Alternatives to Windstream Enterprise CCaaS
Compare Windstream Enterprise CCaaS alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Windstream Enterprise CCaaS in 2026. Compare features, ratings, user reviews, pricing, and more from Windstream Enterprise CCaaS competitors and alternatives in order to make an informed decision for your business.
-
1
Dialpad Support
Dialpad
Dialpad Contact Center is Dialpad's AI-native platform for customer experience — the connective layer where conversations, intelligence, and action come together in real time. At its core, Dialpad Contact Center is the world's first Agentic AI contact center: AI agents that don't just transcribe or summarize, but reason, resolve, and act autonomously across the full customer journey. Instead of routing customers between disconnected tools, Dialpad Contact Center unifies voice, digital, and human agents in one platform, connecting the voice and data silos that have historically kept support teams siloed and reactive. Every interaction becomes part of a compounding intelligence layer. With 775M+ AI recaps and counting, Dialpad Contact Center turns each conversation into operational insight that improves resolution rates, agent productivity, and CX outcomes over time. That intelligence is continuously optimized, governed, and made visible across your organization through Dialpad's Guardian safety layer, ensuring secure, enterprise-grade AI operations at scale. Dialpad Contact Center is built to resolve up to 80% of issues autonomously, reducing operational complexity while giving human agents the context they need for what still requires a human touch. People stay at the core; intelligence sits at the edge, ready to act the moment it's needed. Rather than asking enterprises to take autonomy on faith, Dialpad Contact Center is validated through Dialpad's Proving Ground, so teams can confirm ROI and reliability before committing at scale — a modern alternative to legacy, static bots and fragmented support stacks. -
2
Squaretalk
Squaretalk
Squaretalk is a powerful contact center solution that transforms how modern teams connect with prospects and customers, convert sales opportunities, and grow their operations. The combination of AI Voice Agents, calling, power dialing, WhatsApp Business messaging, SMS, email, AI-powered automation, and affordable scalability ensures that companies of all sizes shorten their sales cycle and elevate outreach without additional complexity or costs. Squaretalk’s platform offers omnichannel communication, powerful call-handling features, automated transcripts, sentiment analysis, contact management, customizable workflows, advanced reporting, and enterprise-grade security. The internal chat allows for quick sync, better mentoring, smoother escalations, and the unification of internal and external communication in one platform. With local numbers in 150+ popular and niche destinations, we enable businesses to establish and maintain a local presence, build trust, and support their global expansion. -
3
Local Measure Engage
Local Measure
Engage is a pre-built, intelligent, cloud contact center platform that transforms customer service. Built for for Amazon Connect and powered by AWS, Engage combines voice and digital communication channels to improve operational efficiency and deliver valuable insights, Engage uses Generative AI to enhance customer service interactions and create personalized experiences that cater to the changing needs of businesses and their customers. Engage is a Contact Center as a Service (CCaaS), meaning we take care of all updates and improvements with no hardware or expensive agent licenses. Our consumption-based pricing caters to businesses of all sizes. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat. -
4
Twilio Flex
Twilio
Everything you need to deliver personalized customer experiences, all on one powerful platform. Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy to deliver digital-first engagement with the widest breadth of communication channels. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips, integrating data from CRM, payment systems, service ticketing, and more. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications. Twilio Flex powers over half a million agents today and is accelerating digital transformation by freeing companies from the limitations of legacy call centers. Find the documentation, sample code, and developer tools needed to tailor your contact center to your business’s unique needs.Starting Price: $1.00/user -
5
ConneXio
ConneXio
The simple, smart, efficient & all-in-one UCaaS, Customer Engagement & Workforce Management Platform. ConneXio is The Future of Customer Engagement and Workforce Management Software - AI & Voice Recognition IVRs - Omni-Channel IVRs - Voicemail and Call Menu Builder - VoIP Phones - CRM - UCaaS / CCaaS - Dialer - BPO & Outsourcing Transform your Customer Experience (CX) with ConneXio Cloud's Suite of Business Tools. Create the exact solution you need to engage customers at every step of their journey on their preferred channels – anywhere in the world! Provide a white-glove, VIP service so convenient and proactive, your customers will think you can read minds! Contextual Data, AI & Machine Learning, Flexible Workflows and Seamless Cross-Channel Communications empower your teams to engage people in powerful new ways. Featuring ways to make your job easier; - Real-time Analytics & Reporting - Custom-Tailored - AI & Machine Learning - Industry-Leading VoIP NetworkStarting Price: $29.99 -
6
uContact
net2phone
Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. Our robust, full-featured platform includes: • Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding • Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR • Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings • Automation - Chat Bots, Form Creator, Workflow DesignerStarting Price: $59.99/month/user -
7
Freshcaller
Freshworks
Freshcaller is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshcaller lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshcaller integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity. Agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center. Admins can add agent licenses, purchase additional numbers, add phone credits, and upgrade the pricing plan. Freshcaller is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide.Starting Price: $15.00/month -
8
Talkdesk
Talkdesk
Talkdesk® provides an AI-native customer experience platform for operating a human-AI hybrid workforce across service, sales, and support. Enterprise CCaaS supports the human workforce, while Customer Experience Automation (CXA) builds and manages AI agents and orchestrates work across the human-AI workforce. Both support voice and digital engagement. CXA uses agentic AI and multi-agent orchestration to coordinate AI agents, human employees, data, knowledge, and workflows across enterprise systems from request to resolution. CXA analyzes prior interactions to identify opportunities, helps teams build agentic AI agents using natural language, tests them before deployment, and optimizes them over time. Talkdesk Data Cloud provides unified, real-time context with governance and human oversight. Industry-specific AI, workflows, and integrations support more than 12 industries. CXA can be deployed with Talkdesk CCaaS or an existing cloud, hybrid, or on-premises contact center.Starting Price: $85 per month -
9
Nextiva
Nextiva
Nextiva is an AI-powered Unified Customer Experience Management (Unified-CXM) platform that helps businesses acquire, retain, and grow customers through seamless, personalized interactions. It unifies voice, chat, messaging, social, email, video, and reviews into one platform, eliminating silos and improving collaboration across teams. With patented customer journey orchestration, companies gain real-time insights and automate workflows that improve customer retention while lowering costs. Built-in AI and automation simplify self-service, optimize agent productivity, and deliver measurable efficiency. Nextiva’s workforce engagement tools reduce attrition, boost performance, and connect front-line employees with back-office teams. Trusted by thousands of innovative companies worldwide, and recognized as a Strong Performer in Gartner’s 2025 “Voice of the Customer” CCaaS report, Nextiva is redefining how businesses deliver meaningful customer experiences.Starting Price: $19.95 per month -
10
NobelBiz
NobelBiz
About NobelBiz: With over two decades in the CCaaS sector, NobelBiz is renowned for enhancing productivity in worldwide contact centers. Our specialty lies in merging a custom-designed telecom carrier, ideal for call center traffic, with modern omnichannel cloud contact center software, supported by outstanding customer service. About NobelBiz OMNI+: NobelBiz OMNI+ emerges as the ultimate CCaaS solution, offering a blend of features, functionalities, and integrations for comprehensive contact center management. This all-encompassing software features extensive channel integrations and CRM compatibility, crafted for seamless remote work. It stands as a user-friendly, inclusive solution for diverse omnichannel contact center requirements. About NobelBiz Voice Carrier Network: As a leading VoIP provider, NobelBiz Voice Carrier Network is distinctively designed for global contact centers. It provides unmatched voice quality and consistent service across its international network. -
11
Verint Open CCaaS
Verint
