Audience

Companies interested in a hyperautomation platform that works with any existing ITSM tool to uncover and act on insights in real time

About Swish.ai

The first hyperautomation platform that works with any existing ITSM tool to uncover and act on insights in real time, accelerating ticket resolution time and reducing costs. Swish.ai hyperautomation platform mines, automates, and predicts the best course of action, and then routes to the best-matched agent. The Swish.ai platform evaluates your historical ITSM ticket data to create and inform dynamic AI models that capture insights about your unique environment, even as it evolves. Swish.ai’s patented solution goes beyond NLP to understand your company lingo. It improves the understanding of each underlying ticket issue and identifies the next best action accurately on the spot. Once tickets have been accurately classified, the platform evaluates additional real-time variables before assigning them to the best-matched agents. We also provide reference resources to ensure they have everything needed to resolve the ticket without re-routing or pausing it.

Other Popular Alternatives & Related Software
SysAid
SysAid
4.7 out of 5 stars (106 Ratings)
Most AI tools tell IT what to do. SysAid's AI does it. SysAid pairs world-class ITSM with agentic AI built to act from day one, resolving incidents, fulfilling requests, triggering workflows, and deploying changes without anyone touching them. It's not a chatbot. It's the only platform built to run agentic AI on ITSM guardrails your team sets, with every action logged and every rule visible. No black box, no code required, no developers needed. Incident management, request fulfillment, change management, problem management, CMDB, SLAs, and knowledge management all run in one platform, live in weeks, not months. Your team stops drowning in repeat requests and starts driving the projects that actually move the business forward. End users get instant answers in natural language, without waiting on a ticket. And when results happen, you have the visibility to prove it to leadership.
Learn more about SysAid
Zoho Desk
Zoho Desk
4.9 out of 5 stars (17 Ratings)
Instant responses for instant happiness. Respond to your customers the minute they reach out to you with Zoho Desk's embeddable chat widget. Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and help them find answers faster. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. This lets agents save all the context of the chat conversation, with no time lost. Leave your chat tickets to the trusted experts in your team. With Zoho Desk, you can assign tickets from various channels to specific agents or teams. This way, your agents can work more efficiently, and customer interactions are in safe hands.
Learn more about Zoho Desk
UiPath
UiPath
4.6 out of 5 stars (9 Ratings)
Become a fully automated enterprise™ with the UiPath Platform. A fully automated enterprise is a digitally transformed enterprise. Create business resilience, speed, and agility, and unburden people from mundane work with the automation platform that has it all. Use the data from your business applications (like ERP and CRM) to give you a detailed understanding of complex business processes. You’ll know what to automate and how to do it best—and be able to prove impact, too. UiPath is an innovative Robotic Process Automation (RPA) and process mining enterprise platform that empowers organizations to efficiently automate business processes, helping companies become digital businesses faster and gain a valuable advantage on their path to AI. Scalable, extensible, and sustainable, UiPath lets users design their own workflows visually--no scripting or coding required. The platform also features full auditing capabilities, advanced analytical reporting, and customizable dashboards.
Learn more about UiPath
Intercom
Intercom
4.7 out of 5 stars (9 Ratings)
Intercom is an AI-first customer service platform that enables businesses to deliver personalized and efficient customer support across multiple channels. Founded in 2011, the company offers a comprehensive suite of tools, including the Fin AI Agent, which provides instant, accurate answers to customer inquiries 24/7. Intercom's platform also features AI Copilot, assisting support agents with real-time solutions, and AI Analyst, offering insights and recommendations for support leaders. Trusted by over 25,000 global organizations, including Atlassian, Amazon, and Microsoft, Intercom facilitates over 500 million messages per month, enhancing customer interactions and support efficiency. Headquartered in San Francisco, with offices in Chicago, Dublin, Sydney, and London, Intercom continues to innovate in the customer service industry.
Learn more about Intercom

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 2.0 / 5
More Reviews for Swish.ai Write a Review

Company Information

Swish.ai
Founded: 2017
Israel
swish.ai/

Videos and Screen Captures

Swish.ai Screenshot 1
Swish.ai Screenshot 1
Other Useful Business Software
Custom VMs From 1 to 96 vCPUs With 99.95% Uptime Icon
Custom VMs From 1 to 96 vCPUs With 99.95% Uptime

General-purpose, compute-optimized, or GPU/TPU-accelerated. Built to your exact specs.

Live migration and automatic failover keep workloads online through maintenance. One free e2-micro VM every month.
Start Free

Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
Online

Swish.ai Frequently Asked Questions

Q: What kinds of users and organization types does Swish.ai work with?
Swish.ai works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Swish.ai support in their product?
Swish.ai supports these languages: English.
Q: What kind of support options does Swish.ai offer?
Swish.ai offers support via phone support and online.
Q: What other applications or services does Swish.ai integrate with?
Swish.ai integrates with: Azure DevOps Server, CA Flowdock, Datadog, GitHub, BMC Helix Digital Workplace, Jira, Salesforce, ServiceNow, Skilling, and Splunk Cloud Platform.
Q: What type of training does Swish.ai provide?
Swish.ai provides training in the form of documentation and live online.

Swish.ai Product Features

ITSM

Change Management Not Supported
Problem Management Not Supported
Self Service Portal Not Supported
Configuration Management Not Supported
Dashboard Not Supported
Incident Management Not Supported
Availability Management Not Supported
Contract/License Management Not Supported
Release & Deployment Management Not Supported
Asset Tracking Not Supported
Project Management Not Supported

Swish.ai Verified User Reviews

Write a Review
  • A Swish.ai User
    CEO
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User, Deployment
    Company Size: 1 - 25
    Design 1 out of 5 stars
    Ease 1 out of 5 stars
    Features 1 out of 5 stars
    Pricing 1 out of 5 stars
    Support 2 out of 5 stars
    Probability You Would Recommend? 1 out of 10

    "Swish.AI Creates No Value in the ITSM Space"

    1 out of 5 stars Posted 2025-06-25

    Pros: There is really nothing I like about the Swish AI product. It is redundant, and is completely unnecessary given that there are many ITSM platforms that already have native AI capabilities.

    Cons: Swish is a standalone AI tool that requires integration with other ITSM systems. However, there is no product/market fit for Swish because all of the top ITSM tools already have native AI capabilities. I would characterize Swish as a product in search of a market. It has no use case that I'm aware of. The Swish integrations I witnessed were problematic, to say the least. They were complex, time consuming, costly, and did not achieve their objectives.

    Overall: I would not recommend Swish to anyone who wants AI capabilities in their ITSM tool. You are far better off adopting an ITSM tool that already has built-in AI capabilities.

    Read More...
  • Previous
  • You're on page 1
  • Next