Audience

Service providers seeking a solution to manage IP telephony, contact centers, and integrated communication services

About Issabel

Issabel is an open source unified communications platform that consolidates IP communication services into a single system, surpassing the constraints of a conventional PBX by integrating features such as call center capabilities, email, management reports, fax, video call meetings, audio recording, and CRM and platform integrations. It offers a robust, flexible, and easy-to-use call center module designed to efficiently automate and manage contact centers, handling both incoming and outgoing call campaigns through an intuitive agent console and call management interface. Issabel streamlines PBX solutions for service providers, enabling the management of multiple clients from a single instance, simplifying administration without the need for separate servers for each client. To enhance functionality, Issabel supports add-ons crafted to seamlessly integrate with the platform, adding features that interact with telephony to improve customer service and automate actions for support.

Pricing

Starting Price:
Free
Pricing Details:
Open source
Free Version:
Free Version available.

Integrations

API:
Yes, Issabel offers API access

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Issabel
Founded: 2016
Mexico
www.issabel.com

Videos and Screen Captures

Issabel Screenshot 1
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Product Details

Platforms Supported
Linux
On-Premises
Training
Documentation
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

Issabel Frequently Asked Questions

Q: What kinds of users and organization types does Issabel work with?
Issabel works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Issabel support in their product?
Issabel supports these languages: English.
Q: What kind of support options does Issabel offer?
Issabel offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does Issabel integrate with?
Issabel integrates with: ChatGPT, Facebook Messenger, HubSpot CRM, HubSpot Customer Platform, Instagram, Microsoft Teams, Odoo, OpenAI, Pipedrive, Telegram, and WhatsApp.
Q: Does Issabel have an API?
Yes, Issabel has an API.
Q: What type of training does Issabel provide?
Issabel provides training in the form of documentation, webinars, and in person.
Q: How much does Issabel cost?
Pricing for Issabel starts at Free.

Issabel Product Features

Call Center

Escalation Management Not Supported
Outbound Call Center Not Supported
Manual Dialer Not Supported
Call Recording Not Supported
Queue Management Not Supported
Call Scripting Not Supported
Blended Call Center Not Supported
Progressive Dialer Not Supported
Campaign Management Not Supported
Predictive Dialer Not Supported
Inbound Call Center Not Supported
IVR / Voice Recognition Not Supported
Call Logging Not Supported
Reporting/Analytics Not Supported
Real-time Chat Not Supported
Database Not Supported

PBX

Telephony

Telemarketing Management Not Supported
Auto-Dialer Not Supported
Contact Management Not Supported
Inbound Reporting Not Supported
Voice & Data Integration Not Supported
Call Monitoring Not Supported
Outbound Reporting Not Supported
IVR / Voice Recognition Not Supported
Call Center Management Not Supported
Predictive Dialer Not Supported
VoIP Not Supported