Verint Open CCaaS is a next-generation CCaaS platform for today’s consumers. AI-powered and built to deliver business outcomes, now. Increase capacity while simultaneously elevating CX in your contact center. The AI-powered platform drives tangible ROI targeted to your most pressing business challenges. Keep the investments that are still working in your ecosystem, no rip and replace is needed. Traditional CCaaS software is telephony-focused and requires a large workforce to connect each customer to a human resource. By leveraging a team of AI-powered bots, Verint Open CCaaS allows brands to increase capacity while elevating CX. Our next-generation contact center platform was built to increase CX automation across voice and digital channels, delivering AI business outcomes now. Verint Open CCaaS Essentials offers a complete set of digital capabilities for the contact center. Companies can select a mix of digital and voice agents for a blended approach. -
12
Dextr Flex
CloudHesive
Dextr is a contact center as a service (CCaaS) solution powered by Amazon Connect that combines a full-featured agent call control and supervisor interface with a rich library of cloud services at an extremely affordable pay-per-use price. Unlike expensive and time-consuming custom development, Dextr deploys immediately, enhances the expanding capabilities of Amazon Connect, and costs a fraction of traditional solutions.Starting Price: $0.003 per minute -
13
DialPhone
DialPhone
DialPhone is an AI-powered Unified Communications (UCaaS) and Contact Center (CCaaS) platform that helps businesses manage customer and team communications from a single cloud-based solution. The platform combines business calling, SMS messaging, video meetings, team chat, AI receptionist, intelligent IVR, call routing, call recording, analytics, and contact center capabilities. Businesses can improve customer experience, reduce missed calls, streamline workflows, and increase team productivity through AI-powered automation and cloud communications. DialPhone is designed for small businesses, growing companies, and enterprises that need a modern business phone system with advanced communication tools. The platform supports customer support, sales, remote teams, and business operations while providing enterprise-grade reliability, scalability, and security.Starting Price: $24/month/user -
14
Voxbone
Voxbone
Whether digital-native or plotting a pain-free path to the cloud, businesses can achieve instant global scale for their communications with our enterprise-grade worldwide voice and messaging network. Our compliant, elastic SIP trunking services and phone numbers deliver fully localized voice presence on a global scale, across 93% of the world economy. It's why we're the voice infrastructure partner of choice for the majority of Leaders in Gartner's Magic Quadrants for UCaaS and CCaaS. Founded in 2005, we count among our happy customers Uber, Skype, Zoom, 8x8, Dialpad, NICE inContact, Orange Business Services, Aircall, Telefónica and Serenova. -
15
ROGER365.io
ROGER365.io
ROGER365.io is a Microsoft-certified Contact Center as a Service (CCaaS) solution that transforms Microsoft Teams into an AI-powered omnichannel contact center. It unifies voice, webchat, WhatsApp, SMS, Facebook, and email into a single Teams-native interface no separate platforms required. Key capabilities include: Omnichannel Hybrid Queues – all channels in one unified queue Smart routing – skills-based, round-robin, and Teams presence-based Agent tools – real-time queue insights, call handling, notes, and callback scheduling Supervisor dashboards – live monitoring, whisper, and barge features AI & automation – Azure OpenAI, Copilot, sentiment analysis, and workflow triggers CRM & Power Platform integration – Dynamics 365, Power Automate, and custom Power Apps embedded in the agent view Reporting – real-time and historical analytics across all channels Cloud-native, deployable in under 10 minutes, and trusted by brands like Rijksmuseum, Quooker, and Tony's ChocolonelyStarting Price: €25/user/month -
16
Evolve IP
Evolve IP
Realize the full potential of your workforce with best-of-breed collaboration solutions from Microsoft and Cisco that are integrated directly with Evolve IP’s analyst-acclaimed enterprise voice and communications services. We’ll deploy a Purpose-Built® solution, tailored just for your business, that will dramatically increase employee productivity and drive organizational efficiency. Evolve IP Desktop Services, (DaaS, RMM, ITaaS and more) enable employees to work from anywhere while enabling IT departments to easily manage, protect and update all of your associates’ devices and applications. Provide a ‘WOW!’ customer experience with Evolve IP’s analyst-acclaimed omnichannel contact center solution. Named to Gartner’s CCaaS Magic Quadrant three years running, with the highest client recommendation rating of all selected providers, our integrated communications and contact center platform will be Purpose-Built® for your business. -
17
CrystalQore
ClearConverse
CrystalQore specializes in customer experience and communication technology, offering CCaaS solutions, contact center integration, AI-powered automation, conversational AI, API integration, cloud solutions, CRM integration, and omnichannel communication services. -
18
Odigo
Odigo
