4.6 out of 5 stars
(2944 Ratings)
Zoom Phone is an AI-powered cloud-based business phone system that provides voice calling, messaging, and unified communications through a Voice over Internet Protocol (VoIP) platform. The software enables employees to make and receive business calls from desktop computers, mobile devices, and compatible desk phones. Its calling features include auto receptionists, call queues, call forwarding, voicemail, call recording, SMS, and intelligent call routing. Built-in AI capabilities provide post-call summaries, voicemail transcription, action item extraction, and automated follow-up assistance. Zoom Phone also supports an optional AI receptionist that answers customer inquiries, schedules appointments, and transfers calls to appropriate employees. The platform integrates with Zoom Meetings, Zoom Chat, Salesforce, Microsoft, Google, and other business applications while providing centralized administration and call analytics.
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4.5 out of 5 stars
(939 Ratings)
CTM, formerly known as CallTrackingMetrics, is a conversation intelligence and call tracking platform that helps businesses measure marketing performance, manage customer communications, and improve sales conversions. The software tracks phone calls, text messages, website forms, and chats to identify the advertising campaigns and channels that generate customer inquiries. Its AI-powered conversation analytics provide call transcription, summarization, sentiment analysis, and lead scoring. CTM also offers intelligent call routing, automated follow-ups, AI voice agents, and contact center management tools. Reporting dashboards help organizations analyze marketing attribution, advertising return on investment, customer interactions, and sales team performance. The platform integrates with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications to connect marketing data with customer conversations and revenue outcomes.
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Infercall
Infercall is a cloud-based AI receptionist for small businesses and service teams. It answers inbound phone calls and website chats using business information such as services, prices, hours, policies and documents. The receptionist can answer routine questions, qualify inquiries, collect caller details, transfer calls or take structured messages according to rules set by the business. With supported integrations, it can book appointments, create customer follow-up tasks or records, and create jobs or draft quotes. The service provides call summaries, transcripts, recordings and analytics for review. Businesses can forward an existing phone number or use an Infercall number, configure greetings and languages, and manage call handling through a web dashboard. Use cases include trades and home services, salons, dental practices, and other appointment-based or inquiry-driven businesses.
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