Audience

Customer Feedback Management solution that helps companies deliver a first-class customer experience by monitoring customer satisfaction in the moment of service

About SupporTrends

We use AI to understand and organize your customer feedback from support tickets, online reviews, call recordings, and even surveys, allowing you to see and understand your natural language data with unprecedented clarity. Your customers share mountains of qualitative feedback with you - via surveys, email, chat, phone calls, and more. They often discuss potential purchases, ask questions, or maybe even want to return a product. We use Machine Learning to understand what the natural language of Churn and Retention look like. Quickly identify the features, products, and feedback that correlate most highly with Customer Retention and Churn.

Pricing

Starting Price:
$249 per month

Integrations

Ratings/Reviews

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Company Information

SupporTrends
supportrends.com

Videos and Screen Captures

SupporTrends Screenshot 1
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Product Details

Platforms Supported
Cloud
Support
Phone Support
Online

SupporTrends Frequently Asked Questions

Q: What kinds of users and organization types does SupporTrends work with?
SupporTrends works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does SupporTrends support in their product?
SupporTrends supports these languages: English.
Q: What kind of support options does SupporTrends offer?
SupporTrends offers support via phone support and online.
Q: What other applications or services does SupporTrends integrate with?
SupporTrends integrates with: Aircall, Asana, Delighted, Intercom, Jira, Kustomer, Salesforce, X (Twitter), and Zendesk.
Q: How much does SupporTrends cost?
Pricing for SupporTrends starts at $249 per month.

SupporTrends Product Features

Customer Feedback

Surveys Not Supported
Behavior Analytics Not Supported
Website Feedback Not Supported
Net Promoter Score (NPS) Not Supported
Bug Reports Not Supported
Screenshot / Screen Capture Not Supported
Visual Feedback Tools Not Supported
Live Chat Not Supported
Alerts / Notifications Not Supported
Video Feedback Not Supported
Community Feedback Tools Not Supported
Voice of the Customer (VoC) Not Supported
User Testing Tools Not Supported
Negative Feedback Management Not Supported

SupporTrends Additional Categories