Audience
B2B SaaS mid-market companies with Customer Success teams of 1 to 15 people.
About Skalin
Skalin is the next-generation Customer Success Platform built for B2B SaaS mid-market teams — typically Customer Success teams of 1 to 15 people who find platforms like Gainsight too heavy and too costly, but want more than a spreadsheet or a repurposed CRM.
Skalin brings together all your customer data, makes sense of it with AI, and gives your team the clarity to protect revenue and grow accounts. The 360° Customer View replaces five scattered tabs with a single source of truth. The Smart Health Score, self-calibrated by AI, surfaces the early warning signs of churn. Skalin AI reads every touchpoint, answers questions about any account instantly, and prepares your meetings in seconds. Automated Playbooks trigger the right action from account signals, and the Client Portal keeps teams and customers aligned.
Live in under a month, setup included, no dedicated admin. Rated 4.9/5 on G2 and Capterra. Transparent public pricing from €569/month.
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Pricing
Starting Price:
569€/month
Pricing Details:
Skalin offers transparent, public pricing — a rarity in a category dominated by quote-only vendors.
The Scale plan starts at €569/month (billed annually) and includes the full platform: the AI-powered Smart Health Score, automated Playbooks, the 360° Customer View, Skalin AI, analytics, and the complete API. It comes with 5 CSM seats, unlimited read-only licenses, and onboarding included — with a dedicated CSM to get your team live in under a month, no setup fees.
Additional CSM seats and optional add-ons — such as the Client Portal, expansion pipeline, and team tracking — are available for larger or more mature CS organizations.
Skalin does not offer a free version or a free trial.
The Scale plan starts at €569/month (billed annually) and includes the full platform: the AI-powered Smart Health Score, automated Playbooks, the 360° Customer View, Skalin AI, analytics, and the complete API. It comes with 5 CSM seats, unlimited read-only licenses, and onboarding included — with a dedicated CSM to get your team live in under a month, no setup fees.
Additional CSM seats and optional add-ons — such as the Client Portal, expansion pipeline, and team tracking — are available for larger or more mature CS organizations.
Skalin does not offer a free version or a free trial.
Company Information
Skalin
France
www.skalin.io
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Webinars
In Person
Videos
Support
Phone Support
Online
Skalin Frequently Asked Questions
Q: What kinds of users and organization types does Skalin work with?
Skalin works with these users and organization types: Mid Size Business.
Q: What languages does Skalin support in their product?
Skalin supports these languages: English and French.
Q: What kind of support options does Skalin offer?
Skalin offers support via phone support and online.
Q: What other applications or services does Skalin integrate with?
Skalin integrates with: Chargebee, Gmail, HubSpot CRM, HubSpot Customer Platform, Intercom, Jira Service Management, Microsoft Outlook, Mixpanel, Pendo, Pipedrive, Salesforce, Segment, Sellsy, Slack, Stripe, Zapier, and Zendesk.
Q: Does Skalin have an API?
Yes, Skalin has an API.
Q: What type of training does Skalin provide?
Skalin provides training in the form of documentation, webinars, in person, and videos.
Q: How much does Skalin cost?
Pricing for Skalin starts at 569€/month.
Q: What pricing for support is available for Skalin?
Skalin offers support included with purchase.
Q: What pricing for training is available for Skalin?
Skalin offers training included with purchase.
Skalin Product Features
Customer Success
Account Alerts
Supported
Account Management
Supported
Customer Engagement
Supported
Customer Lifecycle Management
Supported
Health Score
Supported
Onboarding
Supported
Revenue Management
Supported
Usage Tracking / Analytics
Supported
Communication Management
Not Supported
Win / Loss Analysis
Not Supported
