Audience
NiCE CXone Mpower is ideal for large enterprises, contact centers, and CX leaders seeking an AI-first platform to automate, scale, and optimize customer experience across voice and digital channels
About NiCE CXone Mpower
NiCE CXone Mpower is an AI-first customer experience platform designed to improve CX at scale. It unifies experience automation, AI agents, knowledge management, and analytics into a single, secure platform. The platform uses purpose-built CX AI models to resolve customer needs instantly and proactively. NiCE enables businesses to automate customer intent from initial interaction through fulfillment. With real-time dashboards and reporting, organizations gain visibility into AI-driven CX performance and outcomes. The platform integrates seamlessly with existing enterprise technologies through hundreds of prebuilt integrations. Trusted by global brands, NiCE powers billions of customer interactions each year with measurable business impact.
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Company Information
NiCE
Founded: 1986
United States
www.nice.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
NiCE CXone Mpower Frequently Asked Questions
Q: What kinds of users and organization types does NiCE CXone Mpower work with?
NiCE CXone Mpower works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does NiCE CXone Mpower support in their product?
NiCE CXone Mpower supports these languages: English.
Q: What kind of support options does NiCE CXone Mpower offer?
NiCE CXone Mpower offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does NiCE CXone Mpower integrate with?
NiCE CXone Mpower integrates with: adepsi, Airkit, AmplifAI, Balto, CallFinder, FICX, Chatdesk, Cherwell Software, Cognigy.AI, CommunityWFM, COZYROC SSIS+ Suite, Daisee, Dialogflow, Echo AI, Espressive Barista, ExecVision, Expo XT UC Analytics, Firefly, Fuze, Gong, Google Cloud Contact Center AI, IBM watsonx Assistant, Webex Connect, Inbenta, and Klearcom and more.
Q: Does NiCE CXone Mpower have an API?
Yes, NiCE CXone Mpower has an API.
Q: What type of training does NiCE CXone Mpower provide?
NiCE CXone Mpower provides training in the form of documentation, live online, webinars, and in person.
NiCE CXone Mpower Product Features
Auto Dialer
Call Center Management
Supported
Call Recording
Supported
Call Reporting
Supported
Call Scripting
Supported
Lead Management
Supported
Power Dialer
Supported
Predictive Dialer
Supported
Preview Dialer
Supported
Progressive Dialer
Supported
Surveys
Supported
Call Center
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Escalation Management
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Database
Not Supported
Call Recording
Archiving
Supported
Call Sharing
Supported
Distributed Call Recording
Supported
Event Triggered Recording
Supported
File Transfer
Supported
Instant Retrieval
Supported
On-Demand Recording
Supported
Recording Bookmarking
Supported
Scheduled Recording
Supported
Screen Activity Recording
Supported
Video Call Recording
Supported
Customer Service
Alerts / Escalation
Supported
Appointment Management
Supported
Call Center Management
Supported
Email Management
Supported
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Supported
Queue Management
Supported
Self Service Portal
Supported
Social Media Integration
Supported
Surveys & Feedback
Supported
Virtual Assistant
Supported
Workflow Management
Supported
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Supported
Customizable Branding
Supported
Email Integration
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Document Storage
Not Supported
IT Asset Management
Not Supported
IVR
Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Routing
Supported
Multiple Scripts
Supported
Phone Key Input
Supported
Survey Management
Supported
Text to Speech
Supported
Voice Customization
Supported
Voice Mail
Supported
Predictive Dialer
Call Monitoring
Supported
Call Recording
Supported
Call Results
Supported
Call Transfer
Supported
Callback Scheduling
Supported
Campaign Specific Caller ID
Supported
Contact Management
Supported
FCC Compliance
Supported
FTC Compliance
Supported
Lead Capture
Supported
Lead Management
Supported
Telephony
Auto-Dialer
Supported
Call Center Management
Supported
Call Monitoring
Supported
Contact Management
Supported
IVR / Voice Recognition
Supported
Inbound Reporting
Supported
Outbound Reporting
Supported
Predictive Dialer
Supported
Telemarketing Management
Supported
VoIP
Supported
Voice & Data Integration
Supported
Workforce Management
Budgeting & Forecasting
Supported
Contractor Management
Supported
Employee Lifecycle Management
Supported
Labor Projection
Supported
Performance Appraisal
Supported
Recruiting Management
Supported
Scheduling
Supported
Skills Tracking
Supported
Time & Attendance
Supported
Variable Workforce
Supported
NiCE CXone Mpower Additional Categories
NiCE CXone Mpower Verified User Reviews
Write a Review-
Probability You Would Recommend? 10 out of 10
"CX one and Salesforce go hand and hand!" 5 out of 5 stars Posted 2021-02-19
Pros: Reporting has been very easy to use and always accurate. The reports also offer really nice graphical interfaces to make it easy for the user. The dashboards are really easy to configure.
Cons: The auto reports it generates are really not so easy to digest. I think the auto-generated reports can use some work to look like their other data charts. Spreadsheets are boring and some color and graphs will add some excitement.
Overall: Overall, Nice is a great product but can be expensive for most companies. I would recommend this platform to the enterprise level.
Read More... -
Probability You Would Recommend? 8 out of 10
"Call centre tool" 4 out of 5 stars Posted 2020-08-25
Pros: NICE inContact helps in optimising workforce, routing, automation and analytics. Very fast responder and act smarter. Scalable and Secure tool. Our team performance has been improved. Easily integrate with CRM. Distribute calls automatically.
Cons: Very easy to use and navigate. No cons till now found.
Overall: Very much reliable, secure, flexible and affordable software. Easy to setup. AI based software. Customer support teams are very responsive. Good software for small company. Increases productivity. Very easy to understand and use. User friendly interface.
Read More...
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