Audience

Everest caters to a plethora of verticals that include food, healthcare, manufacturing, and financial services.

About Everest 7

Everest by Lynk Software, Inc. is a leading cloud-based complaint management and quality assurance software solution that supports mid-size and large organizations across a variety of industries. Highly customizable and easy to use, Everest helps organizations improve their service quality and increase customer loyalty by ensuring that every concern or issue is managed and handled in an efficient and timely manner. Everest users receive queries and customer complaints through various channels that include phone, email, mobile app, remote call centers, and the company’s website.

Integrations

No integrations listed.

Ratings/Reviews

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ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Lynk Software
Founded: 1970
United States
www.lynksoftware.com

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Product Details

Platforms Supported
Cloud
Windows
Training
Live Online
In Person
Support
Phone Support

Everest 7 Frequently Asked Questions

Q: What kinds of users and organization types does Everest 7 work with?
Everest 7 works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Everest 7 support in their product?
Everest 7 supports these languages: English.
Q: What kind of support options does Everest 7 offer?
Everest 7 offers support via phone support.
Q: What type of training does Everest 7 provide?
Everest 7 provides training in the form of live online and in person.
Q: What pricing for support is available for Everest 7?
Everest 7 offers support included with purchase and additional fee / premium available.
Q: What pricing for training is available for Everest 7?
Everest 7 offers training additional fee / premium available.

Everest 7 Product Features

CAPA

Change Management Not Supported
Risk Management Not Supported
Training Management Not Supported
Nonconformance Tracking Not Supported
Quality Control Not Supported
CAPA Planning Not Supported
Incident Management Not Supported
Audit Management Not Supported
Complaint Management Not Supported
Root Cause Analysis Not Supported

Call Center

Escalation Management Not Supported
Outbound Call Center Not Supported
Manual Dialer Not Supported
Call Recording Not Supported
Queue Management Not Supported
Call Scripting Not Supported
Blended Call Center Not Supported
Progressive Dialer Not Supported
Campaign Management Not Supported
Predictive Dialer Not Supported
Inbound Call Center Not Supported
IVR / Voice Recognition Not Supported
Call Logging Not Supported
Reporting/Analytics Not Supported
Real-time Chat Not Supported
Database Not Supported

Complaint Management

Case Management Supported
Complaint Classification Supported
Corrective Actions (CAPA) Supported
Customer Complaint Tracking Supported
Feedback Management Supported
Issue Tracking Supported
Quality Assurance Management Supported
Routing Supported
Self Service Portal Supported
Forms Management Not Supported
Social Media Monitoring Not Supported
Survey Management Not Supported

Incident Management

Root-Cause Diagnosis Not Supported
Audit Trail Not Supported
Disaster Recovery Not Supported
Task Management Not Supported
Corrective Actions (CAPA) Not Supported
Safety Management Not Supported
OSHA Compliance Not Supported
Incident Reporting Not Supported
Ticket Management Not Supported
IT Incident Management Not Supported

Quality Management

Maintenance Management Not Supported
Risk Management Not Supported
Training Management Not Supported
ISO Standards Management Not Supported
Compliance Management Not Supported
Supplier Quality Control Not Supported
Defect Tracking Not Supported
Audit Management Not Supported
Document Control Not Supported
Corrective and Preventive Actions (CAPA) Not Supported
Complaint Management Not Supported
Equipment Management Not Supported

Returns Management

Shopper Self-Service Not Supported
Automated Exchanges Not Supported
Custom Return Policy Not Supported
Branded Experience Not Supported
Inventory Management Not Supported
Smart Data Collection Not Supported
One-Click Returns Processing Not Supported
Returns Analytics Not Supported
3PL / ERP Integration Not Supported