Audience
Fintechs, banks, agent networks and other businesses in Africa that run customer calls, messaging and lead follow-up.
About HelloDuty
HelloDuty is a cloud customer-engagement and contact-center platform for businesses that manage customer calls, messaging and follow-up. It combines virtual telephony and call-center tools with configurable IVR and USSD journeys, call routing, recording, monitoring and analytics. Teams can use it to handle customer interactions, capture leads and manage follow-up through CRM features, automated SMS and WhatsApp messaging, and connections to third-party CRMs, help desks and payment services. HelloDuty also provides campaign and workflow capabilities for outreach and customer support, with integrations documented for services including Salesforce, Zendesk, Freshdesk, Zoho, Odoo and M-Pesa. The platform is aimed at organizations operating in African markets, including financial services and agent networks.
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Company Information
Brrng Limited
Founded: 2020
Kenya
helloduty.com
Videos and Screen Captures
USSD code application builder showing actions, response options, and configuration fields.
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Product Details
Platforms Supported
Cloud
Android
Training
Documentation
HelloDuty Frequently Asked Questions
Q: What kinds of users and organization types does HelloDuty work with?
HelloDuty works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does HelloDuty support in their product?
HelloDuty supports these languages: English.
Q: What other applications or services does HelloDuty integrate with?
HelloDuty integrates with: Freshdesk, M-PESA, Odoo, Salesforce, WhatsApp, and Zendesk.
Q: Does HelloDuty have an API?
Yes, HelloDuty has an API.
Q: Does HelloDuty have a mobile app?
Yes, HelloDuty has a mobile app for Android.
Q: What type of training does HelloDuty provide?
HelloDuty provides training in the form of documentation.
