Audience
Since its inception in 2002, CallTower has evolved into a global cloud-based, enterprise-class Unified Communications, Contact Center and Collaboration solutions provider for growing organizations worldwide. CallTower provides, integrates and supports industry-leading solutions, including Operator Connect for Microsoft® Teams, Teams Direct Routing, GCC High Teams Direct Routing, Office 365, Cisco® Webex Calling / UCM, Cisco® CCPP, Zoom (BYOC), Zoom Phone, CT Cloud UCaaS and four contact center options, including Five9 for business customers.
About CallTower
Since its inception in 2002, CallTower has evolved into a global cloud-based, enterprise-class Unified Communications, Contact Center and Collaboration solutions provider for growing organizations worldwide. CallTower provides, integrates and supports industry-leading solutions, including Operator Connect for Microsoft® Teams, Teams Direct Routing, GCC High Teams Direct Routing, Office 365, Cisco® Webex Calling / UCM, Cisco® CCPP, Zoom (BYOC), Zoom Phone, CT Cloud UCaaS and four contact center options, including Five9 for business customers.
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Integrations
Company Information
CallTower
Founded: 2002
United States
www.calltower.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online
CallTower Frequently Asked Questions
Q: What kinds of users and organization types does CallTower work with?
CallTower works with these users and organization types: Mid Size Business, Small Business, Enterprise, Nonprofit, Government, and Startup.
Q: What languages does CallTower support in their product?
CallTower supports these languages: English.
Q: What kind of support options does CallTower offer?
CallTower offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does CallTower integrate with?
CallTower integrates with: Five9 and Salesforce.
Q: What type of training does CallTower provide?
CallTower provides training in the form of documentation, live online, webinars, in person, and videos.
CallTower Product Features
Business VoIP
Call Parking
Supported
Call Recording
Supported
Contact Management
Supported
Encryption
Supported
IVR / Voice Recognition
Supported
Ring Groups
Supported
SIP Trunking
Supported
Unified Communications
Supported
Voice Quality Enhancement
Supported
Call Center
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Escalation Management
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Database
Not Supported
Unified Communications
Audio / Video Conferencing
Supported
Calendar Management
Supported
Call Recording
Supported
Call Routing
Supported
Chat / Messaging
Supported
Fax Management
Supported
File Sharing
Supported
Mobile Access
Supported
Multi-User Collaboration
Supported
Voice Mail
Supported
