Monster VoIP

Monster VoIP

5.0 out of 5 stars
Zadarma

Zadarma

4.9 out of 5 stars
Monster VoIP Zadarma

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Monster VoIP:

About

Monster VoIP was established to distribute superior voice quality and maximized uptime to customers from here in L.A. to New York to Washington, D.C. to Houston to Dallas to Chicago and beyond, while delivering unparalleled service and customer satisfaction. We started by setting up data centers in Las Vegas, New York, Dallas, and Minnesota to ensure geo-redundancy, with all endpoints multi-registered at all four facilities. (This is just a fancy way of saying that multiple locations means you can expect amazing voice quality and unparalleled business phone uptime.) We then made sure to offer a complete suite of communication tools in one platform. This means you and your team only have to learn our easy-to-use user interface for all of your communication efforts. To make good on our customer satisfaction promise, we then decided to provide personalized setup and ongoing 24/7/365 support to every business VoIP customer that walks through our (virtual) doors.
Zadarma:

About

Powerful Cloud Telephony for Global Businesses Zadarma offers a feature-rich VoIP platform designed for businesses that want flexibility, scalability, and professional communication without high costs. Set up your cloud PBX in minutes, manage international teams, and serve customers worldwide — all from a single interface. Key features: - Virtual phone numbers in 110+ countries - Free cloud PBX with IVR, call routing, and analytics - Integration with CRMs: HubSpot, Zoho, Bitrix24, and more - AI Voice Agent and AI-speech recognition and analytics - Apps for desktop, mobile, and browser-based calling - AI-powered voice agents and call tracking - Full control via web interface and API Ideal for remote teams, support centers, and growing companies looking to modernize their phone systems.
Monster VoIP:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Zadarma:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Monster VoIP:

Audience

Businesses of all sizes
Zadarma:

Audience

> 2 000 000 registered users in 160 countries worldwide
Monster VoIP:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported
Zadarma:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Monster VoIP:

API

Offers API Not Supported
Zadarma:

API

Offers API Supported
Monster VoIP:

Screenshots and Videos

Zadarma:

Screenshots and Videos

Monster VoIP:

Pricing

$27 /month
Volume Tiered Pricing
Free Version Not Supported
Free Trial Supported
Zadarma:

Pricing

$2/month
Phone numbers start from $2/month.
Phone system bundles start from $0 per month for up to 5 users and at $22/month per 10 users.
Free Cloud PBX, free Teamsale CRM, speech analytics, eSIM, website widgets and call tracking
Free Version Supported
Free Trial Not Supported
Monster VoIP:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
Zadarma:

Reviews/Ratings

Overall 4.9 / 5
ease 4.8 / 5
features 4.8 / 5
design 4.2 / 5
support 4.9 / 5
Monster VoIP:

Pros & Cons from Real Users

Pros

  • Working with their team is amazing. They got us up and running same day. What I found to be different is the personal touch.

Cons

  • I wish the desktop app had more features, but they said they'll be rolling out more in future product updates.
Zadarma:

Pros & Cons from Real Users

Pros

  • Call forwarding, call transfer, call tracking and the rest of the features of PBX and CRM. I use it on a daily basis for inbound and outbound calls.
  • A very useful service when travelling abroad, allowing you to communicate without breaking the bank. The PBX is very helpful, as it keeps the work running even when I'm not at the office. I mostly use it to make and receive calls, and some features of the PBX, such as voice greeting, voicemail and call recording.
  • Clear Calls: Calls are crystal clear. I haven't had many hiccups, even with international calls. Saves Money: It's budget-friendly. I'm spending less on phone bills since I switched. Packed with Features: Lots of cool features like call forwarding, video chats, and voicemail. It's made my work life easier. Easy to Use: Setting up was a piece of cake. The interface is user-friendly, even for tech newbies. Scales Up: Whether you're a tiny startup or a big corporation, it can grow with you. Add or remove users as needed.
  • The interface and features in the PBX, their own CRM and the integrations with others make it a useful product to combine. They offer telephony services and recently added data for travelers. We're looking forward to the new implementations they plan in the future. It is worth the price. Thank you Zadarma.
  • Calls rates. Calls quality. Their free PBX and CRM. many features for free (voice mail, call forwarding, conference, call tracking ...) Customer service which is always available.

Cons

  • Didn't understand how to set up forwarding with the instructions.
  • I have no complaints so far, everything is working flawlessly.
  • Needs Good Internet: It relies on a stable internet connection. Internet problems mean no calls. Emergency Limitations: Not the best for emergencies. You might need a backup plan. Hardware Matters: Some old gadgets might not play nice with it, so check compatibility.
  • Wish they could add numbers from more countries, specially mobiles.
  • No available app for MacOS.
Monster VoIP:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Zadarma:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
Monster VoIP:

Company Information

Monster VoIP
Founded: 2012
United States
www.monstervoip.com
Zadarma:

Company Information

Zadarma
Founded: 2006
Bulgaria
zadarma.com/en/
Monster VoIP:

Alternatives

VoIPco Telecom

VoIPco Telecom

5.0 out of 5 stars
Zadarma:

Alternatives

TollFreeForwarding

TollFreeForwarding

4.2 out of 5 stars
Monster VoIP:
Express Talk

Express Talk

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Zadarma:
Monster VoIP:
Zadarma

Zadarma

4.9 out of 5 stars
Zadarma:
UniTalk

UniTalk

4.9 out of 5 stars
Monster VoIP:
Voyced

Voyced

5.0 out of 5 stars
Zadarma:
VirtualPBX

VirtualPBX

4.7 out of 5 stars
Monster VoIP:
Zadarma:
Monster VoIP:

Categories

Business VoIP Supported
Call Center Supported
Call Recording Supported
Cloud PBX Supported
Communications Supported
IVR Supported
SIP Trunk Supported
Telephony Supported
Zadarma:

Categories

Business VoIP Supported
Call Center Supported
Call Forwarding Supported
Call Recording Supported
Call Tracking Supported
Cloud PBX Supported
CRM Supported
eSIMs Supported
IVR Supported
SIP Trunk Supported
Softphone Supported
Telephony Supported
Monster VoIP:

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Supported

Business VoIP Features

Call Parking Supported
Call Recording Supported
Contact Management Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Supported

Call Center Features

Blended Call Center Not Supported
Call Logging Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Call Recording Features

Archiving Not Supported
Call Sharing Not Supported
Distributed Call Recording Supported
Event Triggered Recording Not Supported
File Transfer Supported
Instant Retrieval Supported
On-Demand Recording Supported
Recording Bookmarking Supported
Scheduled Recording Supported
Screen Activity Recording Supported
Video Call Recording Not Supported

Cloud Communication Platform Features

Audio / Video Conferencing Supported
Call Center Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Supported
File Sharing Supported
IVR / Voice Recognition Supported

Cloud PBX Features

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Virtual Extensions Supported
Web Conferencing Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Not Supported
Phone Key Input Supported
Survey Management Not Supported
Text to Speech Not Supported
Voice Customization Supported
Voice Mail Supported

Telephony Features

Auto-Dialer Not Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Not Supported
Telemarketing Management Supported
Voice & Data Integration Supported
VoIP Supported

Unified Communications Features

Audio / Video Conferencing Supported
Calendar Management Not Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Supported
File Sharing Supported
Mobile Access Supported
Multi-User Collaboration Supported
Voice Mail Supported
Zadarma:

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Not Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Supported

Business VoIP Features

Call Parking Not Supported
Call Recording Supported
Contact Management Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Supported

Call Center Features

Blended Call Center Not Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Not Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Not Supported
Reporting/Analytics Supported

Call Recording Features

Archiving Not Supported
Call Sharing Supported
Distributed Call Recording Supported
Event Triggered Recording Not Supported
File Transfer Not Supported
Instant Retrieval Not Supported
On-Demand Recording Supported
Recording Bookmarking Not Supported
Scheduled Recording Not Supported
Screen Activity Recording Not Supported
Video Call Recording Not Supported

Cloud Communication Platform Features

Audio / Video Conferencing Supported
Call Center Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Not Supported
Fax Management Supported
File Sharing Not Supported
IVR / Voice Recognition Supported

Cloud PBX Features

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Virtual Extensions Supported
Web Conferencing Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Not Supported
Text to Speech Supported
Voice Customization Supported
Voice Mail Supported

SIP Trunk Features

Automatic Fail-over Routing Supported
Call Data Records Supported
Caller ID Supported
Disaster Recovery Supported
e911 Not Supported
International Numbers Supported
Multiple DID Options Supported
PSTN Forwarding Supported
Toll-Free Numbers Supported

Telephony Features

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Not Supported
IVR / Voice Recognition Supported
Outbound Reporting Not Supported
Predictive Dialer Not Supported
Telemarketing Management Not Supported
Voice & Data Integration Supported
VoIP Supported

CRM Features

Calendar/Reminder System Supported
Call Logging Supported
Document Storage Not Supported
Email Marketing Supported
Internal Chat Integration Not Supported
Lead Scoring Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Not Supported
Segmentation Not Supported
Social Media Integration Not Supported
Task Management Supported
Territory Management Not Supported

Call Tracking Features

Call Log Not Supported
Call Recording Supported
Call Routing Supported
Caller Identification Supported
Campaign Management Supported
Conversion Tracking Supported
CRM Supported
IVR / Voice Recognition Supported
Keyword Tracking Not Supported

Softphone Features

Audio / Video Conferencing Supported
Call Logging Supported
Call Recording Supported
Call Transfer Supported
Caller Identification Supported
Chat / Messaging Not Supported
Contact Management Supported
Fax Management Supported
Monster VoIP:

Integrations

Salesforce Supported
Zoho CRM Supported
Cloudonix Not Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
LASERWAR CRM Not Supported
Microsoft Teams Not Supported
Nekton.ai Not Supported
Orderry Not Supported
Pipedrive Not Supported
Planfix Not Supported
Redtail CRM Supported
RemOnline Not Supported
Shopify Not Supported
Slack Not Supported
Smartest Voice Not Supported
TeamSale Not Supported
Zendesk Not Supported
Zoho Desk Not Supported
shamCRM Not Supported
Zadarma:

Integrations

Salesforce Supported
Zoho CRM Supported
Cloudonix Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
LASERWAR CRM Supported
Microsoft Teams Supported
Nekton.ai Supported
Orderry Supported
Pipedrive Supported
Planfix Supported
Redtail CRM Not Supported
RemOnline Supported
Shopify Supported
Slack Supported
Smartest Voice Supported
TeamSale Supported
Zendesk Supported
Zoho Desk Supported
shamCRM Supported
Monster VoIP:
Claim Monster VoIP and update features and information
Claim Monster VoIP and update features and information
Zadarma:
Claim Zadarma and update features and information
Claim Zadarma and update features and information