Audience
Shopify merchants and their customer-support teams handling order-related customer requests.
About Ticketline
Ticketline is a Shopify support ticketing app for merchants who want to manage customer service requests alongside order information. Customers can open tickets from their Shopify customer account or order status page, and each ticket is linked to the relevant order with its items, date, total, and attachments. Store staff can review, assign, reply to, and update tickets from a dashboard in Shopify admin, while email notifications keep customers informed as tickets progress. Plans include monthly ticket allowances, team-member seats, email notifications, and file attachments, with higher tiers adding custom ticket statuses and fields. Ticketline is designed for asynchronous support rather than live chat, giving Shopify merchants a way to organize order-related questions and follow each conversation from submission through resolution.
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Pricing
Starting Price:
$4.99/month
Pricing Details:
Starter: $4.99/month or $49.99/year, with 150 tickets/month, 1 team member, email notifications, three 5 MB attachments, custom issue types, and order linking. Growth: $8.99/month or $89.99/year. Pro: $19.99/month or $179.99/year. Annual plans show savings of 17% on Starter and Growth and 25% on Pro. All plans include a 7-day free trial; charges are billed in USD.
Free Trial:
Free Trial available.
Integrations
Company Information
Bodanius
Founded: 2021
United States
ticketline.app/en/
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Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Online
Ticketline Frequently Asked Questions
Q: What kinds of users and organization types does Ticketline work with?
Ticketline works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Ticketline support in their product?
Ticketline supports these languages: English, French, German, Italian, Japanese, Spanish, Danish, Dutch, Swedish, Norwegian, and Turkish.
Q: What kind of support options does Ticketline offer?
Ticketline offers support via online.
Q: What other applications or services does Ticketline integrate with?
Ticketline integrates with: Shopify.
Q: What type of training does Ticketline provide?
Ticketline provides training in the form of documentation.
Q: Does Ticketline offer a free trial?
Yes, Ticketline offers a free trial.
Q: How much does Ticketline cost?
Pricing for Ticketline starts at $4.99/month.
