Audience

Splashtop Remote Support is designed for IT teams, managed service providers, help desks, enterprises, remote workers, educational institutions, healthcare organizations, and businesses that need secure remote access, endpoint management, and scalable IT support solutions

About Splashtop Remote Support

Splashtop Remote Support is a remote support and endpoint management solution designed to help IT teams securely access, troubleshoot, and manage computers and mobile devices from anywhere. The platform provides attended and unattended remote access for Windows, Mac, Linux, iOS, and Android devices through fast and reliable remote desktop connections. Splashtop includes features such as session code-based support, remote control, chat, voice calls, session reboot and reconnect, admin privilege elevation, and multi-technician collaboration for efficient troubleshooting workflows. The platform also offers autonomous endpoint management capabilities including real-time patch management, device monitoring, software deployment, vulnerability insights, and centralized endpoint visibility. Splashtop integrates with popular PSA ticketing and ITSM tools such as Zendesk, Jira, Freshservice, Microsoft Teams, and Freshdesk to streamline IT support operations.

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Pricing

Starting Price:
$40/month for 25 computers
Pricing Details:
Splashtop Remote Support Premium starts at $40/month for 25 computers with unlimited technicians and secondary remote access users. Additional plans available up to 5,000+ computers as low as $0.10 per computer per month. Most plans billed annually. NEW option to pay monthly.
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 4 User Reviews

Overall 4.8 / 5
ease 4.5 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews for Splashtop Remote Support Write a Review

Company Information

Splashtop
Founded: 2006
United States
www.splashtop.com/products/remote-support

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Windows
Mac
Linux
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online

Splashtop Remote Support Frequently Asked Questions

Q: What kinds of users and organization types does Splashtop Remote Support work with?
Splashtop Remote Support works with these users and organization types: Mid Size Business, Small Business, Enterprise, Nonprofit, Government, and Startup.
Q: What languages does Splashtop Remote Support support in their product?
Splashtop Remote Support supports these languages: English, French, German, Italian, Japanese, Portuguese, and Spanish.
Q: What kind of support options does Splashtop Remote Support offer?
Splashtop Remote Support offers support via phone support and online.
Q: What other applications or services does Splashtop Remote Support integrate with?
Splashtop Remote Support integrates with: Acronis Cyber Protect, Active Directory, Addigy, Atera, Autotask PSA, Datto SIRIS, Freshdesk, Freshservice, IBM MaaS360, Jira, Microsoft Teams, Naverisk RMM & PSA, NinjaOne, ServiceNow, Spiceworks Network Monitor, Splashtop Autonomous Endpoint Management, Syncro, and Zendesk.
Q: Does Splashtop Remote Support have a mobile app?
Yes, Splashtop Remote Support has a mobile app for Android, iPhone, and iPad.
Q: What type of training does Splashtop Remote Support provide?
Splashtop Remote Support provides training in the form of documentation, live online, and webinars.
Q: Does Splashtop Remote Support offer a free trial?
Yes, Splashtop Remote Support offers a free trial.
Q: How much does Splashtop Remote Support cost?
Pricing for Splashtop Remote Support starts at $40/month for 25 computers.
Q: What pricing for support is available for Splashtop Remote Support?
Splashtop Remote Support offers support included with purchase.

Splashtop Remote Support Product Features

Endpoint Protection

Activity Log Supported
Antivirus Supported
Application Security Supported
Device Management Supported
Web Threat Management Supported
Behavioral Analytics Not Supported
Encryption Not Supported
Signature Matching Not Supported
Whitelisting / Blacklisting Not Supported

MSP

Patch Management Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Supported
Backup Management Not Supported
Billing & Invoicing Not Supported
CRM Not Supported
Dashboard Not Supported
Help Desk Not Supported
Issue Management Not Supported
Live Chat Not Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported

RMM

Deployment Management Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Supported
Real-time Alerts Supported
Network Monitoring Not Supported
Patch Management Not Supported
Remediation Management Not Supported

Remote Support

Diagnostic Tools Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Not Supported

Splashtop Remote Support Verified User Reviews

Write a Review
  • Aaron H.
    CEO
    Used the software for: Less than 6 months
    Frequency of Use: Monthly
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design 5 out of 5 stars
    Ease 3 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 8 out of 10

    "Could be easier to set up, but is fantastic otherwise"

    4 out of 5 stars Posted 2022-11-08

    Pros: I do like what it is meant to do. The software is absolutely solid, and once you get it up and running, it's great.

    Cons: I had difficulty getting installed on my devices.

    Overall: I like what the product does, and once you get it set up on the client's device it's all smooth sailing.

    Read More...
  • A Splashtop Remote Support User
    Student
    Used the software for: 2+ Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1,000 - 4,999
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Great integration with RMM providers "

    5 out of 5 stars Posted 2020-06-24

    Pros: Integrates perfectly with Ninga RMM.
    Low latency high quality video streaming for remote support.
    Affordable pricing.

    Cons: Development team is sometimes hard to get ahold of.

    Overall: Good software at a good price but could use a little more human interaction for remote support. Overall pretty good.

    Read More...
  • A Splashtop Remote Support User
    Senior Engineer, Customer Experience
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: Administrator, Deployment
    Company Size: 1 - 25
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 4 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Streamlined and Pretty"

    5 out of 5 stars Posted 2020-06-20

    Pros: Splashtop Remote Support is a fantastic remote support tool. It's fairly lightweight, all of the features work as intended, and the program is easy to operate. We selected Splashtop because of its pricing structure for unlimited technicians.

    Cons: The limitation of a single connection to the remote computer makes it troublesome for 1) a senior technician to assist a junior technician or 2) for a technician to assist a user who uses Splashtop to remote into a work computer.

    Note: If you have Splashtop SOS, you can workaround this limitation. But it is just that: a workaround.

    Overall: Splashtop offers a lot at its price point. For ease of support and expansion, I find its better than more expensive alternatives. There are some limitations for MSPs, but they're minor. The clean interface is the friendliest I've seen. I don't know what their support is like, because I've never had to contact them. The product works.

    Read More...
  • Mike M.
    IT Manager
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: Administrator, Deployment
    Company Size: 100 - 499
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 4 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "SplashTop is Wonderful"

    5 out of 5 stars Posted 2019-09-26

    Pros: I transitioned my company to SplashTop from GoToAssist and have never looked back. We pushed the agent out via PDQ Deploy and install package was easy to setup and deploy.

    Cons: Sometimes when displaying the remote computers multiple monitors in multiple windows (which is wonderful) I will close one of the extra monitor windows and that closes the entire session. Not a negative on the product per se, but something you need to get used to.

    Overall: SplashTop is a great product. It handles multiple monitors very well, even in different windows. I'm very happy I chose this product.

    Read More...
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