Audience
Contact centers and sales or support teams that want consistent call quality scoring and coaching.
About Call Karma AI QA & Coaching
Call Karma is AI-powered call quality assurance and coaching software for contact centers and sales or customer-service teams that need a consistent way to assess calls and coach agents. It analyzes conversations and scores them against established sales frameworks such as SPIN, BANT, HEART, or Sandler, as well as a team's own playbook. Managers can review call-level scores, transcripts, summaries, sentiment, intent, and performance by scoring dimension, then use the results to identify coaching opportunities and monitor quality trends. Custom QA scorecards support evaluations tailored to a team's service scenarios and quality criteria. The product is designed to work with multiple phone systems and supports use cases including call quality monitoring, framework adherence reviews, sales and service coaching, and consistent evaluation of recorded conversations.
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Raisetalk
Raisetalk is a cloud-based conversation analytics and automated quality monitoring platform for contact centers and customer-facing teams. It transcribes calls and evaluates conversations against customizable criteria that teams can define in natural language, producing scored evaluations with explanations and links to relevant passages. The platform summarizes interactions, identifies recurring topics and customer signals such as churn risks, and supports quality, coaching, compliance review and customer-experience analysis. Users can build reports, filters and alerts for teams and criteria. Raisetalk supports analysis in 15 languages and can receive conversations through direct telephony connectors, SIPREC, sFTP or API-based connections. It is aimed at contact centers, customer-service and compliance teams, including outsourced operations and organizations handling regulated customer interactions.
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AI-QMS
AI-QMS by Omind is an smart call center quality management software to automate QA processes across voice channels. Designed for BPOs and customer service teams, it replaces manual evaluations with real-time with AI-driven interaction scoring, sentiment analysis, and compliance monitoring.
Using Natural Language Processing (NLP) and speech analytics, AI-QMS evaluates up to 100% of customer interactions. The platform provides QA reports, detect coaching needs, and maintain consistent service quality.
Key Capabilities:
Automated QA Scoring
Sentiment & Emotion Analysis
Compliance Auditing
Multi-Channel Evaluation
Learn more about AI-QMS
Pricing
Starting Price:
$149/month
Pricing Details:
Plans start at $149 per month, plus $0.15 per minute.
Integrations
API:
Yes, Call Karma AI QA & Coaching offers API access
No integrations listed.
Company Information
Nectar Desk
Founded: 2015
Canada
www.nectardesk.com/nectar-desk-features-2/contact-center-features/ai-call-analysis-qa
Videos and Screen Captures
Ticket Templates page listing reusable support-message templates.
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Product Details
Platforms Supported
Cloud
Call Karma AI QA & Coaching Frequently Asked Questions
Q: What kinds of users and organization types does Call Karma AI QA & Coaching work with?
Call Karma AI QA & Coaching works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Call Karma AI QA & Coaching support in their product?
Call Karma AI QA & Coaching supports these languages: English.
Q: Does Call Karma AI QA & Coaching have an API?
Yes, Call Karma AI QA & Coaching has an API.
Q: How much does Call Karma AI QA & Coaching cost?
Pricing for Call Karma AI QA & Coaching starts at $149/month.
