Diabolocom vs. Genesys Cloud CX Comparison


Diabolocom	Genesys Cloud CX Genesys 4.8 out of 5 stars
Learn More about Diabolocom Update Features for Diabolocom	Learn More about Genesys Cloud CX Update Features for Genesys Cloud CX	Add To Compare	Add To Compare

Diabolocom	Genesys Cloud CX
		Related Products Aircall Aircall is an AI-powered customer communications and intelligence platform that unifies phone, messaging, and call center operations. Designed for sales and support teams, it enhances every interaction with features like AI Voice Agents, real-time conversation coaching, and integrated WhatsApp messaging. With powerful analytics, call recording, and shared inboxes, teams gain clarity and can resolve customer issues faster. The platform is easy to set up, offering quick number claiming, seamless integrations, and customizable workflows. Trusted by over 23,000 companies worldwide, Aircall helps businesses improve connection rates, boost CSAT scores, and streamline onboarding. By combining automation with human-first AI, Aircall reduces busywork so teams can focus on building better customer relationships. 4.3 out of 5 stars 1,838 Ratings Visit Website for Aircall Intermedia Unite Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement. 4.2 out of 5 stars 1,646 Ratings Visit Website for Intermedia Unite Dialpad Support Dialpad Contact Center is Dialpad's AI-native platform for customer experience — the connective layer where conversations, intelligence, and action come together in real time. At its core, Dialpad Contact Center is the world's first Agentic AI contact center: AI agents that don't just transcribe or summarize, but reason, resolve, and act autonomously across the full customer journey. Instead of routing customers between disconnected tools, Dialpad Contact Center unifies voice, digital, and human agents in one platform, connecting the voice and data silos that have historically kept support teams siloed and reactive. Every interaction becomes part of a compounding intelligence layer. With 775M+ AI recaps and counting, Dialpad Contact Center turns each conversation into operational insight that improves resolution rates, agent productivity, and CX outcomes over time. That intelligence is continuously optimized, governed, and made visible across your organization through Dialpad's Guardian safety layer, ensuring secure, enterprise-grade AI operations at scale. Dialpad Contact Center is built to resolve up to 80% of issues autonomously, reducing operational complexity while giving human agents the context they need for what still requires a human touch. People stay at the core; intelligence sits at the edge, ready to act the moment it's needed. Rather than asking enterprises to take autonomy on faith, Dialpad Contact Center is validated through Dialpad's Proving Ground, so teams can confirm ROI and reliability before committing at scale — a modern alternative to legacy, static bots and fragmented support stacks. 4.4 out of 5 stars 1,629 Ratings Visit Website for Dialpad Support Squaretalk Squaretalk is a powerful contact center solution that transforms how modern teams connect with prospects and customers, convert sales opportunities, and grow their operations. The combination of AI Voice Agents, calling, power dialing, WhatsApp Business messaging, SMS, email, AI-powered automation, and affordable scalability ensures that companies of all sizes shorten their sales cycle and elevate outreach without additional complexity or costs. Squaretalk’s platform offers omnichannel communication, powerful call-handling features, automated transcripts, sentiment analysis, contact management, customizable workflows, advanced reporting, and enterprise-grade security. The internal chat allows for quick sync, better mentoring, smoother escalations, and the unification of internal and external communication in one platform. With local numbers in 150+ popular and niche destinations, we enable businesses to establish and maintain a local presence, build trust, and support their global expansion. 4.8 out of 5 stars 314 Ratings Visit Website for Squaretalk DialedIn DialedIn is a modern call center software designed to transform customer interactions and streamline your operations, helping teams achieve more daily. By automating and optimizing key workflows across inbound, outbound, and blended environments, DialedIn helps you boost agent productivity and deliver better outcomes across every call. Key features include: • Fast Setup & Deployment • User-Friendly Interface • Advanced Predictive, Preview & Progressive Dialing • Smart Call Routing • No-Code Integrations • Comprehensive Reports • Real-Time Analytics • Security & Compliance • Scalable Architecture • Spam Mitigation With Our Patented CleanCallerID™ Technology • Exceptional 24/7 U.S.-Based Support • Flexible Pricing Options Choose a package that fits your team and budget. At our core, DialedIn is passionate about providing exceptional customer service. That’s why we are constantly innovating and improving our solutions to ensure that our clients are always ahead. 