Sonetel

Pros: Fast and simple
It does exactly what it should
The app is convenient
The customer care is very helpful

Cons: It took a bit of time for me to understand how it worked

Overall: My experience has been positive until now, and customer care has been very reactive whenever I needed help!

Pros: It is very easy to use this phone. This is a very good option for online business. It helps us to keep a US phone number while residing in India

Cons: Not noted yet. We use only income call facility.

Overall: Good experience. We are using this service for the last 2 years and we found it really good. We are happy to recommend Sonetel to our friends,

Pros: The value for money is just GREAT. They are the best phone number provider for real. I looked for one so many months till i landed here and since then Sonetel is what i will be using for a long time now!

Cons: Takes a while to setup everything but after that its smooth, UI could have some rework.

Overall: Highly Recommend new start-ups, new online business to use SONETEL for they provide you the best quality and value!

Pros: Yaseem assisted me promptly and made me feel at ease that my query was being attended to by a human and not AI.

Cons: Yaseem, types fast and can make small typos. There is a room for improvement here.

Overall: The experience was great. Yaseem assisted me with all my queries. He helped with articles and links to the relevant sections that can assist me further. I was able to resolve my problem much faster than expected.

Pros: It's probably one of the only applications to offer a virtual number that can receive text messages.

Cons: There's a minimum refill limit, i prefer pay-per-use.

Overall: It's been really good so far, probably one of the best applications for virtual numbers out there that's cheap, and offers full features.

Pros: I was looking for Australia virtual number from India, and I found Sonetel. It turned out to be time/life saver for me. It had all the features what I was looking for.

Cons: App responsiveness should be better. Would be great if we can take up the incoming calls in the app itself instead of forwarding to local number.

Overall: I'm very much satisfied with the product and especially on their customer support. Customer support have been very prompt and supportive.

Pros: They have this feature where you can get notified when your balance falls below a certain amount this way you will know when to top up.
I also love the fact that the calls are rerouted to your personal number, so you never miss a call from your clients.

Cons: At the moment I haven't experienced anything negative, so no cons. Everything about their service is perfect.

Overall: I have had the best service since I started using their service a few months ago. I had a little problem a while ago and after emailing them they reached out immediately and sorted it out and everything has been smooth since then. So far so good. I recommend.

Pros: What appeared to be an easy & straightforward implementation.
Web based record system seems well constructed.

Cons: Lack of definition & still not convinced is solution intended for US users as global call forwarding is not supported. i.e. US caller could not use number as was intended to reach NZ recipient.

Overall: Average.
Confused based on need for documentation & validations in beginning.
Further confusion when a different number is being used than the one I have purchased?

Pros: 1. Affordable Calling
2. Virtual Phone Number
3. Customer Support Tools
4. Multi-Platform Access
5. No Hidden Fees

Cons: 1. The app lacks a dark mode option, which can be inconvenient for users who prefer a darker interface for better readability or to reduce eye strain, especially during nighttime use.

Overall: Overall, my experience with Sonetel has been positive. The app provides cost-effective communication tools. While there are occasional issues with call drop/quality, they are minor and do not significantly impact our operations.

Pros: I wanted to take a moment to express my gratitude for the exceptional service you provide. As an online worker, I rely heavily on multiple phone numbers to meet my daily communication needs. Unfortunately, a single mobile phone number simply cannot accommodate the volume and diversity of tasks required in my work.

SONETEL's service has been a game-changer for me. Your solution not only bridges this gap seamlessly but also enhances my efficiency and productivity. The ease of setting up additional numbers, combined with the reliability of your platform, has exceeded my expectations.

Thank you for providing such an indispensable service for professionals like me. I truly appreciate the thought and effort that has gone into making SONETEL a reliable and user-friendly solution.

Cons: Some countries have more expensive numbers. That is it.

Overall: I am writing to express my heartfelt gratitude for the outstanding service you provide. Over the years, I have used various number platforms, including Twilio and Grasshopper, but none have met my needs quite like SONETEL.

While other platforms often come with high prices and numerous restrictions, SONETEL stands out with its affordable rates and flexibility. In the six months that I have been a loyal user, I have been deeply impressed by your humanized service. Whenever I encountered an issue, your team was always there to assist me promptly and effectively.

This level of customer care and dedication left a lasting impression on me. It's clear that SONETEL genuinely prioritizes its users, and this is why I continue to choose your platform over others.

I sincerely hope that SONETEL's business continues to thrive, and I also wish all SONETEL users great success in their own endeavors. Thank you once again for your exceptional service and support.

