Audience
Insurance, Retail, Financial Services & Healthcare
About SPLICE Dialog Suite
Through the utilization of automated call, text, email, and voice first SPLICE Software support businesses in creating engaging and effective communication programs that integrate seamlessly with any pre-existing workflows. SPLICE’s patented Dialog Suite™ manages all your customer opt-ins to ensures that all your communications are legally compliant. From marketing messages and surveys to payment processing and reminders, SPLICE’s automated communications can add efficiency to any use case and can be applied to both inbound and outbound messaging. And with award-winning analytics tools, you can see for yourself the difference quality communication can make!
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Pricing
Pricing Details:
Annual contract based on monthly volume with initial setup cost based on number of use cases / workflows.
Company Information
SPLICE Software
Founded: 2006
Canada
www.splicesoftware.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
SPLICE Dialog Suite Frequently Asked Questions
Q: What kinds of users and organization types does SPLICE Dialog Suite work with?
SPLICE Dialog Suite works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does SPLICE Dialog Suite support in their product?
SPLICE Dialog Suite supports these languages: English, French, and Spanish.
Q: What kind of support options does SPLICE Dialog Suite offer?
SPLICE Dialog Suite offers support via phone support and 24/7 live support.
Q: What other applications or services does SPLICE Dialog Suite integrate with?
SPLICE Dialog Suite integrates with: Duck Creek Suite, EZLynx, Majesco, Salesforce, and Sapiens P&C.
Q: Does SPLICE Dialog Suite have an API?
Yes, SPLICE Dialog Suite has an API.
Q: What type of training does SPLICE Dialog Suite provide?
SPLICE Dialog Suite provides training in the form of documentation, live online, webinars, and in person.
Q: What pricing for support is available for SPLICE Dialog Suite?
SPLICE Dialog Suite offers support included with purchase.
Q: What pricing for training is available for SPLICE Dialog Suite?
SPLICE Dialog Suite offers training included with purchase.
SPLICE Dialog Suite Product Features
Call Center
Blended Call Center
Supported
Call Logging
Supported
Call Scripting
Supported
Campaign Management
Supported
Escalation Management
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Outbound Call Center
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Call Recording
Not Supported
Database
Not Supported
Manual Dialer
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Consent Management Platforms
Additional Users / Permissions
Supported
Automatic Cookie-Blocking
Supported
CCPA Compliance
Supported
Cookie Crawling
Supported
Design/Branding Customization
Supported
GDPR Compliance
Supported
IAB Compliance
Supported
Reporting / Analytics
Supported
Responsive Design
Supported
CMS Integration
Not Supported
Fingerprinting
Not Supported
Subdomains Compatibility
Not Supported
Tag Manager Integration
Not Supported
Whitelabel Solution
Not Supported
Customer Communications Management
Batch Communications
Supported
Chat / Messaging
Supported
Content Management
Supported
Email Distribution
Supported
Interactive Content
Supported
Multi-Channel Communications
Supported
On-Demand Communications
Supported
Personalization
Supported
Template Management
Supported
Print Management
Not Supported
Video Content
Not Supported
IVR
Call Center
Supported
Survey Management
Supported
Text to Speech
Supported
Voice Customization
Supported
Voice Mail
Supported
Call Logging
Not Supported
Call Recording
Not Supported
Call Routing
Not Supported
Multiple Scripts
Not Supported
Phone Key Input
Not Supported
SMS Marketing
2-Way Messaging
Supported
Contact Management
Supported
MMS
Supported
Mass Texting
Supported
Message Personalization
Supported
Reporting/Analytics
Supported
Scheduled Messaging
Supported
Shortcodes
Supported
Text-to-Win
Supported
Artificial Intelligence
Not Supported
Mobile Coupons
Not Supported
Mobile Keywords
Not Supported
Polls / Voting
Not Supported
SMS Survey
Alerts / Notifications
Supported
Analytics / Reporting
Supported
Audience Targeting
Supported
Campaign Management
Supported
Contact Management
Supported
Customizable Templates
Supported
Keyword Tracking
Supported
MMS
Supported
Mass Texting
Supported
Message Personalization
Supported
Scheduled Messaging
Supported
Survey Builder
Supported
Template Management
Supported
Survey
Custom Survey URLs
Supported
Data Analysis Tools
Supported
Email Marketing
Supported
Mobile Survey
Supported
Offline Response Collection
Supported
Question Library
Supported
Supports Audio / Images / Video
Supported
Paper Survey
Not Supported
Question Branching
Not Supported
Site Intercept Survey
Not Supported
Skip Logic
Not Supported
Telephony
Contact Management
Supported
IVR / Voice Recognition
Supported
Inbound Reporting
Supported
Voice & Data Integration
Supported
Auto-Dialer
Not Supported
Call Center Management
Not Supported
Call Monitoring
Not Supported
Outbound Reporting
Not Supported
Predictive Dialer
Not Supported
Telemarketing Management
Not Supported
VoIP
Not Supported
