Lime Connect

Pros: The installation on the WordPress site was really quickly, so that we were able to use the chat in a couple of minutes.

Cons: There is so much to customize (which is good) but it took a bit of time to find out in which menu one specific phrase (in the Chat) was to find.

Overall: I would recommend the chat for everyone who wants a quick and easy to use chat for a Website.

Pros: The tool can be customized in many ways. It is also possible to integrate WhatsApp Business, which is very helpful for customers, which use the website with their Smartphone.

Cons: It would be good if there were more Standard Widget Pictures.

Overall: Userlike is a very good tool to stay in contact with customers and potential customers on your website.

Pros: - ease of implementation
- intuitive platform
- chat customisation
- alerts for unread messages
- reactivity of the support

Cons: For the moment, the chat is not really operational because our site is not yet live.

Overall: We have not yet really tested the chat in the sense that our site is not yet live but so far the tool is interesting, well thought out and intuitive.

Pros: Professional software with many features. Translation implementation and tracking of page visits are interesting features for us.

Cons: No direct link to a chat overview site e.g. who is available. Test period is too short.

Overall: I hope we will make good experience in the future, when we have more time to test. So far we couldn't test everything.

Pros: Hosting all data within Germany.

Cons: None - the whole experience has been straight-fwd!

Overall: Easy/straight-fwd UI/UX to setup, calibrate and therein use the product.

Pros: I am very satisfied with the service and can only recommend it to everyone. In addition, the handling and use of the chat tool is simple and understandable. In addition, it offers my customers an exceptional contact offer.

Cons: Nothing. Because I am extremely satisfied with the customer service and have no objections.

Overall: My customers can also reach me outside of normal office hours via chat. Here, questions or requests can be clarified simply and via short official channels. I am very glad that I chose the chat tool.

Pros: The interface and the free trial. I like to customize the messaging and the look of the chat button.

Cons: The costs for the big version is pretty huge for a small company with 10-20 employees.

Overall: Great tool with a great UI. Easy to understand and to install on the website - very good. Plus: it is DSGVO konform

Pros: Perfect, no issues. I think they tried really hard, no errors and problems. I would recommend it to other people.

Cons: No cons because it has no issues, perfect product & amazing.

Overall: It's amazing because it has no issues it works and it's easy to use. No problems whatsoever perfect product.

Pros: Looked at multiple different options, Userlike really stood out. Since downloading it has been very simple and easy to use.

Cons: I currently have no cons at this moment. It has been very easy to use.

Overall: Very easy experience, it is really easy and simple to set up which I like. Would recommend to others.

Pros: Very easy registration process and good workflows. Also has many ways for individual settings, especially giving your profile an individual look.

Cons: Theres nothing in particular which would not match our requirements.

Overall: A very solid and uncomplicated product to stay in touch with costumers. We like the possibilities of customization.

Pros: Easy and fast contact with current and new customers. Easy to set up. User interface is clear and comfortable.

Cons: High price. We are not yet sure if a paid version is right for us.

Overall: We will continue to test the free version and see if a paid version could possibly benefit us. We will update our review.

Pros: I thought the simple setup was pretty good. It also worked right away. It's also great that there is a Borlabs integration that communicates the cookies correctly from the start.

Cons: So far I have not found what I did not like - are fully satisfied

Overall: We have been using Userlike for a few weeks and are fully satisfied so far. We can recommend Userlike based on our experience so far.

Pros: Userlike offers customers an easy experience. It automates customer communication and helps us get to know them and meet their needs. It reduces our time on the phone, sending e-mails and the cost of service.

Cons: I didn't experience any cons with Userlike. I found them to be free of flaws!

Overall: Userlike allows us to hear our customers concerns, solve problems, turn negativity into positivity and stay connected. It has allowed us to spend less time worrying about balancing the experiences of customers and more time engaging in fruitful interactions.

Pros: Best chat service so far:

+ Very complete interface
+ Advanced features
+ Nice customizable design

Cons: Advanced users will definitely love that chat service. However, not really easy to use for a beginner (kind of complex to set up advanced features).

Overall: Overall a really nice experience until now although have been using it only a couple of weeks. Need to learn how to set up some advanced features to be able to use it as desired.

Pros: An intuitive system, easy to use both on the customer side and on the programmer side, I have not yet had the need to contact assistance.

Cons: There is no app that can be installed and opened by the operators assigned to answer, but the possibility of creating different profiles for each response operator is very useful.

Overall: Being a fairly new site I have not had the opportunity to fully test the chat but overall it seems to me a good product, very customizable and useful.

Pros: Its smooth and easy to apply on websites and it is easy to effect changes to it, customise colors and more.

Cons: Nothing really just feel 14 days could be longer lol.

Overall: JUST PERFECT, i haven't come across another live chat app better than Userlike, how to link WhatsApp and more just can task for more.

Pros: The possibilities to respond exactly to the wishes of our customers.

Super that you can see exactly which pages the visitor is on.

Cons: Only available as browser version.

Nice would also be a package for 2 or max 3 operators, 4 I find for the price then again a bit too expensive.

Overall: Overall, a good and appealing solution for the integration of a chat tool on different surfaces. The settings are self-explanatory and diverse, although I would perhaps also imagine and wish for an app solution in the future.

Pros: Simple and intuitive design for the end user, Support for my users language (Portuguese), easy configuration.

Cons: To appear online you must have the message page always open.

Overall: I've been using the solution for a week now and I configured it and the team that will be responsible for managing the relationship with the user just loved it.

Pros: It has basically everything you need - live chat, multiple operators, beautiful design, macros, ... It's stable and has a "we are offline" out-of-the-box if no operator is currently online which is great.

Cons: If you want a little bit of customization by using the JavaScript API (for example to hide the chat on certain pages) thats only possible if you pay for the most expensive tier which is pretty annoying considering it's a base feature on other live chat platforms.

Overall: The overall experience for us from a usability perspective in the first weeks of usage is pretty great. It's simple to use and modern.

Pros: Set up is very easy. And you only need the css code to be put in your website to upload it. Overall very happy.

Cons: You need to have the messages page open all the time to be "online".

Overall: Overall very happy with the service. will request another free month to see what the outcome experience with customers is.