Audience
Software as a Service (SaaS) solution to contact centers and small and medium sized businesses and across a wide range of industries.
About CallFinder
CallFinder speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. CallFinder automatically transcribes and scores recorded calls, identifying key metrics you can use to improve every aspect of your business.
We deliver a highly scalable Software as a Service (SaaS) solution to contact centers and small and medium sized businesses across a wide range of industries. We like to think of ourselves as the speech analytics experts because, well, that’s all we do. We’re all about delivering a truly different software experience. You never get something that’s out-of-the-box. On purpose.
Our Managed Client Services support is a differentiator that none of our speech analytics competitors offer. Your CallFinder Analyst becomes an integral part of your QA team, and you will work with your Analyst on a recurring basis to optimize CallFinder to meet your evolving business needs.
Pricing
We’re here to help you find the perfect solution that fits your specific needs and your budget. Simply visit the pricing page on our website, and follow 3 easy steps to provide a few details about you, and we’ll provide the rest.
Integrations
Company Information
Videos and Screen Captures
Product Details
CallFinder Frequently Asked Questions
Q: What kinds of users and organization types does CallFinder work with?
Q: What languages does CallFinder support in their product?
Q: What kind of support options does CallFinder offer?
Q: What other applications or services does CallFinder integrate with?
Q: What type of training does CallFinder provide?
Q: What pricing for support is available for CallFinder?
Q: What pricing for training is available for CallFinder?
CallFinder Product Features
Call Center
Call Recording
Conversation Intelligence
Emotion Recognition
Sales Coaching
Speech Analytics
CallFinder Additional Categories
CallFinder Verified User Reviews
Write a Review-
Probability You Would Recommend? 10 out of 10
"Thank you!" 5 out of 5 stars Posted 2024-11-21
Pros: We really like how the software transcribes ours calls and gives us a scorecard on how our agents are doing.
Cons: There hasn't been any cons that we have ran into that we haven't been able to resolve.
Overall: Sam has been such an instrumental part in setting up and optimizing everything for us. It really is a big help to have such a responsive analyst when we are troubleshooting or exchanging ideas on how to improve CallFinder for our team.
Read More...Reply from CallFinderPosted 2024-11-22
Thank you for the kind words and the feedback! We always love hearing how our analysts help clients in their daily work lives. We'll pass along your feedback to the rest of the team! -
Probability You Would Recommend? 10 out of 10
"Manager Centralized Services" 5 out of 5 stars Edited 2024-11-21
Pros: I love how we can customize the system to our culture. And how we can share calls with our team members.
Cons: Just takes a little getting used to. Wish we could pull calls same day.
Overall: Great experience! Very helpful and up to date tool to have. We have shared with our team on a weekly basis and they have kind of started a friendly competition amongst each other.
Read More...Reply from CallFinderEdited 2024-08-26
Thanks so much for the positive feedback! We're glad to hear that our solution is helping your team on many levels and that your experience is going well. As for pulling calls, ask your assigned Analyst about changing the call processing date. This may be a limitation of your recording vendor. We are always happy to help in any way we can. Thanks again for taking the time to review CallFinder! -
Probability You Would Recommend? 9 out of 10
"Amazing Tool" 5 out of 5 stars Posted 2024-07-09
Pros: CallFinder really gives us a great snapshot of agent performance. The system is easy to use and really allows for some great reporting and customization. It is great to have this without listening to 100% of our calls.
Cons: Of course, it isn't perfect! Accuracy can be improved , but it has come a long way!
Overall: Overall, I think CallFinder has contributed to our ability to scale our business without adding additional QA staff.
Read More...Reply from CallFinderPosted 2024-07-09
Thanks for the review and feedback! We're so glad to hear that CallFinder is helping your business. -
Probability You Would Recommend? 10 out of 10
"Call Finder " 5 out of 5 stars Posted 2024-07-08
Pros: Easy to use.
Playback speed control is a big help, especially when reviewing longer calls.
Transcripts are impressive most of the time and can help catch any obvious errors or red flags in calls as well as green flags.
There is an impressive amount of data and insights available to users.Cons: The UX is good but could use minor improvements. My main hitch with it is that when I move back and forth between filters and pages it often loses minor changes, I made like how many results show per page. This is a minor nuisance.
Overall: Overall, CallFinder is an impressive tool that makes my job easier, which is exactly what it is supposed to do. Not only does it make my job easier, but it also gives me an impressive amount of information without even opening the call. This makes it straightforward to know which calls may be more pertinent to review. In summation, my job would be much more difficult and tedious without CallFinder being made available to me.
Read More...Reply from CallFinderPosted 2024-07-09
Thank you so much for the positive review. We are constantly making improvements to our software per user feedback, so we'll pass along your comments to our developers. We are so happy to hear that CallFinder is making your life easier!
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