4.8 out of 5 stars 625 Ratings Visit Website for DialedIn net2phone net2phone is an AI-powered business communication platform for companies serious about customer experience. Trusted by 500,000+ users and backed by 30+ years of experience, net2phone eliminates the friction of scattered channels and disconnected tools, so every conversation drives retention and growth. Unite unifies voice, messaging, video, and chat in one place, with call recording, sentiment analysis, and AI-generated follow-ups. AI Agent automates customer inquiries and workflows across phone and chat in 30+ languages, handing off to humans when needed. Coach AI reviews 100% of interactions to guide agent performance. uContact gives high-volume teams omnichannel routing and real-time dashboards. Every solution integrates with the tools you already use and runs on enterprise-grade security. Beyond software, net2phone provides expert guidance at every step, from setup to integration to ongoing optimization, so your technology delivers measurable results. 4.4 out of 5 stars 197 Ratings Visit Website for net2phone DialerAI Our autodialer software are used for automating sales calls, payment collections, appointment reminders, phone polling and market research. It can also be used for mass emergency voice broadcasting. The system is ideal for Telcos and companies selling callcenter services as it is multi-tenant with billing and white-labeled while being economical to run as you choose your own Voice Provider. Our autodialer software can massively increase productivity by dropping busy, unanswered and disconnected line, passing calls answered by real people back to your agents, and leaving messages on answering machines. 4.8 out of 5 stars 5 Ratings Visit Website for DialerAI Yeastar P-Series PBX System Focusing on delivering "Easy-first Unified Communications", Yeastar P-Series Phone System offers companies of all sizes with a complete package for calls, video, messaging, and integrations, out of the box. With in-built visual call management, integrated video conferencing, advanced contact center features, and ready-made SMS, WhatsApp, Microsoft Teams, CRMs, and more platform integrations, P-Series boosts productivity at all levels and provides everything across desktop, mobile, and browser with simple user apps. Available in the Appliance, Software, and Cloud Editions, P-Series provides flexible deployment options, allowing you to have it sited on-premises or in the cloud. Balancing costs and future growth, it requires a lower total cost of ownership, less training, and fewer management efforts. The ease of use and future-proof adaptability are paramount. 4.8 out of 5 stars 116 Ratings Visit Website for Yeastar P-Series PBX System Signalmash Signalmash is a boutique CPaaS built for businesses that need reliable communications and real human support behind every interaction. No tiers. No wait times. Real support for faster development and better outcomes for your customers. Our enterprise-grade customer gets a dedicated Slack channel with our engineers. Direct Tier-1 connections with AT&T, Verizon & T-Mobile. 94% first-time 10DLC approval rate. SMS: 10DLC \| Short code \| Toll-free \| SimplyRCS (simplyrcs.ai): RCS Rich \| RCS Media through API & No-Code Platform Voice: SIP Trunking \| VoIP \| Termination \| Origination Numbers/DIDs: Local, short code & toll-free numbers \| BCID (Branded Caller ID) Number Intelligence/Lookup: Subscriber Info (CNAM) \| Carrier Information \| Carrier Type (Fixed or Wireless) \| Federal DNC Status Signalmash enterprise-grade reliability, boutique-level support. 4.9 out of 5 stars 16 Ratings Visit Website for Signalmash 800.com 800.com is a business phone and call tracking platform that helps small and growing businesses understand, manage, and respond to inbound calls more effectively. The platform provides local and toll-free numbers, call tracking, call recording, voicemail, SMS, and detailed call reporting so teams can see where calls come from and how they’re handled. 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Diabolocom: About For 20+ years, Diabolocom has redefined customer engagement. Our cloud-based Contact Center as a Service (CCaaS), powered by our proprietary generative AI, provides the smart automation, reachability, and insights today’s customer service and sales teams need. From real-time transcription and satisfaction analysis to next-best-action recommendations, our AI Assistant seamlessly supports each customer interaction for faster resolutions. Diabolocom combines native AI for CX with telecom services to deliver a unique, hyper-customized telephony experience. By automating routine tasks, your teams focus on what truly matters—driving customer loyalty and growth. We integrate smoothly with CRMs like Salesforce, Oracle, and Microsoft, giving teams full visibility to fuel business growth. Industry leaders like Mitsubishi Electric, Nikon, and Brinks trust Diabolocom for customer experiences that stand out.	Genesys Cloud CX: About Genesys Cloud CX is a comprehensive, cloud-based contact center solution designed to deliver exceptional customer experiences across various communication channels. Built with scalability and flexibility in mind, it integrates voice, chat, email, social media, and messaging platforms into a unified interface. The platform leverages advanced AI and analytics to provide real-time insights, automate routine tasks, and personalize interactions, ensuring efficient and effective customer engagement. With its robust workforce management tools, businesses can optimize staffing and performance while maintaining high service standards. Genesys Cloud CX is designed for seamless deployment and adaptability, making it an ideal solution for organizations of all sizes looking to enhance their customer service capabilities.
