Audience
Customer service and sales teams from enterprises of all sizes.
About Diabolocom
For 20+ years, Diabolocom has redefined customer engagement. Our cloud-based Contact Center as a Service (CCaaS), powered by our proprietary generative AI, provides the smart automation, reachability, and insights today’s customer service and sales teams need.
From real-time transcription and satisfaction analysis to next-best-action recommendations, our AI Assistant seamlessly supports each customer interaction for faster resolutions. Diabolocom combines native AI for CX with telecom services to deliver a unique, hyper-customized telephony experience. By automating routine tasks, your teams focus on what truly matters—driving customer loyalty and growth.
We integrate smoothly with CRMs like Salesforce, Oracle, and Microsoft, giving teams full visibility to fuel business growth. Industry leaders like Mitsubishi Electric, Nikon, and Brinks trust Diabolocom for customer experiences that stand out.
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Pricing
Free Trial:
Free Trial available.
Company Information
Diabolocom
Founded: 2005
France
www.diabolocom.com
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Product Details
Platforms Supported
Cloud
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
Diabolocom Frequently Asked Questions
Q: What kinds of users and organization types does Diabolocom work with?
Diabolocom works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Diabolocom support in their product?
Diabolocom supports these languages: English, French, German, Italian, and Spanish.
Q: What kind of support options does Diabolocom offer?
Diabolocom offers support via phone support and online.
Q: What other applications or services does Diabolocom integrate with?
Diabolocom integrates with: Oracle CRM On Demand, CROSS-CRM, Microsoft Dynamics 365, HubSpot CRM, HubSpot Customer Platform, Microsoft Teams, Modjo, Pega CRM, Salesforce, SAP CRM, ServiceNow, and Zendesk.
Q: Does Diabolocom have an API?
Yes, Diabolocom has an API.
Q: What type of training does Diabolocom provide?
Diabolocom provides training in the form of documentation, live online, webinars, and in person.
Q: Does Diabolocom offer a free trial?
Yes, Diabolocom offers a free trial.
Diabolocom Product Features
Business VoIP
Call Parking
Supported
Call Recording
Supported
Contact Management
Supported
IVR / Voice Recognition
Supported
SIP Trunking
Supported
Unified Communications
Supported
Voice Quality Enhancement
Supported
Encryption
Not Supported
Ring Groups
Not Supported
Call Center
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Database
Supported
Escalation Management
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Telephony
Auto-Dialer
Supported
Call Center Management
Supported
Call Monitoring
Supported
Contact Management
Supported
IVR / Voice Recognition
Supported
Inbound Reporting
Supported
Outbound Reporting
Supported
Predictive Dialer
Supported
Telemarketing Management
Supported
VoIP
Supported
Voice & Data Integration
Supported
Workforce Optimization (WFO)
Quality Management
Supported
Real-time Guidance
Supported
Reporting
Supported
Speech Analytics
Supported
Interaction Analytics
Not Supported
Liability Recording
Not Supported
Performance Management
Not Supported
Surveying
Not Supported
Workforce Management
Not Supported
eLearning
Not Supported
