Bookinglayer

Pros: Tamara and her team were quick to respond, and great at explaining the system in a clear, practical way.

Cons: No major cons! There was a lot of information to learn, but Tamara was always helpful and patient throughout the process.

Overall: Tamara was fantastic to work with and made our transition to Bookinglayer a much smoother experience.

Pros: Great support
All was Good from the start till the end

Thanks again for your help and wish you all the best

Cons: Nothing
Barbara was always replying on time and provide all information needed

Overall: Bookinglayer is the channel manager we use at the moment , easy to use for the team , front office....

Pros: I really like that things on BookingLayer can be highly customised, which suits our complicated programs well. The support team is quick to respond and willing to walk us through whatever problems or questions we may face. They are recently making more and more changes for better functions and features.

Cons: There are occasionally some bugs and strange things that happen when creating "out of the norm" bookings. They can be easily solved with some playing around and patience, but sometimes the booking page does not act as I would expect. Setting some things up is tedious, but it seems to always work out in the end.

Overall: Overall, we are quite happy with BookingLayer for our internal booking processes and for our guest booking page. It is a great choice for those with a lot of package complications, inclusions, sensitive discounts, etc.

Pros: Bookinglayer is a very complete and useful platform. It gives us a lot of flexibility to manage our bookings, packages and activities.

Cons: It would be great if Bookinglayer could develop a dedicated mobile app for the back office. It would make managing bookings and daily operations even easier when working on the go.

Overall: I am very satisfied with Bookinglayer and with the overall experience so far. A special thank you to Tamara for her support, patience and kindness. She really helped me understand the platform and get everything ready. I truly appreciate her help and would definitely recommend Bookinglayer.

Pros: Tamara is really helpful. Clear explanations. Fast responses. Very professional and patient throughout the whole process

Cons: Can’t really think of any downsides — the whole experience with her has been smooth and professional.

Overall: Working with Tamara during our Bookinglayer setup has been a great experience. She’s knowledgeable, clear, and always quick to help

Pros: Mike from Support.
The system can almost do anything, once you get the hang of it you can achieve your end goal.

Cons: can seem complicated at first, but anything is possible once you get to grips with it.

Overall: Overall a great experience, once you work out it's foibles BookingLayer is a great system and if you can't work it out - Mike from support has got your back.

Pros: We have a climbing Camp in Lao. We were looking for a booking system that besides accommodation also included climbing courses and the TAB payment systems. So far we only know about bookinglayer that could do that. Our whole booking process is now automated. A booking engine is included and has a nice design

Cons: With so many features it has a bit of a learning curve. Some settings like the booking calendar can only be customized with some CSS Code knowledge. But the support helped out with

Overall: Setting it up and learning , when never used a booking system before took quite some time. But after all I do not want to go back. So many of my daily tasks are automated.

Pros: Fast communication helped us move quickly in resolving the issue. Everyone is friendly and open. The program is well designed for our basic operations—more than sufficient for our needs.

Cons: program is glitching a bit(( At first, the program was a bit glitchy, and we had trouble setting up taxes since we’re based in the U.S., but in the end we managed to get everything set up.

Overall: Overall, everything is good. We finally have a system in place. I don’t really have anything to compare it to, but so far it’s working well. I think after a couple of months, once we get used to it, everything will be ideal.

Pros: All-in-one system for lodging, meals, rentals, and activities
Centralized calendar
Flexible for complex bookings
Superior onboarding process
Excellent customer support

Cons: Pricing can be challenging for small operations after the introductory period (but totally worth it thought)

Overall: We’ve been using Bookinglayer at Mount Logan EcoLodge for the past year and it’s been a great fit.

It allows us to manage accommodations, meals, and guided activities in one place, with a centralized calendar that makes daily operations much simpler. The flexibility is a big plus, especially for building and managing multi-component stays.

What really stands out is the support—responsive, understanding, and genuinely helpful.

Pros: Pro-active and flexible in when we use the hours. Tamara responded quickly and was easy to work with.

Cons: Nothing about the onboarding more on product level. Which i could assign different accommodation to different night of a trip

Overall: Great platform so far and easy to get started with. Support is fast and thorough. Would recommend.

Pros: The platform interface is straightforward and easy to navigate for daily operations.
The early setup process is confusing, not enough support by that time, but it gets better now that the support team responds quickly and is generally helpful when contacted.

Cons: Some features still require adjustment and refinement to better support operational needs.
Currently, there is no XML calendar feature to provide live schedule updates to partners without granting them full login access. This creates operational limitations when collaborating with external partners.
Ongoing payment integration issues between Booking Layer and Xendit remain unresolved despite extended communication efforts.
Although the Booking Layer team has been included in email threads, responses are often directed only to us rather than replying directly to Xendit, which make it not possible for further discussion regarding troubleshooting and resolution of technical issues.

Overall: Booking Layer offers a solid foundation with an easy setup and responsive support team. However, improvements in integrations, partner-access features, and more proactive coordination with third-party providers would significantly enhance the overall experience.

Pros: The entire onboarding process was beyond amazing. I worked with Tamara, who held our hand all the way through. I also love the customization that can be done, which there is much more to learn about. The main reason I switched away from Retreat Guru was that Booking Layer offers a customer portal space, this area where the client can land as a one-stop-shop is everythgin for us as the automated email model is hard to track.

