Amazon Connect Customer service improvement and how to opt out of using your data
When you enable Amazon Connect Customer, we might use Your Content processed by Amazon Connect Customer to develop and improve your experience.
By making Your Content available to improve Amazon Connect Customer, you help us innovate faster and customize features to meet your needs. This also helps us enhance the service in the following ways:
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Deliver smarter capabilities faster. We improve Amazon Connect Customer based on how you use it and what you need.
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Prevent problems proactively. We identify and address issues before they affect you.
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Resolve issues faster. We diagnose and fix problems more quickly.
All this helps Amazon Connect Customer partner with you to continuously improve your business performance.
Only Amazon employees have access to the data. Your trust, privacy, and the
security of Your Content are our highest priority, and we make sure that our use complies with
our commitments to you. For more information, see Data Privacy FAQ
You can always choose to opt out of having your data used to develop and improve AI features of Amazon Connect Customer by using an AWS Organizations opt-out policy. For information about how to opt out, see AI services opt-out policies in the AWS Organizations User Guide.
To check your opt-out status, review the opt-out policy configured by your organization. For more information, see AI services opt-out policy syntax and examples.
Note
To use the opt-out policy, your AWS accounts must be centrally managed by AWS Organizations. If you haven't already created an organization for your AWS accounts, see Creating and managing an organization in the AWS Organizations User Guide.
