Textmagic

Pros: It works seamlessly providing the record of activities we need.

Cons: Have had no issues so can't give any bad points

Overall: It has proven to be a great product to suit our needs, as its easy to use and provides the records required.

Pros: It has worked with ease from day 1. No wrestling with crap instructions or poor interface or bombarded with adverts and up sells. I use it twice a month and never had one issue with it. IMO it didn't need the face lift and I still use Classic view.

Cons: Nothing as it does everything I need with ease.

Overall: Great software does what it says on the tin & no more.

Pros: Very intuitive interface for my team to learn.
Simple functionality.
Able to login to subaccounts so that we are all sending SMS from one number.
Chat view is highly useful for ongoing dialogue with customers.

Cons: Hard to scale with if you are trying to have only one inbound/outbound number, as there is no ability to assign conversations to different people or assign statuses, like in most contact centre softwares. There is meant to be a feature called Shared Inbox coming out but I'm unable to get my hands on it even when I enquire.

Overall: Overall, highly recommend for small enterprises! Easy to use, reliable, support gets back to you quickly and pricing is competitive. If you are a larger organisation, then this software will be challenging to scale with until they come up with more enterprise-level solutions.

Pros: It's so easy to use for all of the team whether they are office based at a PC or out on appointments using the app. It does exactly what we need it to do - keeps everyone in the loop.

Cons: None that I can think of. We are very happy with Textmagic.

Overall: All good. We haven't needed to use the support was the system is so user friendly. We are very happy with Textmagic.

Pros: Textmagic gets us in contact with our clients faster than perhaps email. You can send a group of contacts the same message all at once.

Cons: The cons I recon is the direct debits being taken to top up the account when there is still a balance on the account.

Overall: The overall experience with Textmagic is a very positive one. We would definitely recommend it to others.

Pros: Very easy to learn and use. New staff picked it up quickly.
Ability to hold conversation or send a no reply SMS. Was good to have both options.

Cons: Pricing structure.
We used to be able to send an SMS under our dedicated number or via a shared number. The pricing structure changed and we then had to purchase individual numbers for each account which was no longer cost effective. We have now switched providers.

Overall: Initially a very positive experience and would recommend to others. Now that the pricing structure has changed, no longer recommend. We are a not for profit business and unable to keep using this program.

Pros: Personalised name message field works well and get the attention of the recipient. Adding document links is great. I use the scheduling feature extensively for sending timely reminders. It's good to see analytics e.g. how many messages were received, monthly reports etc. Great value for money.

Cons: Short character length before adds as another message. Low cost doesn't create a big issue. Can't find where to change the sender ID when sending messages from the App. Nothing else of note detracts from the program.

Overall: Excellent. Love using the program. Web and App capabilities are good. Helps coordinate training and compliance requirements.

Pros: Overall functionality and design is good and easy to use. We have found it scalable and adaptive to our uses.

Cons: Pricing Pricing Pricing.
Aggressive payment scale often captures payments without consent.

Lack of complaint/STOP review process.
We have lost customers due to erroneous STOP/Cancellation messaging, only to have them come back to resubscribe. We would very much have liked to have had a chance to respond to cancellation requests to ensure that a user understood the process. There is an implication given that we are spamming users and that is neither true or applicable.

Overall: Fair/Good.

Currently an integral part of our offering though we would transfer the service to another provider if a favorable pricing structure could be found.

Pros: Quickly communicate to all staff at the same time.
Keeps a record of what you sent and to whom.
Payment set up so automatically adds credit.
Account information easy to find.
You can attach links to video messages.

Cons: Updating distribution lists from an Excel spreadsheet could be better explained but I work around it OK.

Overall: Amazing app. We use it in recruitment (telling candidates to check their email for interview details) as well as communicating with the staff on a regular basis. We have been able to record training notes and send the link to the relevant staff to watch and learn. During Covid it really helped us to keep in touch with our staff (150) who work at 5 different locations giving a consistent message and encouraging feedback.