Cons: There are a few pretty simple structural fixes that could be done to really simplify the product. Mostly around automated emails and how we configure them, I think, could be made much simpler. Other than that, the only other aspect of the product I am not so thrilled about is the "additional features" that need to be paid for to unlock. For me, I have always loved that companies offer you a full gamut of features and really help you stick with what you need. There are some things we need that I now need to pay for. But I also understand the business drivers for doing it this way.

Overall: Loved working with the team, from my initial call to onboarding support, and now running live with the software. We love the product's current state and hope a few of the additional features we have suggested will be added. But all in all, we are looking forward to this relationship.

Pros: We found Bookinglayer to be very helpful and patient with us as we customised our booking engine and after a few weeks we are now live. So far so good. Tamara was a great help with the onboarding, and very knowledgeable. We hope this is the start of a great partnership.

Cons: Some elements don't give us quite the flexibility we need for our unique style of retreat

Overall: Overall though they have been great to work with so far. Very professional and always on hand to help us get started

Pros: It is a professional looking program, that integrates well with the payment provider and offers great guest management with the customer portal.
It has automated client messaging which is really helpful.
They are always looking ahead to make it better and they do a 6 month check in to see how you are doing.

Cons: Sometimes the links in the automated messaging don't work. Not sure why.
Doesn't integrate well with Canadian multiple taxes. It is a European system so some things about are not that user friendly for N. American use, including support.
Its pretty time consuming to set up
Support is good but not that quick. Phone support would be great.\

Overall: Overall its great. I just need to figure out how to tweak it for our use. But we do need support and that is where it can be lacking. They aren't a huge company and they do their best.

Pros: Bookinglayer gave us a lot of hours back to focus on more strategic business development rather than operational work. We love how simple and intuitive it is for a first time users (once the system is set up). We absolutely love the support team - they are hands on, fast & thorough with every reply. The system is developed with thorough understanding of business processes in detail and there are regular updates and improvements in features.

Cons: The initial system set up takes a bit of time and consideration, but you have an onboarding specialist with you all the way to help with the set up and questions which is extremely helpful.

Overall: Can't recommend it more! It automates multiple day-to-day tasks so you could focus on guest experience and business development. It consolidates all business processes really well.

Pros: Customer service is quick and professional. Mike is always ready to help me with my queries, from simply stuff to more complicated issues/insights. He is a guru.

Cons: Nothing, I really enjoy this SaaS tool. I have used many SaaS tools and enjoy the simplicity of Bookinglayer.

Overall: Smooth sailing. I started using the tool with no experience. Mike helped me with all my queries. I feel like he is an extended part of our team! Thanks Mike!

Pros: The platform itself covers everything you need, everything you didn’t know you needed, and things you may not need, but it’s nice to know they exist.

Cons: I’d really like to see an app version for Bookinglayer. I wouldn’t necessarily categorize the set up as a “con” but wow is there a lot of info to input.

Overall: The set up for the backend was a big learning curve for me, but the customer service team (especially Mike & Tamara) have always been there for me every step of the way. They answered everything in detail, sent me links, made time for online meetings, and never made me feel like I was a pain in their butt even tho I’m pretty sure I was. It’s a great product. Sometimes it feels a bit complicated but that might just be due to my lack of experience in these things. Having my bookings automated has been worth the learning process and provided me with freedom I never had before. I’m genuinely thankful to be using Bookinglayer and am very thankful to know Mike is always there for me haha.

Pros: The functionality, the flexibility of the configuration, the excellent service all along the way from the pre-sales interaction with Hesen and Tim, to the onboarding support by Barbara and the the support team in general . I am grateful to Fiorella and Mike too.
You feel they are always there for you. Booking Layer understands the surf camp and surf school business needs 100 per cent,
In short, it is as good as it gets for a booking SaaS for the surfing industry , a great product with a great service component.

Cons: It isn't really a con, just a wish from a die-hard system administrator of private servers. I would like to be able to have an option to make internal backups and restores of my Booking Layer configuration at will at the push of a button, even if it is not downloadable.

Overall: The overall experience is, well above my expectations, I am very happy. I am confident that my investment in time and energy to get this up and running will have a great return over time.

Pros: Bookinglayer is a truly exceptional management software. Extremely simple and intuitive, it's clearly the result of extensive experience gained over the years, which has allowed us to find the most efficient solutions to offer customers a truly remarkable service.

Cons: Nothing specific to report. I've been very happy with all of its features.

Overall: A very clean and essential layout.
Extremely customizable to suit your needs.
The onboarding process was facilitated by extremely professional and helpful staff.
Highly recommended!

Pros: Bookinglayer has become an essential part of how we manage our bookings across multiple experiences. The integration with our website and OTAs works seamlessly, and the support team is always quick to assist. Highly recommended for boutique hospitality brands and experience-based travel companies.

Cons: The system has many features, which can feel overwhelming at first. It takes time for the team to understand all functions and settings. For the payment method, they have a bunch of options but not yet support all local payments for Thai local payments.

Overall: We’ve been using Bookinglayer to manage both our accommodation and activity bookings, and it has significantly streamlined our operations. It’s a reliable, all-in-one platform ideal for businesses offering multi-day experiences and requiring seamless front-end and back-end booking management.