Diabolocom: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Genesys Cloud CX: Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Diabolocom: Audience Customer service and sales teams from enterprises of all sizes.	Genesys Cloud CX: Audience Businesses of all sizes in all industries seeking a cloud-based platform that offers tools and services to help businesses manage customer experience, workforce engagement, and business operations.
Diabolocom: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Genesys Cloud CX: Support Phone Support Not Supported 24/7 Live Support Supported Online Supported
Diabolocom: API Offers API Supported	Genesys Cloud CX: API Offers API Not Supported
Diabolocom: Screenshots and Videos View more images or videos	Genesys Cloud CX: Screenshots and Videos View more images or videos
Diabolocom: Pricing No information available. Free Version Not Supported Free Trial Supported	Genesys Cloud CX: Pricing $75 per user per month Free Version Not Supported Free Trial Supported
Diabolocom: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Genesys Cloud CX: Reviews/Ratings Overall 4.8 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 4.2 / 5 Read all reviews
	Genesys Cloud CX: Pros & Cons from Real Users Pros What I like most about the product is that it integrates perfectly with Zendesk. When a call comes in you hear a ring before the line is connected. Then Zendesk pops up so you can log the customer query while simultaneously. In addition, Genesys Cloud is a great application for scheduling agents. Once schedules are published everyone can see their individual details. The software also allows you to see the average call time of the center. It is also great to forecast the volume of calls that the center can expect based on on history #1- Genesys makes it easy to support the different platforms into one dashboard. #2- It makes it easy for support teams. #3- Productive Salesforce integration. #4- Easy to communicate with Genesys. Best to establish and maintain business contact centers from one hub. Powerful reporting. Internal knowledge base section. Intuitive chats. Client profiles and activities. Genesys Cloud CX is a robust & solid contact center platform! Cons The only problem I have with the application is that it tends to drop calls if the internet speed is not “high”. This can affect the over productivity of the call center as there will be returning calls that were not addressed on First Contact. #1- We had an overall positive experience with it. It worked great for me. Nothing to share about cons. N/A.
Diabolocom: Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Genesys Cloud CX: Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Diabolocom: Company Information Diabolocom Founded: 2005 France www.diabolocom.com	Genesys Cloud CX: Company Information Genesys Founded: 1990 United States www.genesys.com
Diabolocom: Alternatives Axialys	Genesys Cloud CX: Alternatives Dialpad Support Dialpad 4.4 out of 5 stars
Diabolocom: Vocalcom	Genesys Cloud CX: Dialpad Connect Dialpad 4.5 out of 5 stars
Diabolocom: ConneXio 5.0 out of 5 stars	Genesys Cloud CX: Amazon Web Services (AWS) Amazon 4.8 out of 5 stars
Diabolocom: Genesys Cloud CX Genesys 4.8 out of 5 stars	Genesys Cloud CX: UJET 4.0 out of 5 stars
Diabolocom: UJET 4.0 out of 5 stars View All	Genesys Cloud CX: Five9 4.0 out of 5 stars View All
Diabolocom: Categories AI Call Center Supported Artificial Intelligence Supported Business VoIP Supported Call Center Supported Contact Center as a Service (CCaaS) Supported IVR Supported Sales Dialers Supported Telephony Supported Virtual Phone Number Supported Workforce Optimization (WFO) Supported	Genesys Cloud CX: Categories AI Call Center Supported AI Dialers Supported AI Voice Agents Supported Auto Dialer Supported Business VoIP Supported Call Center Supported Call Center Infrastructure (CCI) Supported Contact Center as a Service (CCaaS) Supported Contact Center Quality Assurance Supported Customer Engagement Supported Customer Experience Supported Customer Satisfaction Supported Customer Service Supported Experience Orchestration Supported Help Desk Supported IVR Supported Live Chat Supported Predictive Dialer Supported Proactive Notification Supported Sales Dialers Supported Telephony Supported UCaaS Supported Unified Communications Supported Voice Bot Supported Workforce Optimization (WFO) Supported
