Audience
Companies in need of a platform for all their customer data, activity, and metrics
About Akita
Managing customers is difficult. Make it easy with Akita, the hub for all your customer data, activity, and metrics. Try us for an engaged, healthy, and growing customer base. Akita lets you setup unlimited Customer alerts so you can take action when a customer is at risk of churn or ripe for upselling. Akita allows you to create powerful Customer segments; enabling you to tailor your Customer Success efforts to each customer's unique requirements. Trigger pre-defined workflows in response to Customer behavior or attributes. Create tasks and send messages directly from your own mailbox. Automate your Customer Success workflows and free up your time for more high-value tasks. Akita's Customer Success planner helps you create, schedule and manage your tasks from one simple interface so you can streamline your day-to-day workflow. Akita provides the most powerful Customer Health Scoring in the market giving you at-a-glance information about each customer.
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Integrations
Company Information
Akita
Founded: 2014
Ireland
www.akitaapp.com
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Product Details
Platforms Supported
Cloud
Android
iPhone
iPad
Training
Documentation
Webinars
Live Online
In Person
Support
Online
Phone Support
Akita Frequently Asked Questions
Q: What kinds of users and organization types does Akita work with?
Akita works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Akita support in their product?
Akita supports these languages: English.
Q: What kind of support options does Akita offer?
Akita offers support via online and phone support.
Q: What other applications or services does Akita integrate with?
Akita integrates with: ActiveCampaign, Kommo, Zendesk Sell, Basecamp, Capsule, Cheddar, FreeAgent, Freshdesk, Harvest, Insightly, Intercom, LiveAgent, Mailchimp, MailerLite, Mailgun, Mailjet, Mailchimp Transactional Email (Mandrill), Pipedrive, SatisMeter, Brevo, Smartsheet, TeamSupport, Xero, Zendesk, and Zoho Books and more.
Q: Does Akita have a mobile app?
Yes, Akita has a mobile app for iPhone, iPad, and Android.
Q: What type of training does Akita provide?
Akita provides training in the form of documentation, webinars, live online, and in person.
Akita Product Features
Business Intelligence
Benchmarking
Supported
Data Analysis
Supported
Key Performance Indicators
Supported
Performance Metrics
Supported
Predictive Analytics
Supported
Profitability Analysis
Supported
Trend / Problem Indicators
Supported
Visual Analytics
Supported
Ad Hoc Reports
Not Supported
Budgeting & Forecasting
Not Supported
Dashboard
Not Supported
Natural Language Generation (NLG)
Not Supported
Strategic Planning
Not Supported
Customer Success
Account Alerts
Not Supported
Account Management
Not Supported
Communication Management
Not Supported
Customer Engagement
Not Supported
Customer Lifecycle Management
Not Supported
Health Score
Not Supported
Onboarding
Not Supported
Revenue Management
Not Supported
Usage Tracking / Analytics
Not Supported
Win / Loss Analysis
Not Supported
