Audience

Contact centers and businesses interested in a professiona solution to drive productivity and enhance the customer experience

About Observe.AI

Observe.AI powers end-to-end quality management with the most accurate speech analytics for Contact Centers. With its Voice AI Platform, support teams analyze 100% of voice calls for quality and compliance, automate agent evaluations, and improve coaching. Analyze Calls for 100% compliance and call quality monitoring, so you'll never miss an opportunity or risk. Evaluate Agents with automated agent evaluations, and build trust with accurate data while fixing broken processes. Coach Teams with targeted coaching, know what training programs drive change, and replicate what top supervisors and trainers do best. Observe.AI uses the industry’s most accurate conversation intelligence engine to analyze customer interactions across every channel, giving you visibility into what's happening in your business. We incorporate these insights into evaluation and coaching workflows to improve agent and seller performance at scale—in one seamless platform.

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Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews for Observe.AI Write a Review

Company Information

Observe.AI
Founded: 2017
United States
www.observe.ai/

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Phone Support
Online

Observe.AI Frequently Asked Questions

Q: What kinds of users and organization types does Observe.AI work with?
Observe.AI works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Observe.AI support in their product?
Observe.AI supports these languages: English.
Q: What kind of support options does Observe.AI offer?
Observe.AI offers support via phone support and online.
Q: What other applications or services does Observe.AI integrate with?
Observe.AI integrates with: Assembled, 3CLogic, Operata, QEval, and Zendesk.
Q: What type of training does Observe.AI provide?
Observe.AI provides training in the form of documentation.

Observe.AI Product Features

Call Center

Escalation Management Not Supported
Outbound Call Center Not Supported
Manual Dialer Not Supported
Call Recording Not Supported
Queue Management Not Supported
Call Scripting Not Supported
Blended Call Center Not Supported
Progressive Dialer Not Supported
Campaign Management Not Supported
Predictive Dialer Not Supported
Inbound Call Center Not Supported
IVR / Voice Recognition Not Supported
Call Logging Not Supported
Reporting/Analytics Not Supported
Real-time Chat Not Supported
Database Not Supported

Call Recording

Video Call Recording Not Supported
On-Demand Recording Not Supported
Archiving Not Supported
File Transfer Not Supported
Screen Activity Recording Not Supported
Recording Bookmarking Not Supported
Distributed Call Recording Not Supported
Event Triggered Recording Not Supported
Call Sharing Not Supported
Instant Retrieval Not Supported
Scheduled Recording Not Supported

Conversation Intelligence

Call Recording Not Supported
Call Recording Cloud Storage Not Supported
Call Transcription Not Supported
Call Analytics Not Supported
Topic Tags Not Supported
Topic-Based Analytics Not Supported
AI Insights Not Supported
Call/Meeting Sharing Not Supported
Call Snippets Not Supported
Account Health Alerts Not Supported
Sales Coaching Not Supported
Win/Loss Analysis Not Supported
Video Conferencing Analytics Not Supported

Speech Analytics

Automatic Transcription Supported
Call Center Management Supported
Call Recording Supported
Customer Experience Management Supported
Sentiment Analysis Supported
Data Security Not Supported
Natural Language Processing Not Supported
Predictive Analytics Not Supported
Self-Service Search Not Supported
Surveys & