Audience
Multinational companies or companies with a large number of outsourced services and MSPs
About Xurrent
Xurrent is an enterprise service management (ESM) solution for seamless collaboration between internal and external service providers. Xurrent is the only ESM solution that makes it possible for all internal departments, like IT, HR and Facilities, to work together seamlessly with each other, as well as with the managed service providers to which some services have been outsourced. In addition to supporting the ITIL processes, Xurrent also provides fully integrated knowledge management, time tracking and project management capabilities. For enterprise employees, Xurrent is the Self Service app that is always there for them whenever they need some help. Apart from Xurrent's ITSM and ESM capabilities that support the ITIL and KCS practices, Xurrent uniquely supports the SIAM approach. This management approach is becoming increasingly important as enterprises rely on ever-more external providers.
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Pricing
Starting Price:
$0 per month Freemium
Pricing Details:
Which plan is best for your organization?
The Freemium and Basic plans are an ideal starting point for service providers that support multiple external customers, as well as IT and HR departments of small to midsize businesses. IT, Marketing and Facilities Management departments of larger companies wanting to streamline their workflows will find the Standard plan best suited for their needs, provided that their workflows do not need the involvement of other departments. The Premium plan is intended for enterprises, government agencies and large MSPs with mature enterprise service management (ESM) requirements and advanced workflow automation objectives.
The Freemium and Basic plans are an ideal starting point for service providers that support multiple external customers, as well as IT and HR departments of small to midsize businesses. IT, Marketing and Facilities Management departments of larger companies wanting to streamline their workflows will find the Standard plan best suited for their needs, provided that their workflows do not need the involvement of other departments. The Premium plan is intended for enterprises, government agencies and large MSPs with mature enterprise service management (ESM) requirements and advanced workflow automation objectives.
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Company Information
Xurrent
Founded: 2010
United States
www.xurrent.com
Videos and Screen Captures
End to End SLA Reporting
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online
Xurrent Frequently Asked Questions
Q: What kinds of users and organization types does Xurrent work with?
Xurrent works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Xurrent support in their product?
Xurrent supports these languages: Arabic, Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hindi, Hungarian, Icelandic, Irish, Italian, Japanese, Macedonian, Norwegian, Polish, Portuguese, Russian, Serbian, Slovak, and Spanish.
Q: What kind of support options does Xurrent offer?
Xurrent offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does Xurrent integrate with?
Xurrent integrates with: BMC Helix CMDB, Microsoft Azure, Indent, Jira Work Management, Jira, Okta, BMC Helix ITSM, SIGNL4, Teamstack, and Virima.
Q: Does Xurrent have an API?
Yes, Xurrent has an API.
Q: Does Xurrent have a mobile app?
Yes, Xurrent has a mobile app for iPhone, iPad, and Android.
Q: What type of training does Xurrent provide?
Xurrent provides training in the form of documentation, live online, webinars, in person, and videos.
Q: Does Xurrent offer a free trial?
Yes, Xurrent offers a free trial.
Q: How much does Xurrent cost?
Pricing for Xurrent starts at $0 per month Freemium.
Q: What pricing for support is available for Xurrent?
Xurrent offers support included with purchase.
Q: What pricing for training is available for Xurrent?
Xurrent offers training included with purchase.
Xurrent Product Features
Change Management
Approval Workflow
Supported
Audit Trail
Supported
Change Calendar
Supported
Change Planning
Supported
Compliance Management
Supported
Prioritization
Supported
Release Management
Supported
Task Management
Supported
Automated Notifications
Not Supported
Tracking & Reporting
Not Supported
Training Management
Not Supported
Cloud Cost Management
Cost Reduction Optimization
Supported
Dashboard
Supported
Data Import/Export
Supported
Data Storage
Supported
Data Visualization
Supported
Roles / Permissions
Supported
Spend and Cost Reporting
Supported
Resource Usage Reporting
Not Supported
Configuration Management
Access Control / Permissions
Supported
Application Deployment
Supported
Automated Provisioning
Supported
Infrastructure Automation
Supported
Node Management
Supported
Orchestration
Supported
Reporting Analytics / Visualization
Supported
Task Management
Supported
IT Service
Contract Management
Supported
IT Asset Management
Supported
Incident Management
Supported
Knowledge Management
Supported
Release Management
Supported
Self Service Portal
Supported
Service Catalog
Supported
Service Reporting
Supported
Ticket Management
Supported
ITSM
Asset Tracking
Supported
Availability Management
Supported
Change Management
Supported
Configuration Management
Supported
Contract/License Management
Supported
Dashboard
Supported
Incident Management
Supported
Problem Management
Supported
Project Management
Supported
Release & Deployment Management
Supported
Self Service Portal
Supported
Service Desk
CMDB
Supported
Change Management
Supported
IT Asset Management
Supported
Incident Management
Supported
Knowledge Base
Supported
Mobile Access
Supported
Procurement Management
Supported
Remote Control
Supported
SLA Management
Supported
Self Service Portal
Supported
