4.6 out of 5 stars
(1608 Ratings)
ISL Online is remote desktop and remote support software for IT teams, help desks, managed service providers (MSPs), and enterprises that need secure attended remote support and unattended remote access across distributed environments. It enables technicians to securely access, view, control, troubleshoot, and manage Windows, macOS, Linux, iOS, and Android devices from any location, with or without an end user present.
IT teams use ISL Online for remote troubleshooting, help desk support, remote IT management, device access, file transfer, multi-monitor navigation, chat and audio/video communication, session recording and handoff, remote command execution, and persistent unattended access through ISL AlwaysOn. The unattended access agent supports mass deployment and device grouping. ISL Online also supports RDP and SSH tunneling without requiring VPN access or firewall changes, simplifying connectivity across multiple networks and locations.
ISL Online offers flexible deployment options for different security, infrastructure, and data residency requirements. Organizations can use cloud remote access (SaaS), self-hosted remote desktop software for on-premises and air-gapped environments, or Managed Private Cloud for dedicated single-tenant deployment and greater data control. Premium Cloud, Self-Hosted, and Managed Private Cloud support unlimited licensed users and managed devices. Mobile apps are included at no additional cost with both Cloud and Server licenses.
Security features include AES 256-bit end-to-end encryption with RSA 2048/4096-bit key exchange, two-factor authentication (2FA), single sign-on (SSO), session recording, detailed audit logs, role-based access controls, IP and MAC address restrictions, and blackout mode for sensitive environments. ISL Online is ISO/IEC 27001:2022 certified and supports GDPR compliance requirements.
The platform integrates with ITSM, RMM, PSA, and endpoint management tools including ServiceNow, Freshdesk, Freshservice, Microsoft Intune, Barracuda RMM, Heimdal, Autotask PSA, HaloITSM, SuperOps, PDQ Connect, and Bitrix24. A full API is available for custom workflows and integrations.
ISL Online provides scalable remote support, secure remote access, centralized remote management, cross-platform remote control, and flexible deployment without complex network configuration. A free trial is available without a credit card, and the software supports 20 languages.
Learn more about ISL Light Remote Desktop
4.7 out of 5 stars
(707 Ratings)
Insightful is a work data platform that delivers intelligence about how work actually happens, so companies can improve operations and drive efficiency. Its desktop app records which apps, sites and AI tools people use and what they do in them, without capturing messages, documents or keystrokes. That data feeds three products, all in the same app: Workforce Analytics, People Intelligence and Process Intelligence.
1. Workforce Analytics shows where people, teams and organizations spend their time, and how to make the best use of it.
- Know who is at full capacity and who has room before the next hire
- Spot a dip in productive time or utilization as it happens
- Record hours automatically, with an audit trail for billing and payroll
- Find paid tools and AI licenses nobody uses before they renew
- Compare office, remote and hybrid days to set hybrid policy
2. People Intelligence shows how people work and suggests opportunities to improve their output.
- AI Maturity: where AI moves your goals, and where to use it next
- Team Efficiency: how much of each team's week goes to its core work
- Workload Balance: who has room, who is carrying too much, and how to reorganize
- Work Patterns: how the workday is spent, and how to improve focus
- Key Person Risk: whose work the company depends on, and how to reduce that dependency
3. Process Intelligence shows how work flows across your company and where to improve or automate processes.
- Map Workflows: every process as it runs, with its steps, tools and time
- Prioritize Transformation: which processes to transform first
- High-Value Automations: where automation brings the most value
- Cost-Effective AI Spend: where AI pays back in each process
- Prove ROI: the value of each process change over time
There is nothing to set up first: no task lists, process maps, surveys or workshops. Workforce Analytics reports fill in on day one, and People Intelligence shows its first opportunities within two weeks.
Insightful holds a SOC 2 Type II report, audited annually. Data is encrypted with TLS 1.3 in transit and AES-256 at rest, and can be hosted in the EU, the US, Saudi Arabia or a private cloud. It connects with more than 50 project management, HR, directory and BI tools, and is used by more than 5,000 organizations and 210,000 people, most commonly desk-based teams in BPO and contact centers, IT services, insurance, financial services, healthcare administration and professional services.
Learn more about Insightful
4.4 out of 5 stars
(4055 Ratings)
Hubstaff is a time tracking software that helps teams log hours, monitor productivity, and automate payments — whether remote, hybrid, in-office, or field-based.
Available on desktop, web, and mobile, Hubstaff enables employees to track time against specific tasks and projects from anywhere. Managers get built-in visibility through app and URL usage data, activity rates, and optional screenshots — all configurable by user role.
Designed for global, growing and distributed teams, Hubstaff includes built-in productivity monitoring and workforce analytics to help businesses analyze how time is spent, identify inefficiencies, and improve performance — without micromanagement.
Learn more about Hubstaff