Odigo solutions and strategies help over 250 clients in 100 countries around the world achieve customer experience success, thanks to multiple Points of Presence (PoPs) and carrier-grade telco installations on every continent. As an international leader in customer experience, we have offices around the globe. Get in touch with an expert at an office near you or reach out to our headquarters for support in transforming your CX. Customized, robust, and agile CCaaS solutions that meet your customers’ needs. Link cross-channel interactions with each customer into meaningful conversations. Automation improves customer experience, maximizes agent efficiency, and boosts contact center performance. Routing your customers to the agent best able to help is fundamental to customer satisfaction. It’s also essential to your contact center’s operational efficiency. Deploy routing software capable of making those connections instantly, based on real-time data and your policies. -
19
Solgari Cloud Communications
Solgari
Discover a complete, compliant communications solution bridging voice, video, chat and SMS. Increase efficiency, provide unparalleled Cloud Contact Centre as a Service, and deliver a seamless digital customer experience from a single Contact Centre as a Service (CCaaS) solution. Every channel and function you need, available from a single secure Cloud platform. Intuitively integrate Microsoft Dynamics and Dynamics Phone integrations for a full Teams Contact Centre experience. Send and receive communications quickly, autonomously and in bulk. Connect to all your comms and CRM solutions from any connection, at any time. Text, telephone or video call; switch between channels quickly and easily. GDPR, PCI DSS MiFID II and more. Solgari abides by all data and security regulations. Upgrade to an all-channel Cloud contact center with automated, voice-activated quality of life improvements.Starting Price: $20 per month -
20
Windstream Enterprise UCaaS
Windstream Enterprise
For savvy IT and business leaders, present-day communications are already in the cloud. With the rise of 100% remote workforces, virtual teams need to be totally integrated, so they can connect and collaborate with all the tools necessary to do their jobs. Unified Communications as a Service (UCaaS) delivers on that vision with resilient, cloud-based solutions that can be deployed more quickly, and for less than an on-premises solution. UCaaS is a unified communications solution delivered as a service by Windstream Enterprise. It integrates all key enterprise communication types, including audio, video conferencing, messaging and collaborative web functionality. By integrating these separate tools, UCaaS enhances organizational workflow, operational efficiency, and productivity. When combined with Contact Center as a Service (CCaaS), it also enables a powerful customer service solution. -
21
Hoot Contact
Intrado
Blend channels and use skill-based routing to empower agents to deliver your CX vision via phone, chat or email for both outbound and inbound contact center needs. Natively run on Microsoft® Azure and able to work with Microsoft Teams, enjoy fast, reliable service from a well-known brand plus ongoing support and development from our Microsoft-certified engineers. Deploy in weeks to support new business demands or replace end-of-life technology, whereas more complicated CCaaS solutions take months to deploy. Stop paying for features you don’t use. But unlike other small business contact center solutions, keep the same 24/7, personalized customer support. Modify campaigns and contact flows with a simple, intuitive, self-service interface that puts managers in control, whether it’s for a small business contact center or a simple help desk for a large enterprise. Go beyond contact center and free up the way you communicate with coworkers, partners and prospects, too. -
22
Teliqon
Teliqon
Teliqon is a global cloud communications platform providing UCaaS, CCaaS, and CPaaS solutions for businesses worldwide. The platform combines Cloud PBX, Contact Center software, Business SMS, OTP SMS, Voice API, SMS API, SIP Trunking, virtual phone numbers, and omnichannel communication tools in a single cloud ecosystem. Businesses use Teliqon to manage inbound and outbound communications, automate workflows, improve customer experience, and scale operations without complex infrastructure. The platform supports voice, SMS, WhatsApp messaging, IVR, call routing, call recording, analytics, auto dialers, and customer engagement automation. Teliqon provides local, mobile, and toll-free phone numbers in more than 170 countries and integrates with HubSpot, Salesforce, Zoho CRM, Zendesk, Microsoft Teams, Google Workspace, and other business applications through APIs and webhooks.Starting Price: 49$/month -
23
Diabolocom
Diabolocom
