• Paul P.
    Owner
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User, Administrator
    Company Size: 1 - 25
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Great software for cummicating with our customers"

    5 out of 5 stars Posted 2023-02-20

    Pros: Great software for sending messages to our guests post and pre stays.

    We use the software weekly and would recommend this product.

    Cons:

    Overall: Super software to allow effective communication with customers.

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  • Steve H.
    Ordained Minister & Consultant
    Used the software for: Less than 6 months
    Frequency of Use: Monthly
    User Role: Administrator, Deployment
    Company Size: 1 - 25
    Design 5 out of 5 stars
    Ease 4 out of 5 stars
    Features 4 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 7 out of 10

    "From a new user"

    4 out of 5 stars Posted 2023-01-02

    Pros: I am using this in a church environment. I retired as a computer engineer, but have been a Pastor before medical issues had me step down. I am now a member of a great church but lacking experience in technology, so I have stepped into the role of technology there.
    Of course, sending a message to many people at once is a wonderful help to get messages out. I am using TextMagic to get invites and messages out.
    I have only successfully used it once, but I believe it will be a great help with growing the church with new members and visitors.

    Cons: The first time I used it, the messages did not go out. I did not have everything set up correctly, but of course I did not know that.
    If TextMagic could come up with an abbreviated instruction set TEXT and VIDEO with a check list to make sure everything is set up. They may have one, but it is not obvious to get to. Maybe a button for first time users that says Quick Setup.

    Overall: I was happy on the second time I used it because I had help from Tech Support and everything worked great.
    I would recommend to new users, make sure you have all your contact information in the message and your website, every time.

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  • A TextMagic User
    Administrative Assistant
    Used the software for: 1-2 Years
    Frequency of Use: Monthly
    User Role: Deployment
    Company Size: 1 - 25
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 9 out of 10

    "Excellent Communication Tool"

    5 out of 5 stars Posted 2022-12-06

    Pros: We can reach out to shareholders in real time to share information which allows them to react accordingly.

    Cons: We would like to be able to block replies. The information we are sharing does not require a reply.

    Overall: It has been the best communication tool we have tried with shareholders getting more timely information.

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  • Lawrence D.
    Owner
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 1 - 25
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Perfect for me. "

    4 out of 5 stars Posted 2022-12-06

    Pros: As a small business, Photography, this is perfect. My business is seasonal and I like the idea of pay as you go. The interface is easy to navigate. I can use my original existing business phone number so people can use the same number for voice and text. The mobile app allows me to view and respond to activity where ever I am. But since I work a lot on my computer, there is a desktop app that was a must have, and for me I would rather process my work thru the computer. I seen some don't have desktop apps.

    Cons: So if you are more out and about away from the computer the mobile app works seamlessly. Not sure if this con affects others but on my computer the app has a tendency to disconnect from the network after long period of non activity on the computer. Easy fix is when I go on computer I restart the app itself. I miss not having auto correct spelling. But it makes me a better speller. :-)

    Overall: I am very pleased with this service and happy to have it part of my workflow. I hardly leave voice messages with customers, some don't even listen to them any more, I just text the info I have to communicate to the recipient and vice a versa.

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  • Peter B.
    Head of Customer Service
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design 4 out of 5 stars
    Ease 4 out of 5 stars
    Features 5 out of 5 stars
    Pricing 3 out of 5 stars
    Support 4 out of 5 stars
    Probability You Would Recommend? 9 out of 10

    "Customer Interaction"

    5 out of 5 stars Posted 2022-11-10

    Pros: The service is very easy to use with the facilities to manage contacts and target a specific customer base.

    Cons: Costs for imbedding images are excessive, if this was reduced there would be more use and improve the feedback required.

    Overall: The support to begin with was very good and the more the product is used the more interactive and useful it then becomes.

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  • A TextMagic User
    Solicitor
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Amazing service "

    5 out of 5 stars Posted 2022-09-28

    Pros: Love everything about it - we’ve found texts have a much higher response rate than any other correspondence.

    Cons: No improvement feedback at all, which is unusual from me!

    Overall: 10/10 does exactly what we need.

    The interface looks good.

    I like that it’s linked with my email out of office.

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  • A TextMagic User
    Owner
    Used the software for: 6-12 Months
    Frequency of Use: Monthly
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 4 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Love it "

    5 out of 5 stars Posted 2022-09-27

    Pros: It’s a good product.
    It’s easy to use, very affordable and does the job.

    Cons: Only thing was I wish there was an API to my WooCommerce store when I can send texts from within the website.

    Overall: I love the features as well.

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  • Wade P.
    Manager
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design 4 out of 5 stars
    Ease 4 out of 5 stars
    Features 4 out of 5 stars
    Pricing 4 out of 5 stars
    Probability You Would Recommend? 5 out of 10

    "Good text software"

    4 out of 5 stars Posted 2022-09-20

    Pros: The ability to send texts from a landline- to be able to type on a full-size keyboard vs a phone.

    Cons: Nothing really- it has been a useful tool.

    Overall: I used TextMagic to text-enable our business landline. Handy to be able to tell people on a mobile phone they can just text a picture to "this number".
    I use the TextMagic website to send and receive SMS. Presumably there's other competing services that do the same thing, but TextMagic works very well. It's helpful to be able to look back at previous conversations... The interface is clean and easy to use. I am very happy with TextMagic.
    I don't know if it's expensive, really, but I think I get good value for money with TextMagic.

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  • A TextMagic User
    Service Advisor
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 26 - 99
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Approved App"

    5 out of 5 stars Posted 2022-09-13

    Pros: On time delivery and easy to use app, overall I' am completely satisfied to use for work related matters.

    Cons: Cannot receive verification/registration codes.

    Overall: Highly satisfied with the purpose of this app.

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  • A TextMagic User
    Business Development Specialist
    Used the software for: 2+ Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Why I like TextMagic"

    5 out of 5 stars Posted 2022-09-12

    Pros: I love that I can schedule a text to be sent out, in the future, and that I can create contact lists.

    Cons: I really don't have any cons for this software. I really enjoy using it.

    Overall: Great text messaging but the most useful part of it is the scheduling of texts and the test message templates.

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  • A TextMagic User
    Principal and owner
    Used the software for: 2+ Years
    Frequency of Use: Monthly
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 4 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Does exactly what I need it to"

    5 out of 5 stars Posted 2022-08-31

    Pros: I often need to send out mass texts to groups. Adding contacts is very easy and setting up different contact lists is so handy. Using this via the app or desktop is great.

    Cons: N/A.

    Overall: TextMagic provides exactly what I need. 10/10.

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  • Will A.
    Assistant Vice President
    Used the software for: 1-2 Years
    Frequency of Use: Monthly
    User Role: User, Administrator
    Company Size: 1 - 25
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 4 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Direct & Effective Reminder "

    5 out of 5 stars Edited 2022-08-11

    Pros: TextMagic is an effective tool to reach your target audience directly and promptly. The transparent dashboard makes it easy to compose your message with clear cost breakdown and provides you with reach and response statistics to fine tune your campaign. Works very well with importing contacts from Excel spreadsheets and only pay when you use.

    Cons: The product does not provide discounts for Not-For-Profit or NGO organisations.

    Overall: Easy, versatile and transparent tool to reach your audience promptly. Enjoy working with TextMagic highly recommended.

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