and a local presence in over a 165 countries. As all our solutions are based on Premium Plus we give you the highest possible quality for the lowest price. All carry all types of numbers, from Geographic to National, TollFree and UIFN, Mobile VoIP, Elastic Pool solutions and much more. We also have our own Roaming products (physical and SIM solutions) too.
Monster VoIP:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Voyced:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported
Monster VoIP:

Audience

Businesses of all sizes
Voyced:

Audience

Companies of all sizes
Monster VoIP:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported
Voyced:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Monster VoIP:

API

Offers API Not Supported
Voyced:

API

Offers API Not Supported
Monster VoIP:

Screenshots and Videos

Voyced:

Screenshots and Videos

Monster VoIP:

Pricing

$27 /month
Volume Tiered Pricing
Free Version Not Supported
Free Trial Supported
Voyced:

Pricing

$0.25 per user per month
Price depends on the country and type of number and how you configure it. We'll give you the lowest price we can in any case.
Free Version Not Supported
Free Trial Not Supported
Monster VoIP:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
Voyced:

Reviews/Ratings

Overall 5.0 / 5
ease 4.5 / 5
features 5.0 / 5
design 4.5 / 5
support 5.0 / 5
Monster VoIP:

Pros & Cons from Real Users

Pros

  • Working with their team is amazing. They got us up and running same day. What I found to be different is the personal touch.

Cons

  • I wish the desktop app had more features, but they said they'll be rolling out more in future product updates.
Voyced:

Pros & Cons from Real Users

Pros

  • The call quality is excellent and reliable yet the price is one of the lowest we've come across. They use high-quality routes and solutions and you notice the difference every time. Support is as good as we could have hoped for on the rare occasions that we needed them for something. Coverage is second to none as far as we can tell, they haven't sold us a 'no' yet.
  • I’ve been a Voyced customer for a few weeks now. So far so good. Honestly, the call quality is better than expected, which was a pleasant surprise. Call rates are very reasonable too.

Cons

  • The website can appear to be a bit techy but once you get the hang of it it's fine actually. Don't let that put you off.
  • I had a few small setup issues initially, but the support team were very responsive and got back to me straight away. Also a pleasant surprise.
Monster VoIP:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Voyced:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
Monster VoIP:

Company Information

Monster VoIP
Founded: 2012
United States
www.monstervoip.com
Voyced:

Company Information

Voyced
Founded: 2013
United Kingdom
voyced.eu
Monster VoIP:

Alternatives

VoIPco Telecom

VoIPco Telecom

5.0 out of 5 stars
Voyced:

Alternatives

VirtualPBX

VirtualPBX

4.7 out of 5 stars
Monster VoIP:
Express Talk

Express Talk

NCH Software
Voyced:
Phone.com

Phone.com

5.0 out of 5 stars
Monster VoIP:
Zadarma

Zadarma

4.9 out of 5 stars
Voyced:
MightyCall

MightyCall

4.8 out of 5 stars
Monster VoIP:
Voyced

Voyced

5.0 out of 5 stars
Voyced:
XCastLabs

XCastLabs

4.8 out of 5 stars
Monster VoIP:
Voyced:
Zadarma

Zadarma

4.9 out of 5 stars
Monster VoIP:

Categories

Business VoIP Supported
Call Center Supported
Call Recording Supported
Cloud PBX Supported
Communications Supported
IVR Supported
SIP Trunk Supported
Telephony Supported
Voyced:

Categories

Business VoIP Supported
Call Forwarding Supported
Call Recording Supported
Cloud PBX Supported
IVR Supported
SIP Trunk Supported
Softphone Supported
Telephony Supported
Monster VoIP:

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Supported

Business VoIP Features

Call Parking Supported
Call Recording Supported
Contact Management Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Supported

Call Recording Features

Archiving Not Supported
Call Sharing Not Supported
Distributed Call Recording Supported
Event Triggered Recording Not Supported
File Transfer Supported
Instant Retrieval Supported
On-Demand Recording Supported
Recording Bookmarking Supported
Scheduled Recording Supported
Screen Activity Recording Supported
Video Call Recording Not Supported

