Lime Connect

Pros: Easy to set up, very comfortable in the way to customize the interface. Even in the basic tiers, there is a fully rounded functionality for client/corporate communication, which extends into a 360° communication suite for medium to large scale companies on later tiers.

Cons: The nomenclature of the dashboard is slightly confusing at the beginning (which is cured by the videos and other information resources).

Overall: A very pleasant installation and customization experience. We work in an environment that has grave security concerns so it was great to learn about the Userlike focus on IT and cloud security.

Pros: The widget and chat box look good. I think it is very important that the dashboard where you set everything is well-arranged and clear.
Support is fast and clear, you get an almost immediate response.
No employees / programmers who act derogatory if you do not immediately understand certain things yourself.
No employees / programmers who act derogatory if you do not immediately understand certain things yourself.
The possibility for a sole proprietor / self-employed person to use a free one-agent version.

Cons: As a designer of printed circuit boards, among other things, I need the possibility to exchange files with customers. This is possible, but unfortunately the files are not scanned for viruses and malware, so it is very important to have good security software installed yourself!
No employees / programmers who act derogatory if you do not immediately understand certain things yourself.
The possibility for a sole proprietor / self-employed person to use a free one-agent version.
Some things are only adjustable in the most extensive and not cheap version.

Overall: I'm still in the start-up phase of my business and haven't really chatted with customers yet, but my overall impression is good and everything I tested worked almost immediately. So far very satisfied with software and support.

Pros: Slick UI, highly customizable, good load and response times. flexible pricing packages and great support.

Cons: A bit on the expensive side although it is not that easy to comparable directly with the competition.

Overall: We are currently in a test phase to provide a chat to our users and so far the experience during the onboarding was great.

Pros: It is scalable. You can completely hide the button when offline. And I like the interface to other message apps.

Cons: Too many features but I understand there are power users who need them.

Overall: Good. Perhaps there could be an option to add text to the button as there are users to whom it is not intuitive at all.

Pros: We love simplicity! Everything is quick and direct. If we don't have time to chat, we go offline and the button disappears for the customer! So we don't get any bad reviews as to why our chat is always offline! class system.

Cons: The monthly costs should be cheaper ;-) Otherwise everything is fine the way it is! Keep it up!

Overall: All around a successful system! We can highly recommend it! Otherwise everything is fine the way it is! Keep it up!

Pros: Very easy to get started. And applying it to our website was very easy!

Cons: Need someone to call me and help with set up. Look forward to that.

Overall: Great! Still trying to learn about Userlike.

Pros: Easy understanding for the tool, good description of all settings, fast performance when changing configs, good possibilities for later.

Cons: Would be nice if there was a German speaking support chat.

Overall: Seems nice and good price-feature-set, is used very widely in the community, easy to set up and integrate in website.

Pros: Proactive client approach & support tool that increases interaction possibilities and allows for swift communication.

Cons: Adaptability could be improved, expensive in fully functional version.

Overall: I would opt for the pro version if prices were more cost-effective. Nevertheless a good, relatively easily installable tool.

Pros: It's an easy installation with full features.
You can use the free version to test and it's GDPR Compliant.

Cons: There is no mobile application, so the notifications are not easy to read if you are not in the office.

Overall: Good product with a lot of features, the support is good and reactive.
The big features is missing is the mobile application.

Pros: Easy to use.
Great customer service.
Fantastic to have multiple channels.
Responsive Sales team who created a unique product.

Cons: Nothing at the moment. Very impressed so far. Pricing is top end but seems worth it.

Overall: Highly recommend the company. The staff are very helpful and very knowledgable. Grateful to be working with a company like this.

Pros: We find the app very user-friendly and were able to create a professional company brochure with it. Highly recommended.

Cons: Unfortunately, SVG icons cannot be inserted in the standard version.

Overall: All in all, we can say that Userlike appeals to us the most of all platforms. We will also create more promotional material about Userlike.

Pros: Userlike helps convert most of our lead into customers. The live chat option helps to communicate with users. It's very easy to integrate and customer support is fantastic. The chatbot smartly deals with customer messages.

Cons: No cons. It does every of its work well and enough.

Overall: I like the ability to customize the bot commands to integrate into live chat. Userlike is a cost effective platform. Overall, Userlike is an intuitive platform, that helps to drive customer interaction.

Pros: #1- Auto responder chat-bot gives us easy to handle multiple customers.
#2- Helps business to give a great impression of first in traction.
#3- SMS and website integration is also possible.

Cons: #1- We had an overall positive experience with it.

Overall: It allows us to create great customer relationships. It enables a live interaction platform to contact the customer using SMS, Webchat and Userlike messages. We have been very impressed with its effectiveness.

Pros: Userlike is a live chat software. It works through messaging channels like website chat, customer messaging, chatbots, WhatsApp and many more. It provides benefit in generating leads naturally. The installation is very easy. Excellent dashboard. User friendly interface. Customisable design.

Cons: Awesome software. Very easy to use. Little bit can be improved UI. Otherwise all good.

Overall: Initiative chat services. Clear recommendation. Easily integrates with Slack, Pipedrive Hubspot, Zendesk, Help Scout, Salesforce and many more. The best part is this software is free to use no charges at all. Through live chats we can create loyal customers along with the customers satisfaction. Reliable and trustworthy.