Pros: Easy to use, quick and efficient. You can send a text to multiple people at once which really saves time!

Cons: None - never had any issues with text magic or their services.

Overall: As above, this is quick, efficient and easy to use. We have 800+ members that are a part of our company and we use TextMagic to make contact with them all.

Pros: TextMagic is no frills, that's what I like about it. Pay as you go (with a monthly fee for your line).

Cons: The website can sometimes be confusing. I used to recommend TextMagic to everyone, but feel unsure after they raised their prices. Sure, it is still overall very affordable, but as a fledgling business, every dollar counts for me. One of the reasons I initially chose TextMagic out of all their competitors is that I could receive incoming texts for free - that is no longer the case. Additionally, I can't figure out a way to talk to customer service without having to pay to talk to customer service, that's kind of disappointing.

Overall: Overall I have been happy with TextMagic and at this point switching would be a lot of effort, so I stay.

Pros: The platform is simple to navigate. It's straightforward uploading cell numbers, creating and list and go!

Cons: Honestly, there is nothing I can say should be improved.

Overall: Such an easy platform to use and very intuitive. I'm not a heavy user and only use the platform once in a while but I highly recommend it.

Pros: TextMagic is a vital component for multiple businesses of ours - the chat feature is great for managing conversations with our suppliers and customers.

Cons: Very little I don’t like in all honesty - occasional outage is annoying.

Overall: Very happy and use for multiple businesses - will continue to recommend to others and use daily for all companies.

Pros: This product is easy to use and also good value. I use Text Magic weekly and it saves me lots of time. The software is straightforward to set up.

Cons: There is nothing about the system that causes me problems.

Overall: Really great asset to our business. Enables me to contact lots of people all at the same time saving me loads of time and money.

Pros: Reliable and low cost for sending SMS.

Cons: Exorbitant price introduced for Sender ID. Cost went from zero to £10 a month.

Overall: Have been very happy with TextMagic for many years and would have accepted a reasonable price increase to reflect increased running costs. However, Sender ID jumping from zero to £10 a month does make us consider alternative solutions.

Pros: The product is easy to use and allows you to keep templates if you do multiple texts. Great way to reach people.

Cons: Recent price increase and foreign currency fees. I keep a balance but when I need to increase my balance, I have to pay foreign currency fees with the payment amount.

Overall: I enjoy using the product to reach out to people. Gives another source to reach out in an easier method.

Pros: Simple Interface, Easy to Use, Remembers Phone Numbers, Allows for Emojis, Shows Message History, and Includes Fair Rates.

Cons: There are no cons whatsoever. This service is just that good!

Overall: Our experience with TextMagic has been fantastic :)

I highly recommend it to any company seeking to contact their customers/subscribers quickly and efficiently.

Pros: Passes my email to SMS through Verizon cellular. I need reliable deliverability since these are alarms I'm being notified of.

Cons: I have no complaints for my use case. It just works.

Overall: I use this to relay email alerts to sms text on my Verizon phone. It can be difficult to pass filters and sender checks when using automated systems that relay from my mail server. I can count on my sms messages getting to me.

This is just my special use case but TextMagic is working for me and has for the last few years when I could no longer relay direct to my cellular sms.

Pros: That I can use a full size keyboard when creating messages. That SMS messages are instantly broadcast to my user community.

Cons: having to switch out of email when having a dialogue.

Overall: Excellent.

Pros: Easy to set up and administer.
Confirmation of receipt.
Never failed us.
Quick, competent tech support for the two calls I've made in over 2 years.

Cons: I'm 100% OK!

As a retired I.T. exec of 30 years this is (respectfully) what a "Quick and Dirty" looks like.

Simple - quick, RELIABLE, without worthless 'Bells and Whistles".

Overall: We have six medical offices in the Washington, DC area and use this for alerting our staff about weather delays/emergencies.

It...Just...Works!

One suggestion - please consider perhaps a 3 or 4 month term (at higher cost per month, of course) as many companies only need this for (as in our case) the most critical winter months.