Diabolocom: Business VoIP Features Call Parking Supported Call Recording Supported Contact Management Supported Encryption Not Supported IVR / Voice Recognition Supported Ring Groups Not Supported SIP Trunking Supported Unified Communications Supported Voice Quality Enhancement Supported Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Telephony Features Auto-Dialer Supported Call Center Management Supported Call Monitoring Supported Contact Management Supported Inbound Reporting Supported IVR / Voice Recognition Supported Outbound Reporting Supported Predictive Dialer Supported Telemarketing Management Supported Voice & Data Integration Supported VoIP Supported Workforce Optimization (WFO) Features eLearning Not Supported Interaction Analytics Not Supported Liability Recording Not Supported Performance Management Not Supported Quality Management Supported Real-time Guidance Supported Reporting Supported Speech Analytics Supported Surveying Not Supported Workforce Management Not Supported	Genesys Cloud CX: Business VoIP Features Call Parking Not Supported Call Recording Supported Contact Management Supported Encryption Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Unified Communications Supported Voice Quality Enhancement Supported Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Not Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Not Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Not Supported Real-time Chat Supported Reporting/Analytics Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Supported Text to Speech Supported Voice Customization Supported Voice Mail Supported Telephony Features Auto-Dialer Not Supported Call Center Management Supported Call Monitoring Supported Contact Management Supported Inbound Reporting Supported IVR / Voice Recognition Supported Outbound Reporting Supported Predictive Dialer Supported Telemarketing Management Supported Voice & Data Integration Supported VoIP Supported Show More Features Auto Dialer Features Call Center Management Supported Call Recording Supported Call Reporting Supported Call Scripting Supported Lead Management Supported Power Dialer Supported Predictive Dialer Supported Preview Dialer Supported Progressive Dialer Supported Surveys Not Supported Customer Engagement Features Analytics Supported Churn Management Not Supported Communication Management Supported Community Management Not Supported Content Syndication Not Supported Feedback Collection Supported Gamification Supported Live Chat Supported Video Content Supported Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Not Supported Knowledge Management Not Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Not Supported Text Analysis Supported Trend Analysis Supported Customer Satisfaction Features 360 Degree Feedback Not Supported Analytics Supported Call Reporting Supported Complaint Monitoring Supported Feedback Collection Supported Survey Management Not Supported Customer Service Features Alerts / Escalation Supported Appointment Management Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Supported Live Chat Supported Performance Metrics Supported Queue Management Not Supported Self Service Portal Supported Social Media Integration Not Supported Surveys & Feedback Supported Virtual Assistant Not Supported Workflow Management Not Supported Help Desk Features Alerts / Escalation Not Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Not Supported Document Storage Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Supported IT Asset Management Not Supported Knowledge Base Not Supported Known Issue Management Not Supported Live Chat Not Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Not Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Not Supported Ticket Management Not Supported Live Chat Features Canned Responses Supported Customizable Branding Not Supported Geo Targeting Not Supported Offline Form Not Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Not Supported Website Visitor Tracking Supported Predictive Dialer Features Call Monitoring Supported Call Recording Supported Call Results Supported Call Transfer Supported Callback Scheduling Supported Campaign Specific Caller ID Supported Contact Management Supported FCC Compliance Supported FTC Compliance Supported Lead Capture Not Supported Lead Management Supported
Diabolocom: Integrations Zendesk Supported AmplifAI Not Supported Blotout Not Supported Call Journey Not Supported Cobrowse.io Not Supported Eat App Not Supported HubSpot CRM Supported IBM watsonx Assistant Not Supported InfiBot Not Supported InteractionSync Not Supported KMS Lighthouse Not Supported Nowigence Pluaris Not Supported Pexip Not Supported Process Shepherd Not Supported Rasa Not Supported Thrive Global Not Supported Video RTC Not Supported VoiceBase Not Supported WIZ AI Talkbots Not Supported ethosIQ Customer Engagement Platform Not Supported Show More Integrations View All 12 Integrations	Genesys Cloud CX: Integrations Zendesk Supported AmplifAI Supported Blotout Supported Call Journey Supported Cobrowse.io Supported Eat App Supported HubSpot CRM Not Supported IBM watsonx Assistant Supported InfiBot Supported InteractionSync Supported KMS Lighthouse Supported Nowigence Pluaris Supported Pexip Supported Process Shepherd Supported Rasa Supported Thrive Global Supported Video RTC Supported VoiceBase Supported WIZ AI Talkbots Supported ethosIQ Customer Engagement Platform Supported Show More Integrations View All 134 Integrations
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