4.3 out of 5 stars
(8616 Ratings)
Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale.
Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners.
Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide.
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4.0 out of 5 stars
(555 Ratings)
Act! Advantage is a full front-office CRM solution with all-new functionality that unites sales, marketing, and customer management in one intuitive, affordable platform to help you stay organized, attract new customers, and turn relationships into results.
Act! Advantage includes Interactive Quotes and Payments, Website Chat, Accounting Integration, Appointment Scheduling, Project Management, Web Forms, Online Surveys, and more, broadening Act!'s footprint across your entire front office, and reducing your need for costly, third-party tools. Additionally, you can select the perfect fit, cost-effective tier to meet your current needs with peace of mind knowing that Act! will grow with you.
For 39 years, Act! has partnered with small and midsize businesses - listening, learning, and building alongside them and Act! Advantage is the culmination of nearly four decades of their feedback. Every feature is designed to reflect how today’s SMBs run their businesses.
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Immediation
Immediation is a comprehensive online dispute resolution platform designed to streamline and simplify the process of mediation, arbitration, adjudication, and automated negotiation. Tailored for legal professionals, including mediators, arbitrators, and law firms, the platform offers a suite of over 30 purpose-built tools that facilitate secure, efficient, and user-friendly dispute resolution. Key features include automated intake forms, customizable workflows, case and panel management, financial tools for invoicing and payments, and a secure client portal. It supports seamless video conferencing, real-time transcription, exhibit management, and document sharing, ensuring a comprehensive digital environment for all parties involved. Immediation is ISO27001 certified, ensuring high standards of security and compliance, and integrates with platforms like Microsoft Teams and Clio to enhance functionality.
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