Audience

Companies of all sizes that want to respond to customer messages from WhatsApp, Facebook Messenger, Viber, Telegram, and Apple Business Chat

About Sinch Engage

Sinch Engage is your all-in-one platform to leverage WhatsApp, Facebook Messenger, Instagram Direct Messaging, Apple Messages for Business, Telegram, Viber and Webchat easily and professionally for marketing, sales, and customer service. Rely on our official partnerships with all relevant messaging apps, a 100% privacy compliant platform and a large global team of experts available 24/7.​

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Pricing

Starting Price:
499€ per month
Free Trial:
Free Trial available.

Integrations

API:
Yes, Sinch Engage offers API access
See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 4.0 / 5
More Reviews for Sinch Engage Write a Review

Company Information

Sinch
Founded: 2015
Germany
engage.sinch.com

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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
Support
Phone Support

Sinch Engage Frequently Asked Questions

Q: What kinds of users and organization types does Sinch Engage work with?
Sinch Engage works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Sinch Engage support in their product?
Sinch Engage supports these languages: English, French, German, Italian, Portuguese, and Spanish.
Q: What kind of support options does Sinch Engage offer?
Sinch Engage offers support via phone support.
Q: What other applications or services does Sinch Engage integrate with?
Sinch Engage integrates with: Facebook Messenger, Facebook, Instagram, Rambox, Sinch, Telegram, Viber, and WhatsApp.
Q: Does Sinch Engage have an API?
Yes, Sinch Engage has an API.
Q: Does Sinch Engage have a mobile app?
Yes, Sinch Engage has a mobile app for iPad, Android, and iPhone.
Q: What type of training does Sinch Engage provide?
Sinch Engage provides training in the form of documentation, live online, and webinars.
Q: Does Sinch Engage offer a free trial?
Yes, Sinch Engage offers a free trial.
Q: How much does Sinch Engage cost?
Pricing for Sinch Engage starts at 499€ per month.

Sinch Engage Product Features

Chatbot

Call to Action Supported
Human Takeover Supported
Inline Media / Videos Supported
Natural Language Processing Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Context and Coherence Not Supported
Machine Learning Not Supported
Payment Integration Not Supported
Prediction Not Supported
Social Media Integration Not Supported

Conversational Marketing

Chatbot Supported
Human Handover Supported
Lead Qualification Supported
Multi-Channel Communication Supported
Appointment Scheduling Not Supported
Audience Segmentation Not Supported
Email Automation Not Supported
Group Messaging Not Supported
Lead Distribution Not Supported
Mobile Messaging Not Supported
Product Recommendations Not Supported
Video Chat Not Supported

Customer Communications Management

Chat / Messaging Supported
Email Distribution Supported
Interactive Content Supported
Multi-Channel Communications Supported
On-Demand Communications Supported
Personalization Supported
Template Management Supported
Video Content Supported
Batch Communications Not Supported
Content Management Not Supported
Print Management Not Supported

Customer Engagement

Analytics Supported
Churn Management Supported
Communication Management Supported
Feedback Collection Supported
Live Chat Supported
Video Content Supported
Community Management Not Supported
Content Syndication Not Supported
Gamification Not Supported

Customer Service

Alerts / Escalation Supported
Appointment Management Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Self Service Portal Supported
Surveys & Feedback Supported
Virtual Assistant Supported
Workflow Management Supported
Call Center Management Not Supported
Email Management Not Supported
Queue Management Not Supported
Social Media Integration Not Supported

Sinch Engage Verified User Reviews

Write a Review
  • Mat N.
    Head of Customer
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 4 out of 5 stars
    Pricing 4 out of 5 stars
    Support 4 out of 5 stars
    Probability You Would Recommend? 9 out of 10

    "Best tool 4 WhatsApp"

    5 out of 5 stars Posted 2020-08-06

    Pros: Chatbots inclusive!

    Focused on MessengerApps is TOP. Not only WhatsApp but Facebook Messenger, Apple, Viber, Telegram!

    Coordinate customer inquiries within your company and assign tickets to the right agents either using Drag & Drop or with the Autorouting function.

    Cons: Statistics not really enterprise level - need improvement.

    Overall: Best SaaS for Messenger - special WhatsApp! Customer Service, Notification and Marketing!

    Great and friendly Team, top support and quick development!

    Read More...
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