For 20+ years, Diabolocom has redefined customer engagement. Our cloud-based Contact Center as a Service (CCaaS), powered by our proprietary generative AI, provides the smart automation, reachability, and insights today’s customer service and sales teams need. From real-time transcription and satisfaction analysis to next-best-action recommendations, our AI Assistant seamlessly supports each customer interaction for faster resolutions. Diabolocom combines native AI for CX with telecom services to deliver a unique, hyper-customized telephony experience. By automating routine tasks, your teams focus on what truly matters—driving customer loyalty and growth. We integrate smoothly with CRMs like Salesforce, Oracle, and Microsoft, giving teams full visibility to fuel business growth. Industry leaders like Mitsubishi Electric, Nikon, and Brinks trust Diabolocom for customer experiences that stand out. -
24
Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS. Citizen Engagement Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service. The solution helps users to achieve greater channel shift for top 10 services by volume, and a higher percentage of of service requests completed on time. CCaaS Verint® Case Management Professional™ improves AHT, FCR and CSAT by enhancing the capabilities of CCaaS desktops with intelligent scripting and case management. Agents can resolve account queries, log requests and more all within a single integrated desktop. Logged requests can then be managed within their required SLAs. This application helps customers to increase in First Contact Resolution (FCR
-
25
Alorica
Alorica
Alorica Digital Platforms is a suite of cloud-based customer-experience solutions that blends advanced AI-powered automation with human support to deliver scalable, secure, and high-performance digital customer service. It supports omnichannel interactions, voice, chat, email, and more, via a full-stack Contact Center as a Service (CCaaS) architecture, enabling seamless migration to cloud-native contact centers while incorporating intelligent routing, self-service automation, and analytics-driven optimization. It includes features such as multilingual conversational AI (e.g., real-time voice translation and natural-language chat), automated self-service support, speech and text analytics, and AI-assisted agent support to reduce average handle time, improve response quality, and enable consistent, personalized service across channels.Starting Price: Free -
26
Axialys
Axialys
Axialys provides a professional CCaaS (Contact Center as a Service) platform designed for sales and customer service teams. Built on a proprietary cloud infrastructure, the solution centralizes voice communications within business workflows. Core Capabilities: - Native CRM Integrations: Deep CTI connectors for Salesforce, Zendesk, and HubSpot, featuring click-to-call, automated call logging, and screen pops. - Generative AI Integration: AI-driven tools for automated call transcription, multi-language summaries, and intelligent IVR routing. - Carrier-Grade Infrastructure: A robust WebRTC-based system ensuring high-availability, browser-based calling, and professional voice quality. - Operational Intelligence: Real-time supervision dashboards and advanced analytics to monitor KPIs such as SLA and pick-up rates. - French Identity, Global Support: Based in France, Axialys supports companies in managing their customer service operations both locally and internationally. -
27
Graia
Graia
Graia is an AI-enhanced customer experience platform built to power empathetic, intelligent conversations across voice, chat, email, and more. It combines agentic AI, a unified CCaaS (Contact Center as a Service) solution, and engagement tools in a single system designed to be both human-centred and high performing. The system supports over 100 languages, real-time understanding of sentiment, intent, and context to make interactions feel natural and responsive, and provides dashboards and analytics for tracking customer sentiment, trends, resolution speeds, and CSAT improvements. It emphasizes modular architecture, letting organizations deploy only the components needed; offers enterprise security (ISO-27001, GDPR compliance, end-to-end encryption), global infrastructure (99.99% uptime, data centers across multiple continents); and combines AI automation (for routine tasks) with human agents for more complex issues.Starting Price: €49 per month -
28
Oracle's Enterprise Session Border Controller (E-SBC) is a highly scalable and secure solution designed to protect and manage real-time communications in enterprise environments. It enables seamless integration of SIP services, including SIP trunks, UCaaS, and CCaaS platforms, offering enhanced security, reliability, and quality for voice communications. Deployed both on-premises and in public cloud environments like Oracle Cloud Infrastructure, the E-SBC ensures secure and efficient communication flows, with built-in capabilities to monitor, trace, and resolve protocol issues. It is ideal for businesses looking to safeguard communications and streamline operations.
