Audience
Social Workers, HR staff assisting communities and co-workers seeking a solution to improve their operations
About IncognitoDesk
IncognitoDesk is a communication platform that allows organizations to offer services while preserving the anonymity of users who use their services. It is the perfect tool for human resource teams, community organizations working with sensitive communities and higher education institutions in their application of the Quebec law P-22.1. It does so by allowing the agents (like a social worker) to create channels to receive messages by SMS, Email, from their users. Messaging platform overload? Between Facebook Messenger, Whatsapp, SMS and email it’s easy to lose track of where your conversations are taking place. IncognitoDesk brings social messaging platforms into a single, secure web interface where you can focus on helping your client instead of remembering where you had that conversation in the first place. Let your clients message you on the social messaging platform they are comfortable using while you assist them.
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LiveHelpNow
• Software solutions to meet all of your customer support, contact center, lead generation, and help desk needs.
• All-in-one omnichannel capabilities: Live chat, SMS text-to-chat, chatbots, Facebook messenger, email management, and VoIP call management, yet your team will receive one streamlined communication history.
• Tools/features include intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, and more.
• Get the most out of your existing tools. Integrate with your CRM, CMS, knowledge base, social media and more.
• HIPAA, ADA and PCI compliant
• Quick, easy installation. No setup fees or contract.
• Free 30-day trial
• Free training and 24/7 Support
• #1 rated 7 years running as best live chat and SMS help desk platform
• #84 Inc. 500 fastest growing companies
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Pricing
Starting Price:
$15 per month
Free Trial:
Free Trial available.
Company Information
M2i3
Founded: 2005
Canada
www.incognitodesk.com/en/
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Product Details
Platforms Supported
Cloud
Training
Documentation
Webinars
Support
Phone Support
Online
IncognitoDesk Frequently Asked Questions
Q: What kinds of users and organization types does IncognitoDesk work with?
IncognitoDesk works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does IncognitoDesk support in their product?
IncognitoDesk supports these languages: English and French.
Q: What kind of support options does IncognitoDesk offer?
IncognitoDesk offers support via phone support and online.
Q: What other applications or services does IncognitoDesk integrate with?
IncognitoDesk integrates with: SignalWire, Twilio, and WhatsApp.
Q: Does IncognitoDesk have an API?
Yes, IncognitoDesk has an API.
Q: What type of training does IncognitoDesk provide?
IncognitoDesk provides training in the form of documentation and webinars.
Q: Does IncognitoDesk offer a free trial?
Yes, IncognitoDesk offers a free trial.
Q: How much does IncognitoDesk cost?
Pricing for IncognitoDesk starts at $15 per month.
Q: What pricing for support is available for IncognitoDesk?
IncognitoDesk offers support included with purchase and additional fee / premium available.
IncognitoDesk Product Features
Help Desk
Customizable Branding
Supported
Email Integration
Supported
Interaction Tracking
Supported
Multi-Channel Communication
Supported
Real-time Chat
Supported
Ticket Management
Supported
Alerts / Escalation
Not Supported
Automated Routing
Not Supported
Community Forums
Not Supported
Document Storage
Not Supported
IT Asset Management
Not Supported
Incident Management
Not Supported
Knowledge Base
Not Supported
Known Issue Management
Not Supported
Live Chat
Not Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
Self Service Portal
Not Supported
Service Level Agreement (SLA) Management
Not Supported
