BulkSMS.com

Pros: BulkSMS support helped me enable SMS routing to Namibia for my school communication app. The compliance process took a few days, but the team was patient and clear about what documents they needed. Messages now deliver reliably to Namibian numbers. Recommended for anyone building SMS features in Africa.

Cons: The fact that I couldn’t do my testing at first without having to verify, especially that my product is still at a prototype stage

Overall: When we started, it felt almost impossible that I was gonna get the solution, with my late responses and unclear problems but finally got the right guidance to provide the right requirements.

Pros: Morgan assisted me very well, no glitches….KUDOS

At first I couldn’t understand but he was patient enough to take me step by step which is very unlikely these days, so once again…..KUDOS to Morgan

I would definitely recommend your platform to my fellow creative industry colleagues because the service is awesome

I’ve actually used your platform from my club promoting days all the way to my festival days and I still haven’t faced any problems

Cons: Nothing was wrong all was perfect

Overall: All was great

Pros: User friendly, affordable, good support from help desk and immediate feedback on emails. Also quick loading of credits if in desperate need. Thank you to the team.

Cons: None at this stage, perhaps just a few characters more for the messages.

Overall: Good and satisfactory, as mentioned above. Thanks for helping even if it's not your fault, but the user's!

Pros: Very fast and satisfactory solutions to a few queries i had when setting up. System is flawless and fast.

Cons: The opt out option may not be immediately obvious to the receiver and it would be good to have opt outs automatically deleted.

Overall: Great!! Apart from the amount of information this review requires. If I had known that it was going to take this long I would not have bothered.

Pros: Whether you are reaching out to accounts or support, they get back to you fast and resolve your queries quickly.

Cons: In all the time we have worked with BulkSMS, I honestly do not have any cons to report on.

Overall: Our company has been working with BulkSMS for the past 7 years and every single time I have interacted with their support team or their accounts team, their service has been exceptional.
They are quick to respond, action and resolve requests and queries. It takes a lot for me to be impressed in the service industry, but they impress me every time.

Pros: Great support
Easy interface
Easy of use

Cons: Nothing

Overall: You guys are amazing! Fast and quick support. I really appreciate the pace at which the team works.

Pros: Convenient product for quickly having to convey important information and communication to many people in one go.

Cons: Can't think that there is anything that I would like to change.

Overall: Thank you Jonathan and team for resolving a bug on our account.
Professional, friendly and kept me up to date all the way!

Pros: Not much to say about this application. I needed to inform my list of contacts about a fraud. I failed informing fast because of the bad experience with this solution.

Cons: Credits are not available instantly after payment.
Bulk messages failed cannot be retried although there is a button to retry failures. High price.

Overall: Bad experience. I will never use it again after I will manage to use the bought credits. I am sorry. Hope you will improve.

Pros: Really quick to respond - even on a Sunday.
Even follow up responses was quick
Seems that the support personnel really know the product

Cons: Don't know yet. When we have used the product for more than 2 months, we will list our findings.

Overall: Well, let's just say that we tested a competitor's API, webhooks, etc and had similar deployment issues - which was actually a "small thing" - but it took them 2 days just to respond. I subsequently cancelled our subscription, got a refund (after begging, and shouting).

The same problem occurred with BulkSMS integration but it was resolved in less than an hour!!! - Service delivery matters and BulkSMS, especially Kaamil, was a superstar!

Pros: Signed up as BulkSMS was supported by another product I was using. Set up straightforward, and I was soon sending my first test SMS

Cons: I didn't find it clear what the 'Sender ID' options were, but my lack of understanding was resolved quickly once I contacted Support.

Overall: Generally it does what it says on the tin, though for our use case another product is using BulkSMS to sent SMS messages.

Pros: Outstanding response time received from Arwaan. You were very friendly and i appreciate you assisting me to the best of your ability!

Cons: Not aimed at Arwaan as his service was excellent, however I am a little disappointed that an invoice cannot be repopulated after having company details corrected for accounting purposes. Please do look into that.

Overall: Amazing! Thank you! As mentioned, the company is a very good example to other service providers in the industry of what client service is.

Pros: Knowledge and understanding of the system and challenges. Patience and understanding and mostly manner in which he gave feedback.

Cons: Nothing, everything was on point because he knew and understand my challenges

Overall: Very brilliant consultant and the simplicity in addressing the problem. Patience and communication that is more clear and Informative.

Pros: I am really impressed with the prompt response when emailing the support group for assistance or queries. The team is very professional and helpful when providing the correct information. Thank you!

Cons: I have truly no complaints with using the Bulk SMS product, it is very user friendly.

Overall: It is only a pleasure to use this product, because it makes life easier in the workplace. Especially with the assistance of a great team!

Pros: Very good support in the unlikely event you ever need it. All works very well. We use as a reminder service for our volunteers

Cons: Nothing.

Overall: We use as a reminder service for volunteers. It all works very well.

Pros: Immediate response and attention to requests. I was asking for their BEE Certificate as part of our compliance and got the best service!

Cons: No complaints. I am very much happy with the overall experience.

Overall: Perfect and clear communication, keep it up! I really appreciate your professionalism, would recommend anybody, anytime.

Pros: The information i got from support was precise & delivered promptly. They answered my e mail straight away & came back a second time when i said the problem wasn't sorted.

Cons: I really cant think of any cons at this time. Just continue with the good service & support

Overall: The overall experience was a good one & i felt the company listened & took notice of my query.
I felt valued as a customer

Pros: Really helpful, Johnathon was a saint, he explained everything in detail, and nothing was to much trouble for him, really impressed.

Cons: The fact that they send you a step by step explanation of how to resolve your problems

Overall: Excellent service, one of the best i have experienced,

Pros: Fairly easy process to set up bulk messages.
Relatively low cost compared to alternatives.
Fairly reliable.

Cons: Charges for messages not sent (due to errors).
App needs more work.
Need to re-verify your mobile number regularly.
Invoicing in Euro requires exchange rate conversion.

Overall: Mediocre, but have not seen better and can't really be bothered changing.

Pros: I was impressed by the fact that when I called there's no long waiting period before someone answers. The lady introduced herself with professionalism and informed that that would be directed to the correct department. I was then referred to the person in that department; his name was provided, I was transferred, he answered and assisted me quite promptly and professionally.

Cons: I don't have any cons at present because the platform is easy to use. You know how many credits you're using etc etc.

Overall: I'm happy to know that queries are attended to promptly. There's no long waiting periods and if they say you're being transferred to person X then that person attends to your query. Unlike other service providers where you are being transferred to one person, then another, then another and your problem is not resolved

Pros: Everything. Have been using the product for 25 years for to text 4 Non Profit Organisations members, Family, Friends, and Residents in my apartment block.

Cons: I like BulkSms. What is not to like? Simple, efficient, reliable, inexpensive.

Overall: Excellent support when I forgot my password. Solved within minutes. Clear instructions. Simple, efficient, reliable, and inexpensive.