About Nicereply

Online customer satisfaction survey software, including CSAT, Net Promoter Score ® (NPS) & Customer Effort Score ™ (CES 2.0).

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.

- Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
- Increase your survey response rates by 200%
- See your data in your CRM and set triggers based on it
- Get 3x more feedback without sending more emails
- Customize both the look and content of your surveys
- Set goals, track KPIs, generate reports and more...

Pricing

Starting Price:
$39.00/month
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Nicereply
Founded: 2011
Slovakia
nicereply.com

Videos and Screen Captures

Nicereply Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Phone Support
Online

Nicereply Frequently Asked Questions

Q: What kinds of users and organization types does Nicereply work with?
Nicereply works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Nicereply support in their product?
Nicereply supports these languages: English.
Q: What kind of support options does Nicereply offer?
Nicereply offers support via phone support and online.
Q: What other applications or services does Nicereply integrate with?
Nicereply integrates with: Bitium, Bold BI, Desktop.com, Easyflow, Freshdesk, Freshsuccess, Front, Gmail, Intercom, LiveAgent, Microsoft Outlook, Mojo Helpdesk, ProjectManager, Quickwork, Salesforce, Shopify, Slack, Stackreaction, Style Intelligence, TeamSupport, Trelica, Truto, Zapier, and Zendesk and more.
Q: What type of training does Nicereply provide?
Nicereply provides training in the form of documentation, live online, and in person.
Q: Does Nicereply offer a free trial?
Yes, Nicereply offers a free trial.
Q: How much does Nicereply cost?
Pricing for Nicereply starts at $39.00/month.

Nicereply Product Features

Customer Feedback

Surveys Not Supported
Behavior Analytics Not Supported
Website Feedback Not Supported
Net Promoter Score (NPS) Not Supported
Bug Reports Not Supported
Screenshot / Screen Capture Not Supported
Visual Feedback Tools Not Supported
Live Chat Not Supported
Alerts / Notifications Not Supported
Video Feedback Not Supported
Community Feedback Tools Not Supported
Voice of the Customer (VoC) Not Supported
User Testing Tools Not Supported
Negative Feedback Management Not Supported

Customer Satisfaction

Analytics Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported
360 Degree Feedback Not Supported
Call Reporting Not Supported

NPS

Nicereply Additional Categories