Cloud PBX Features

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Virtual Extensions Supported
Web Conferencing Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Not Supported
Phone Key Input Supported
Survey Management Not Supported
Text to Speech Not Supported
Voice Customization Supported
Voice Mail Supported

Telephony Features

Auto-Dialer Not Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Not Supported
Telemarketing Management Supported
Voice & Data Integration Supported
VoIP Supported

Unified Communications Features

Audio / Video Conferencing Supported
Calendar Management Not Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Supported
File Sharing Supported
Mobile Access Supported
Multi-User Collaboration Supported
Voice Mail Supported

Call Center Features

Blended Call Center Not Supported
Call Logging Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Cloud Communication Platform Features

Audio / Video Conferencing Supported
Call Center Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Supported
File Sharing Supported
IVR / Voice Recognition Supported
Voyced:

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Supported

Business VoIP Features

Call Parking Supported
Call Recording Supported
Contact Management Not Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Supported

Call Recording Features

Archiving Supported
Call Sharing Not Supported
Distributed Call Recording Not Supported
Event Triggered Recording Not Supported
File Transfer Supported
Instant Retrieval Supported
On-Demand Recording Supported
Recording Bookmarking Not Supported
Scheduled Recording Supported
Screen Activity Recording Not Supported
Video Call Recording Not Supported

Cloud PBX Features

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Virtual Extensions Supported
Web Conferencing Supported

IVR Features

Call Center Not Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Not Supported
Text to Speech Not Supported
Voice Customization Supported
Voice Mail Supported

SIP Trunk Features

Automatic Fail-over Routing Supported
Call Data Records Supported
Caller ID Supported
Disaster Recovery Not Supported
e911 Not Supported
International Numbers Supported
Multiple DID Options Supported
PSTN Forwarding Supported
Toll-Free Numbers Supported

Telephony Features

Auto-Dialer Not Supported
Call Center Management Not Supported
Call Monitoring Supported
Contact Management Not Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Not Supported
Telemarketing Management Not Supported
Voice & Data Integration Not Supported
VoIP Supported

Unified Communications Features

Audio / Video Conferencing Supported
Calendar Management Not Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Not Supported
Fax Management Supported
File Sharing Not Supported
Mobile Access Supported
Multi-User Collaboration Supported
Voice Mail Supported

Softphone Features

Audio / Video Conferencing Not Supported
Call Logging Supported
Call Recording Supported
Call Transfer Supported
Caller Identification Supported
Chat / Messaging Not Supported
Contact Management Supported
Fax Management Supported
Monster VoIP:

Integrations

HubSpot CRM Supported
Salesforce Supported
Zoho CRM Supported
AFAS Software Not Supported
Arbor Not Supported
Autotask PSA Not Supported
Baka Glass Not Supported
Bromcom Not Supported
Carerix Not Supported
ConnectWise Automate Not Supported
Creatio Not Supported
Exact Online Not Supported
HubSpot Customer Platform Supported
Magento Not Supported
Prospect CRM Not Supported
Redtail CRM Supported
ServiceNow Not Supported
Smokeball Not Supported
Virtuagym Not Supported
Zendesk Talk Not Supported
Voyced:

Integrations

HubSpot CRM Supported
Salesforce Supported
Zoho CRM Supported
AFAS Software Supported
Arbor Supported
Autotask PSA Supported
Baka Glass Supported
Bromcom Supported
Carerix Supported
ConnectWise Automate Supported
Creatio Supported
Exact Online Supported
HubSpot Customer Platform Not Supported
Magento Supported
Prospect CRM Supported
Redtail CRM Not Supported
ServiceNow Supported
Smokeball Supported
Virtuagym Supported
Zendesk Talk Supported
Monster VoIP:
Claim Monster VoIP and update features and information
Claim Monster VoIP and update features and information
Voyced:
Claim Voyced and update features and information
Claim Voyced and update features and information