-
29
CommandLink ITSM
CommandLink
CommandLink ITSM is a unified IT service-management platform built to bring together network, security, voice, and asset management into a single system. It enables organizations to manage SD-WAN, UCaaS, CCaaS, firewalls, MPLS, network switches, IP phones, installs, trouble tickets, invoices, and overall network performance across global operations. The system consolidates services such as service requests, incident management, asset tracking, contract management, and ticket workflows into a cohesive environment. Embedded workflows and automation help streamline tasks like incident auto-assignment, SLA notifications, off-boarding/on-boarding, asset lifecycle triggers, and preventive maintenance. The platform further integrates a dedicated support model with direct access to Tier-3 engineers who know your environment, enabling faster resolutions, fewer escalations, and higher uptime. -
30
Operata
Operata
Operata is an AI-powered CX observability platform built exclusively for cloud contact centers that continuously collects and correlates real-time data from every call, agent environment, network, CCaaS and AI interaction to provide end-to-end visibility into customer and agent experience so teams can understand not just what happened but why it happened and act on it quickly; its features include a unified CX Insights Graph that harmonizes technical, operational and experience signals, CX Copilot and Agent Copilot assistants powered by Tenor AI for natural language querying and on-the-fly recommendations, Customer Journey Trace to visualize complete interaction sequences across multiple platforms, pre-built playbooks and interactive dashboards for proactive insights, readiness testing and assurance tools to benchmark performance, seamless integrations with 50+ CX and voice systems, and an MCP Server to feed observability data into enterprise AI stacks.Starting Price: $0.0060 per agent minutes -
31
Glance
Glance
Glance improves your digital customer engagements by letting your sales rep, service rep, or trainer instantly join the customer in your website or app, see their screen, and deliver human-to-human guidance. Enterprises earn, keep, and grow customers through instant, personal, human-to-human collaboration sessions within their mobile apps, portals, and websites. Glance is easy for everyone and works on any platform or device, and is easy to integrate with key CRM and CCaaS players like Salesforce, Five9, Amazon, Microsoft, Twilio, and Genesys. The world’s most recognizable brands trust Glance in moments that matter to build relationships, increase revenue, and boost customer lifetime value.Starting Price: $149.00 per year -
32
harpin AI
harpin AI
harpin AI transforms disconnected customer- and operational-data systems into a trusted, unified foundation that delivers real-time answers and actionable recommendations across sales, marketing, support, operations, and executive workflows. It rapidly connects to core systems such as CRM, POS, CCaaS, PMS, and loyalty tools, validates and hydrates data in the first two weeks, then surfaces root causes of performance blocks, untapped opportunities, and next best actions for frontline teams and leadership. With modules like Beacon for executive visibility, Momentum for revenue acceleration, and Catalyst for CX and operations transformation, harpin AI helps route the right leads, personalize offers in live interactions, reduce handle times and campaign waste, and deliver improved conversions, loyalty, and efficiency. -
33
Textel
Textel
Textel is a business texting platform designed to actually improve your customer experience through AI and human-powered conversations. Connect with customers at scale or 1:1 in Textel’s compliant and seamless platform. With Textel, deepen relationships with your customers and boost revenue while extending the efficiency of your team. Use conversational and AI-powered texting to connect with your customers on the tools your team is already comfortable with. Since we’re built into your CCaaS platform, the connection becomes easy, with either agent-driven or agentless SMS and MMS. Get personal(ized) with 1:1 conversational texting. Have two-way conversations with your customers using agent-driven or agentless SMS and MMS. Share pictures or links to give them quick access to the information they need and build loyalty. Then, track conversation history using Textel in your existing customer platform for constant improvement. -
34
IPFone
IPFone
IPFone is a telecommunications company that provides cloud communication, internet access, and business phone systems for small and medium-sized businesses. IPFone's services include: UCaaS Webex VoIP SD-WAN Contact center Fiber internet On-site installation In-depth training World-class customer support Unlimited international* callingStarting Price: 17.95 -
35
ICTContact
ICTInnovations
ICTContact is advanced contact center software featuring omnichannel communications, unified communications, IVR studio, CRM operations, Collaboration, CRM business automation and integration, and multi-tenant and white-label support suitable for contact centers, call centers, entrepreneurs, and Service Providers. ICTContact offers smart webrtc agent-based manual dialing, preview dialing, and progressive dialing capabilities. It enables service providers to provide their users with a wide range of contact center or call center services. It can be scaled to support thousands of agents, and it fits most of the inbound/outbound contact center scenarios and business automation. It is simple, reliable, powerful, and provides a user-friendly web portal for effective and efficient communications management.Starting Price: $1500 one-time -
36
Zoom Contact Center
Zoom Communications
Zoom Contact Center is an AI-powered, omnichannel contact center platform that helps businesses manage customer service, sales, and support interactions across multiple communication channels. The software brings together voice, video, email, live chat, SMS, and social media messaging within a unified customer engagement environment. Its intelligent routing capabilities connect customers with appropriate agents based on their needs, agent skills, availability, and customer history. Zoom Contact Center provides AI-assisted conversation summaries, real-time agent guidance, sentiment analysis, and automated follow-up recommendations. The platform also offers call recording, interactive voice response (IVR), outbound dialing, customer journey analytics, and integrations with CRM systems. Additional workforce management, quality management, and virtual agent capabilities help organizations automate customer service workflows, evaluate employee performance, and improve contact center operatiStarting Price: $69 per agent per month -
37
GoTo Connect Contact Center is an all-in-one cloud contact center solution designed to elevate customer experience through AI-powered tools. It integrates voice, email, webchat, SMS, WhatsApp, social media, and video channels into a single platform for seamless communication. The solution features intelligent call routing, callback queues, and real-time analytics to minimize wait times and improve agent performance. Supervisors and admins can use coaching tools, call recording, and listen/whisper modes to enhance service quality. The platform offers easy setup with a drag-and-drop dial plan editor and a unified dashboard for managing permissions and call flows. With enterprise-grade security and 99.999% uptime, it ensures reliable and safe customer interactions.
