Audience

Serves contact centers across the world.

About nGAGEMENT

Recognized as a trusted provider of cutting-edge gamification and employee engagement software solutions, nGUVU leverages behavioral analytics and machine learning to create sustained agent engagement for contact centers. With its mission to revolutionize the contact center industry, nGUVU's engagement solution helps build a better everyday work experience for agents. Powerful and scalable, nGAGEMENT by nGUVU is a cloud-based employee engagement and gamification platform that helps motivate call center employees and improve their performance. Key features include leaderboards, contest management, reward management, activity tracking, badge management, reporting, predictive analytics, results tracking, and so much more.

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

nGUVU
Founded: 2015
Canada
www.nguvu.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

nGAGEMENT Frequently Asked Questions

Q: What kinds of users and organization types does nGAGEMENT work with?
nGAGEMENT works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does nGAGEMENT support in their product?
nGAGEMENT supports these languages: English.
Q: What kind of support options does nGAGEMENT offer?
nGAGEMENT offers support via phone support, 24/7 live support, and online.
Q: What type of training does nGAGEMENT provide?
nGAGEMENT provides training in the form of documentation, live online, webinars, and in person.

nGAGEMENT Product Features

Gamification

Badge Management Supported
Collaboration Tools Supported
Contest Management Supported
Feedback Management Supported
For Call Centers Supported
For Education Supported
For Onboarding Supported
For Sales Supported
Goal Setting / Tracking Supported
Leaderboards / Activity Tracking Supported
Performance Metrics Supported
Rewards Management Supported
For Developers Not Supported

Workforce Optimization (WFO)

Workforce Management Not Supported
Performance Management Not Supported
Quality Management Not Supported
Interaction Analytics Not Supported
Real-time Guidance Not Supported
Liability Recording Not Supported
Surveying Not Supported
Speech Analytics Not Supported
eLearning Not Supported
Reporting Not Supported