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Queue-it's virtual waiting room gives your team the power to manage load and protect your critical infrastructure—without over-scaling or re-architecting your stack.

About Queue-it

Queue-it is the leading provider of Virtual Waiting Rooms and Traffic Management solutions, empowering 1,000+ organizations globally to deliver peak-demand events by controlling load and protecting critical infrastructure—without over-scaling or re-architecting their stack.
Supporting 36 billion visitors annually across websites and mobile apps, Queue-it helps governments, retailers, and ticketing companies deliver reliable, fair, and transparent online experiences when traffic surges. Teams get flexible, granular control over traffic flow to protect an entire site or app, specific landing pages, or key bottlenecks like login, “add to cart,” checkout, payment gateways, and API calls.
Key features include Bot Detection and Mitigation, detailed traffic analytics, and fully branded virtual waiting rooms designed for both scheduled events and 24/7 protection—plus exclusive access mechanisms and wait-experience features that keep visitors informed and engaged.
Founded in 2010, Queue-it h

Pricing

Pricing Details:
Pricing is determined based on the volume of traffic passing through Queue-it’s platform and the frequency of system use. Key metrics that are helpful in preparing a pricing estimate are: the number of website visitors during traffic peaks, the number of waiting rooms you plan to run annually, and the features you implement. A Queue-it subscription does not require long-term commitment.
Free Trial:
Free Trial available.

Integrations

API:
Yes, Queue-it offers API access

Ratings/Reviews - 8 User Reviews

Overall 4.9 / 5
ease 4.6 / 5
features 4.6 / 5
design 4.8 / 5
support 5.0 / 5

Company Information

Queue-it ApS
Founded: 2010
Denmark
queue-it.com

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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
On-Premises
Training
Documentation
Live Online
Webinars
Videos
Support
Phone Support
24/7 Live Support
Online

Queue-it Frequently Asked Questions

Q: What kinds of users and organization types does Queue-it work with?
Queue-it works with these users and organization types: Mid Size Business, Small Business, Enterprise, and Government.
Q: What languages does Queue-it support in their product?
Queue-it supports these languages: Arabic, Bulgarian, Catalan, Chinese (Mandarin), Chinese (Simplified), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Georgian, German, Greek, Hebrew, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish , Turkish, Ukrainian, Vietnamese, Welsh, Cantonese.
Q: What kind of support options does Queue-it offer?
Queue-it offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does Queue-it integrate with?
Queue-it integrates with: Amazon CloudFront, Android, Apache Cordova, Apple iOS, AspDotNetStorefront, Cloudflare Workers, F5 BIG-IP, Akamai, Fastly, Java, JavaScript, Lua, Magento, Node.js, PHP, Python, React, Ruby on Rails, and Salesforce Agentforce Commerce.
Q: Does Queue-it have an API?
Yes, Queue-it has an API.
Q: Does Queue-it have a mobile app?
Yes, Queue-it has a mobile app for Android, iPhone, and iPad.
Q: What type of training does Queue-it provide?
Queue-it provides training in the form of documentation, live online, webinars, and videos.
Q: Does Queue-it offer a free trial?
Yes, Queue-it offers a free trial.
Q: What pricing for support is available for Queue-it?
Queue-it offers support included with purchase.
Q: What pricing for training is available for Queue-it?
Queue-it offers training included with purchase.

Queue-it Product Features

Customer Experience

Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Action Management Not Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Load Balancing

Authentication Supported
Content Routing Supported
Automatic Configuration Not Supported
Content Caching Not Supported
Data Compression Not Supported
Health Monitoring Not Supported
Predefined Protocols Not Supported
Redundancy Checking Not Supported
Reverse Proxy Not Supported
SSL Offload Not Supported
Schedulers Not Supported

Queue-it Verified User Reviews

Write a Review
  • A Queue-it User
    Lead Software Developer
    Used the software for: 2+ Years
    Frequency of Use: Weekly
    User Role: Deployment
    Company Size: 100 - 499
    Design 5 out of 5 stars
    Ease 4 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 9 out of 10

    "An excellent online queueing system"

    5 out of 5 stars Posted 2026-06-08

    Pros: - easy to set up
    - helpful onboarding documentation
    - very configurable
    - offers bot protection
    - offers lottery-style entry or first-come-first-served

    Cons: - admin interface is a bit dated
    - some documentation could be clearer, when dealing with more complex installations

    Overall: QueueIt is an excellent queueing system that allows websites to handle large traffic spikes using online waiting rooms. It is very configurable and offers handy tools like bot protection.

    Read More...
  • Mikkel D.
    Commercial & Strategic Partner Director
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 100 - 499
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Excellent and user friendly software for us and our clients!"

    5 out of 5 stars Posted 2023-02-28

    Pros: Easy, simple and seamless, become a part of our and our client's solutions. We have saved money by implementing Queue-it and have always been happy with the support and professionalism throughout the whole organisation!

