Audience
Companies seeking a solution to turn customer interactions into actionable insights
About LucidVueCX
LucidVueCX aggregates and analyzes every customer interaction including voice calls, social media posts, online reviews, and more, across digital and live agent channels. By tapping into the deeper conversations, business executives are offered a 360-degree view of their customer base with opportunities to monitor, analyze and ultimately affect customer conversations to enhance productivity, risk protection, and media efficiency. Consumers offer feedback and revenue-generating ideas with every contact they make. Yet much of this input goes unnoticed or gets lost inside dispositions and siloed KPIs with valuable feedback falling wayside. LucidVueCX linguistic models automatically analyze new input, patterns, and critical keywords in customer conversations, bringing deeper meaning to shape CX transformation efforts. Automated real-time discovery of target keywords and critical comments from client interactions can serve as "early warning" indicators for shifts in buyer sentiment.
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Integrations
Company Information
Ignite Tek
United States
www.ignite-tek.com/lucid.html
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Videos
Support
Phone Support
Online
LucidVueCX Frequently Asked Questions
Q: What kinds of users and organization types does LucidVueCX work with?
LucidVueCX works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does LucidVueCX support in their product?
LucidVueCX supports these languages: English.
Q: What kind of support options does LucidVueCX offer?
LucidVueCX offers support via phone support and online.
Q: What other applications or services does LucidVueCX integrate with?
LucidVueCX integrates with: Amazon, AWS Marketplace, Amazon Web Services (AWS), and YouTube.
Q: What type of training does LucidVueCX provide?
LucidVueCX provides training in the form of documentation, live online, in person, and videos.