Pros: Low price
fast support
really I liked every thing
I will use it always for my work and my personal mobile

Cons: Nothing because i found every thing like Low price
fast support
really I liked every thing
I will use it always for my work and my personal mobile

Overall: Its was amazing this fast support and i took every thing from them
its was good and Low price
really I liked every thing
I will use it always for my work

Pros: It's simple and inexpensive. Good customer service. Offer text messages to email. Free trail available.

Cons: The limit on free trail calls. I can't find the app in Google Play.

Overall: Overall, at this point I am very satisfied with my purchase. I started using the number right away with no issues.

Pros: Its dashboard is super user-friendly, allows us to easily edit phone number or e-mail address to which phone calls and text messages are redirected respectively. The fees and costs involved are more than fair and allow us as a small business operating in three different countries to afford such a fantastic service!

Cons: Some platforms and apps won't accept a Sonetel number for verification purposes yet.

Overall: We love the advantages that our Sonetel number provide us and our clients alike. Absolutely recommended!

Pros: I am a United States citizen living as an expat in Mexico. I need a service that can forward my clients' calls directly to me here in Mexico for a reasonable fee.

Any glitches were minor, and Customer Service has always responded promptly.

I could not be happier with Sonetel.

Cons: One minor glitch was due to the Sonetel billing software. I am on auto-pay, and there was a single event, just single, where I kept receiving emails that I had to top off my account with funds. Customer Service responded, and we worked through this glitch.
I consider this glitch minor and am very realistic in my expectations regarding any service. Problematic events happen with anyone and any service. No system runs perfectly. Such is life. I pay attention to Customer Service response and how effectively solutions are managed. Sonetel receives favorable flying colors in their response time and the remedy provided.

Overall: I could not be happier with the service provided by Sonetel! From start to finish, they have consistently delivered exemplary service that exceeds expectations. Their platform is user-friendly, their features are robust, and the support team is incredibly responsive and helpful.

Sonetel has truly been a game-changer for my business communication needs, providing reliable and seamless solutions every step of the way. I highly recommend them to anyone looking for top-notch communication services. Thank you, Sonetel, for your outstanding commitment to excellence!

Pros: I found the initial setup to be very easy & the process to get your new phone number working was very smooth. After initial setup the functions of receiving/making calls & SMS was what I expected & haven't found any issues so far.

Cons: Since this is a virtual phone number in the USA, I can't use apps like WhatsApp to communicate.

Overall: I use Sonetel to be able to have a USA phone number while being abroad in Central America, which was not possible with prepaid SIM cards that don't have roaming outside the USA (except Canada, Mexico, etc).
So far Sonetel has performed beyond my expectations & I'm happy with the service.

Pros: Good concept, but forwarding calls to my local phone when I am abroad costs me phone roaming charges.

Cons: The phone calls cannot be received using the Sonetel app through the Internet. This feature must be implemented before the system becomes valuable.
I took a test for a month, and it cost me A20. Sonetel only partially refunded me when I canceled.

Overall: Useless to me, as it does not allow me to answer phone call with the app.

Pros: Responsive customer support resolved my issues efficiently.
Transparent about billing and proactive in offering solutions.
Flexible options for managing prepaid balance for future renewals.

Cons: Initial unexpected charges caused some confusion...

Overall: I’m pleased with Sonetel's service, especially the support team’s dedication to resolving issues quickly. After a misunderstanding about charges, they offered a fair solution, ensuring my confidence in using their service long-term. The flexibility to apply my balance for future renewals and the attentive support made a big difference. Special thanks to Vasundhara for her exceptional assistance and professionalism. Highly recommended for those needing a reliable number for communication services.

Pros: Quick answers
efficient service
good price
Calls to any part of the world
Unification of accounts or telephone lines in a single user

Cons: You cannot delete information from a previous user to use in creating a new user.

Overall: It is a good service that offers a good price-quality ratio.
Allows for customized plans for the client

Pros: I like the service, SMS messages come to my email and always on time. It is very convenient to use when in another country.

Cons: I didn't find any downsides when using this site, sometimes the browser glitches but you can log in from another one or update and everything works

Overall: I like the service, SMS messages come to my email and always on time. It is very convenient to use when in another country.

Pros: Quick and easy processing. Fast help from customer service if you have any questions. Friendly staff.

Cons: There are no disadvantages for me. I was helped directly when I had questions.

Overall: I am still in Germany and needed a phone number in the USA and in a specific state. Since I wasn't sure about a few things, I contacted customer service. I received a direct response, a very nice phone call and quick and uncomplicated help.
I had a query about uploading the documents. This was also answered directly and to my complete satisfaction.