Audience
Customer service teams at consumer brands with high support volume
About Flowcall
Flowcall is omnichannel AI customer service software for consumer brands with high support volume. Customers ask about orders, deliveries, returns, payments and service requests on WhatsApp, email, Instagram, chat and calls. Flowcall's AI Agent answers them by following your SOPs and checking the data in Shopify and your other connected systems, and it completes the request, such as a refund, exchange or cancellation, where your rules allow. When a case needs an agent, it hands off with the conversation and customer details attached. Agents work in the AI Helpdesk: one inbox for every channel, ticketing, Customer 360 and AI assistance, and Auto QA reviews conversations from both the AI and the agents. Flowcall has a native Shopify integration, and any other system with an API can be connected.
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Pricing
Pricing Details:
Usage-based: each month is billed for at least a minimum number of sessions. Contact Flowcall for pricing. Teams with high support volume get a free proof of concept on one of their own workflows.
Company Information
Flowcall
Founded: 2024
India
www.flowcall.co
Videos and Screen Captures
Workflow diagram showing AI handling a customer request, automatically closing a ticket, or handing it to a human agent.
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Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Online
Flowcall Frequently Asked Questions
Q: What kinds of users and organization types does Flowcall work with?
Flowcall works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Flowcall support in their product?
Flowcall supports these languages: English.
Q: What kind of support options does Flowcall offer?
Flowcall offers support via online.
Q: What other applications or services does Flowcall integrate with?
Flowcall integrates with: Facebook Messenger, HubSpot CRM, Instagram, Magento, Salesforce, Shopify, WhatsApp, and WooCommerce.
Q: Does Flowcall have an API?
Yes, Flowcall has an API.
Q: What type of training does Flowcall provide?
Flowcall provides training in the form of documentation.
