Audience
Enterprises in search of a solution to provide better customer experiences through cloud-based contact center technology.
About Windstream Enterprise CCaaS
Your customers want to interact with you their way, by phone, chat or web. That is why your contact center needs to accommodate each customer’s communication medium of choice. A cloud-based Contact Center as a Service (CCaaS) experience gives your agents the power and flexibility to meet each customer at their level and saves you money on hardware and operating expenses. CCaaS is an omnichannel customer care solution delivered as a service by Windstream Enterprise. Based on our robust Unified Communications as a Service (UCaaS) technology, CCaaS seamlessly integrates key contact center communications types, including voice call, webchat, and text messaging with omnichannel routing to ensure your customers can connect via the method that best fits their needs. Additionally, CCaaS comes with call management and measurement tools to help maximize agent handling and drive first-call resolution.
Other Popular Alternatives & Related Software
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Transform your Customer Experience (CX) with ConneXio Cloud's Suite of Business Tools. Create the exact solution you need to engage customers at every step of their journey on their preferred channels – anywhere in the world! Provide a white-glove, VIP service so convenient and proactive, your customers will think you can read minds!
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Integrations
Company Information
Windstream Enterprise
United States
www.windstreamenterprise.com/products/ccaas/
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Product Details
Platforms Supported
Cloud
Training
Documentation
Videos
Support
Phone Support
24/7 Live Support
Online
Windstream Enterprise CCaaS Frequently Asked Questions
Q: What kinds of users and organization types does Windstream Enterprise CCaaS work with?
Windstream Enterprise CCaaS works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Windstream Enterprise CCaaS support in their product?
Windstream Enterprise CCaaS supports these languages: English.
Q: What kind of support options does Windstream Enterprise CCaaS offer?
Windstream Enterprise CCaaS offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does Windstream Enterprise CCaaS integrate with?
Windstream Enterprise CCaaS integrates with: Windstream Enterprise UCaaS.
Q: What type of training does Windstream Enterprise CCaaS provide?
Windstream Enterprise CCaaS provides training in the form of documentation and videos.
