Audience

Government Agencies

About NovoGov

NovoGov is configurable work order and asset management software built for cities, townships, and counties. It brings the core jobs of local government into one cloud system: work orders, municipal asset management, preventive maintenance, code enforcement, permitting and licensing, inspections, solid waste, and citizen service requests. Each module lets you track the information your department needs and attach photos and documents to records.

Field crews work from a phone or tablet, updating jobs, scanning barcodes, and capturing photos on site. Built-in GIS mapping integrates with Esri ArcGIS so assets and work tie back to their location, and teams capture labor, parts, and FEMA-related costs for reporting. An online portal lets residents log and follow their own requests. Novo's implementation team sets NovoGov up around each department's workflow, trains staff, and provides U.S.-based support. Founded in 1999, Novo Solutions is based in Virginia Beach, Virginia.

Pricing

Pricing Details:
Pricing is quote-based and tailored to each organization's size and modules. Request a demo for a quote.

Integrations

API:
Yes, NovoGov offers API access

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Novo Solutions
Founded: 1999
United States
novosolutions.com

Videos and Screen Captures

Novo Gov Logo

Novo Gov Logo

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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
Videos
Support
Phone Support
Online

NovoGov Frequently Asked Questions

Q: What kinds of users and organization types does NovoGov work with?
NovoGov works with these users and organization types: Government.
Q: What languages does NovoGov support in their product?
NovoGov supports these languages: English.
Q: What kind of support options does NovoGov offer?
NovoGov offers support via phone support and online.
Q: What other applications or services does NovoGov integrate with?
NovoGov integrates with: ArcGIS and ArcGIS CityEngine.
Q: Does NovoGov have an API?
Yes, NovoGov has an API.
Q: Does NovoGov have a mobile app?
Yes, NovoGov has a mobile app for iPhone, Android, and iPad.
Q: What type of training does NovoGov provide?
NovoGov provides training in the form of documentation, live online, webinars, and videos.

NovoGov Product Features

Customer Service

Live Chat Not Supported
Appointment Management Not Supported
Self Service Portal Not Supported
Queue Management Not Supported
Workflow Management Not Supported
Surveys & Feedback Not Supported
Knowledge Base Not Supported
Alerts / Escalation Not Supported
Performance Metrics Not Supported
Call Center Management Not Supported
Virtual Assistant Not Supported
Social Media Integration Not Supported
Email Management Not Supported

Facility Management

Asset Management Supported
Commercial Properties Supported
Equipment Management Supported
Incident Management Supported
Inspection Management Supported
Inventory Control Supported
Maintenance Tracking Supported
Preventive Maintenance Supported
Residential Properties Supported
Schools Supported
Vendor Management Supported
Work Order Management Supported
Facility Scheduling Not Supported
Room Scheduling Not Supported
Space Planning Not Supported
Visitor Management Not Supported

Help Desk

Live Chat Not Supported
Community Forums Not Supported
Self Service Portal Not Supported
Automated Routing Not Supported
Multiple Brands / Products Not Supported
Knowledge Base Not Supported
Incident Management Not Supported
Ticket Management Not Supported
Alerts / Escalation Not Supported
Known Issue Management Not Supported
Interaction Tracking Not Supported
Document Storage Not Supported
Multi-Channel Communication Not Supported
Service Level Agreement (SLA) Management Not Supported
Network Monitoring Not Supported
Customizable Branding Not Supported
IT Asset Management Not Supported
Real-time Chat Not Supported
Email Integration Not Supported

IT Asset Management

Maintenance Management Not Supported
Requisition Management Not Supported
Configuration Management Not Supported
Compliance Management Not Supported
Depreciation Management Not Supported
IT Service Management Not Supported
Asset Tracking Not Supported
Audit Management Not Supported
Cost Tracking Not Supported
Procurement Management Not Supported
Contract/License Management Not Supported
Inventory Management Not Supported
Supplier Management Not Supported

Maintenance Management

Asset Tracking Supported
Inventory Management Supported
Mobile Access Supported
Preventive Maintenance Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported
Billing & Invoicing Not Supported
Calibration Management Not Supported
Dispatch Management Not Supported
Inventory Control Not Supported
Key & Lock Management Not Supported
Planning Calendar Not Supported
Predictive Maintenance Not Supported
Purchasing Not Supported

Municipal

Animal Licensing Supported
Code Enforcement Supported
Inventory Management Supported
License Issuance Supported
Work Order Management Supported
Fund Accounting Not Supported
Parking Management Not Supported
Permit Issuance Not Supported
Planning & Zoning Not Supported
Property Database Not Supported
Taxation & Assessment Not Supported
Utility Billing Not Supported

Public Works

Customer Database Supported
Document Management Supported
Equipment Maintenance Supported
Fixed Asset Management Supported
Job Costing Supported
Service Request Management Supported
Work Order Management Supported
Billing & Invoicing Not Supported
Compliance Management Not Supported
Contract Management Not Supported
Project Management Not Supported

Work Order

Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Preventive Maintenance Supported
Routing Supported
Scheduling Supported
Task Management Supported
Quotes / Estimates Not Supported
Recurring Appointments Not Supported