    Cons: I struggle to come up with something not to like about Queue-it. Been so satisfied with the account management, support and software. Always there when you need help and the software is nothing else than fantastic.

    Overall: We and our clients have been more than happy with the implementation, use and support from Queue-it! We have been using it for more than 1 year now and it saved us so much time developing custom solutions. Even I as a non-developer have no issues using it on a daily basis!

    Read More...
  • Riyaz Y.
    Consultant
    Used the software for: 6-12 Months
    Frequency of Use: Yearly
    User Role: Administrator, Deployment
    Company Size: 1 - 25
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 3 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Customer feedback says it all! Awesome."

    5 out of 5 stars Posted 2022-12-20

    Pros: We had major issues last 3 years but this time all went smooth simply because we had Queue-it in place. Everyone got served fairly. We didn't look anywhere else for another product as this served our purpose well.

    Cons: None. We didn't know our application & server capacity as it is setup on a new infrastructure. So we had to continuously increase the outflow to reduce the wait time in the queue! Customers were happy to see the wait time go down fast!

    Overall: Angry customers, bad review on social media platforms & number of server crashes due to high demand. We deployed Queue-it first time & it worked perfectly. We will use it again.

    Read More...
  • George K.
    Tate
    Used the software for: 1-2 Years
    Frequency of Use: Yearly
    User Role: Administrator
    Company Size: 1,000 - 4,999
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 4 out of 5 stars
    Pricing 4 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Great product to use for any busy online on-sale"

    5 out of 5 stars Posted 2022-10-28

    Pros: Queue-it is easy to use and guarantees that a busy on-sale or spike in traffic won't cause any problems.

    The dashboards are easy to read and share with colleagues.

    Cons: I've really struggled to come up with something I dislike about queue-it. Everyone from the company is very friendly and professional. Their support is next to none and have helped us with a few bespoke requests very quickly.

    Overall: Queue-it stops our back-end systems from falling over from high demand when we release our most sought after tickets. Behind the website sits a ticketing system that can only process so much at once. If we suddenly get 100,000 visitors in matter of hours, queue-it helps us deal with the demand while providing a great customer experience.

    Read More...
  • A Queue-it User
    Project Manager
    Used the software for: 2+ Years
    Frequency of Use: Yearly
    User Role: Administrator
    Company Size: 26 - 99
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 4 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Excellent Product, Excellent Team"

    5 out of 5 stars Posted 2022-10-21

    Pros: Very easy and quick product to get setup and working and it does what it says on the tin. The Queue-it team are alway quick to response if you have any questions.

    Cons: Can't think of any, the software just works and the team are always there to help.

    Overall: Great solution that helps our customers manage the demand on their website at busy periods and give us great insight into what is happening in the queue at the same time.

    Read More...
  • A Queue-it User
    Senior Manager Database Operations
    Used the software for: 2+ Years
    Frequency of Use: Yearly
    User Role: User, Administrator
    Company Size: 26 - 99
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 4 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Very Professional Service"

    5 out of 5 stars Posted 2022-09-20

    Pros: Very attentive and always following up. Queue-It team always respond to emails and support tickets promptly and go above and beyond to help.

    Cons: There is never a time when you speak to them that they make you feel like you are asking a dumb question. They are always willing to help.

    Overall: Queue-It are a great service with exceptional support team and would strongly recommend as a good resource to help with large on sale periods on websites.

    Read More...
  • A Queue-it User
    CRM Systems Manager
    Used the software for: 2+ Years
    Frequency of Use: Monthly
    User Role: Administrator, Deployment
    Company Size: 100 - 499
    Design 4 out of 5 stars
    Ease 3 out of 5 stars
    Features 4 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 9 out of 10

    "Great Service!"

    4 out of 5 stars Edited 2022-06-22

    Pros: Support is absolutely wonderful - will sit with you through setup and on sales and is great at setting up custom looks. Price is pretty good too.

    Cons: The actual ease of using the platform is a little cumbersome, especially surrounding the safety net feature. Documentation could be better.

    Overall: Overall, Queue-it is a great product and has fantastic support who are there to help you at any moment.

    Read More...
  • Jose M.
    IT & Strategic consultant
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User, Administrator, Deployment
    Company Size: 100 - 499
    Design 4 out of 5 stars
    Ease 5 out of 5 stars
    Features 4 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 9 out of 10

    "Keep it simple, use queue-it"

    5 out of 5 stars Posted 2022-05-31

    Pros: Easy and fast integration, with few changes and an induction you can get waiting rooms to control the flow of your website.

    Cons: The control panel can improve its appearance but it is not really a problem.

    Overall: When you need to control the flow of visitors to your web page, queue-it is a solution that allows you to give it a secure and efficient layer to do so without major costs, recommended.

    Read More...
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