ChatGent
ChatGent is a cloud-based AI messaging and commerce platform for online stores, service businesses, clinics, restaurants, and agencies. It answers customer questions on website chat, WhatsApp, Facebook Messenger, Instagram, and Telegram using business information approved by the team, then hands conversations to staff through a shared inbox. Shopify and WooCommerce catalogs sync hourly, and customers can discover products and place orders from messages, photos, or screenshots matched to the catalog. Teams can reply to Facebook and Instagram comments, capture leads, manage orders from new to delivered, use AI Copilot, and review analytics. ChatGent supports multilingual customer conversations, including Banglish, Roman Urdu, Hinglish, and Arabizi, and its dashboard is available in English and Bengali.
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Inboxi
Inboxi is an AI-powered customer messaging platform that brings WhatsApp, Instagram, Messenger, Telegram, TikTok, email and website chat into a shared team inbox. AI agents can answer from a business’s website, files, FAQs and product catalogue, respond in customers’ languages, and take actions such as creating orders, sending payment links, following up on abandoned carts, booking appointments and tracking shipments. Teams can assign conversations, add notes, manage contacts and campaigns, and hand chats to a person when needed. Inboxi also supports store and payment integrations, analytics, webhooks and an API, with a mobile app for handling conversations. It is designed for businesses that sell and provide customer support through messaging, including online stores, restaurants, clinics, real estate businesses, salons, training providers, travel agencies and delivery companies.
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Colibly
Colibly is a cloud-based CRM for businesses that manage sales and customer support through messaging channels. It brings WhatsApp, Instagram, Messenger, Telegram, and website chat into a shared team inbox, with a sales pipeline, editable stages, calendar and appointments, tasks, automations, sequences, macros, and quick replies. AI features include bots that answer from business information and an assistant for reply suggestions, conversation summaries, rewriting, and transcription. Higher-tier plans add WhatsApp broadcasts, customer satisfaction surveys, lead qualification and recovery, Meta Ads conversion tracking, and WhatsApp calling. The platform also supports a REST API and webhooks on higher plans. Plans are priced per team member, can be mixed within a team, and WhatsApp message fees are billed separately. Colibly offers a 14-day Pro trial for up to three people without requiring a credit card.
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ChatSales
ChatSales is a cloud CRM for sales teams using WhatsApp, Instagram and Facebook Messenger. It brings messages into a shared inbox where agents assign chats, add notes and tags, review contact histories and move prospects through visual sales pipelines. Its AI assistant answers using a business’s information, qualifies inquiries, updates CRM records and hands conversations to a human agent. Teams can configure message flows, keyword automations and follow-ups, send broadcasts using Meta-approved templates, and review sales analytics. It connects to payment, e-commerce, CRM and advertising services, and supports API and webhook connectivity. The web service supports WhatsApp Business Platform connections, including coexistence with the WhatsApp Business app on the same number. ChatSales serves businesses selling by chat in Latin America and beyond.
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