-
38
Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers. This intuitive contact center agent and supervisor desktop supports API for customization and centralization of daily tools and applications for a single workspace application. Gather feedback from customers with post-call IVR, email, and web intercept surveys. Provides actionable insights for supervisors on agent performance and areas in need of improvement. Engage with customers on a variety of channels from a single intuitive contact center agent desktop that includes inbound voice, outbound voice, outbound IVR, and digital channels. Provides a flexible and agile approach that streamlines the management of the customer's software licenses across the enterprise.
-
39
Ameyo by Exotel
Exotel
Artificially intelligent omnichannel contact center software to help enterprises. A flexible, enterprise-ready solution to thrive in the contactless world. Easy-to-use, powerful cloud-based call center software to be up and running in hours. 360-degree customer support with omnichannel ticket management. Humanize your Contact Center Interactions with Video Chat. A simplified and secure debt collection software to accelerate your debt recovery. Integrate real-time communications without owning or building a system. Faster conversions and reduced queries with conversational marketing. Increase Call Pick-up Rate with Truecaller for Business. Schedule a callback request for a world-class customer experience. Read, learn and enlighten from the best learning resources at your disposal. -
40
CallTower
CallTower
Since its inception in 2002, CallTower has evolved into a global cloud-based, enterprise-class Unified Communications, Contact Center and Collaboration solutions provider for growing organizations worldwide. CallTower provides, integrates and supports industry-leading solutions, including Operator Connect for Microsoft® Teams, Teams Direct Routing, GCC High Teams Direct Routing, Office 365, Cisco® Webex Calling / UCM, Cisco® CCPP, Zoom (BYOC), Zoom Phone, CT Cloud UCaaS and four contact center options, including Five9 for business customers. -
41
Vonage Contact Center
Vonage
Cloud contact center software designed for your business. Transform communications inside and outside your organization with Vonage contact centers. For companies using Salesforce, our Salesforce contact center solution (formerly NewVoiceMedia) provides full integration for great customer and agent experiences. We've also got other cloud contact center options for any business size or need. Vonage tightly integrates contact center and unified communications to put everything you need for communication on one flexible cloud platform. Leverage all your Salesforce capabilities and data to personally address customers and complete faster, more effective calls, thanks to our deep integration with Salesforce. Make automated, informed, and faster routing decisions based on any Salesforce object - ensuring the best available agent speaks to the right customer. Provide your agents with everything they need to have great conversations. -
42
Sinch Contact Pro
Sinch
Sinch Contact Pro is an omnichannel cloud contact center solution designed to enhance customer service experiences. It supports various communication channels, including telephony, email, chat, video, SMS, and messaging apps like WhatsApp, Facebook Messenger, and Viber. The platform integrates seamlessly with CRM systems such as Salesforce, ServiceNow, and SAP, providing agents with a unified interface to manage customer interactions. Features include real-time monitoring, historical reporting, agent guidance, and outbound campaign management. Additionally, Sinch Contact Pro offers pre-integrated chatbot support through Sinch Chatlayer, enabling efficient handling of customer inquiries. Deployment options are flexible, with both cloud-based and on-premise solutions available, ensuring adaptability to various organizational needs. -
43
Amazon Connect
Amazon
Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily. Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. -
44
Webex Contact Center
Cisco
Deliver the best customer experiences, every time. Drive better engagement between your business and customers with Webex Contact Center, our flexible, innovative cloud contact center solution. A rich experience for your customers, a profitable experience for you. Data-driven artificial intelligence capabilities help your agents deliver the most personalized customer experiences, every time. Drive deeper customer engagement that improves sales conversions, revenue, retention, customer satisfaction scores, and first contact resolution. Integrated collaboration tools let agents work together to improve the customer experience and optimize the outcomes from every interaction. Intelligently distribute calls across agents in multiple or remote sites with routing based on skills, capacity, load balance and agent availability. Sophisticated distribution of call queues, including overflow queues based on skill set, group cascading, and more. -
45
Microsoft Dynamics 365 Contact Center
Microsoft
Microsoft Dynamics 365 Contact Center is a cloud-based customer service solution that integrates customer engagement, communication, and analytics into a unified platform. It allows businesses to manage customer interactions across multiple channels, including voice, chat, email, and social media, providing a seamless omnichannel experience. Powered by AI and automation, the platform enhances agent productivity with features like sentiment analysis, real-time insights, and guided workflows. It also integrates with other Microsoft products, such as Teams and Power BI, to facilitate collaboration and data-driven decision-making. With customizable dashboards and analytics, organizations can monitor key performance indicators (KPIs) and optimize customer service strategies. Microsoft Dynamics 365 Contact Center is ideal for companies seeking to enhance customer satisfaction, streamline operations, and improve overall service delivery.Starting Price: $110/month -
46
Octella
Octella
Octella is a customizable omnichannel contact center platform that consolidates voice, messaging, and digital channels into a single interface. It provides full PBX capabilities, call flow management, recordings, voicemail, IVR, and text‑to‑speech, alongside advanced autodialing to optimize agent workloads and reduce drop‑offs. Social media and chat integrations enable seamless customer engagement across platforms, while direct inward dialing (DID) numbers let you localize presence. Built‑in call tracking, callback scheduling, and email integration ensure no customer request slips through the cracks, and global SMS support extends outreach worldwide. The platform’s AI features automate routine tasks, such as sentiment analysis, call summarization, and intelligent routing, and deliver real‑time analytics to surface performance insights. Agents and managers access all channels via a mobile app or softphone, with SIP trunking for high‑quality, scalable voice services.Starting Price: €15 per month -
47
Newbridge
Newbridge Business Solutions
Newbridge delivers a UCaaS cloud contact center platform technology solution that includes Omnichannel, IVR, Social Media, WFM, and Office Phones. As the leading contact center platform in the industry in innovation, customization, and affordability, Newbridge integrates with our experts and industry partners to design, optimize, and support the people and processes through state-of-the-art SaaS technology. For other technology requirements such as Infrastructure, IT support, MSP needs, and cabling demands, we rely on our trusted partners to ensure seamless integration and implementation of their solutions. -
48
Thirdlane
Thirdlane
Thirdlane is a scalable UCaaS platform that blends multi-tenant PBX, Contact Center, and collaboration apps into one solution. MSPs, Enterprises, and telecom providers adopt Thirdlane when they want freedom of deployment, deep integrations, and reliable control over their communications stack. Whether your team prefers cloud-hosted services or on-premises deployments, Thirdlane adapts to your strategy. IT departments appreciate the API-first design, while business leaders value the ability to cut costs and avoid lock-in. Core benefits: - Enterprise-grade PBX with calling, video meetings, voicemail, and advanced routing. - Unified Thirdlane Connect apps for chat, video meetings, and file sharing. - Built-in Contact Center - Advanced analytics to improve service and sales. - CRM integration for context-rich customer interactions. - White-label branding across all user touchpoints. - Options for geo-redundancy and high availability. -
49
Bright Pattern
Bright Pattern
Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering an architecture for the future with an advanced cloud-first approach. -
50
Delight your customers with human-like AI-powered contact center experiences, lower costs, and free up your human agents' time. Contact Center AI enables you to do just that. Free human agents to focus on more difficult and specialized calls, providing them with real-time information, workflows, and turn-by-turn guidance. Deliver lifelike customer experiences that support accurate multi-turn conversations, built with deep learning technologies powered by Google Assistant. Turn your conversations into insights through analytics and reporting that uncover key call drivers, customer sentiment, and more. Enable rich and conversational experiences with AI-powered capabilities. Contact Center AI offers natural interactions that redefine the possibilities of AI-powered conversation. Empower your teams with actionable insights. Enable natural interactions with virtual agents. Create agents that are superheroes for your customers.
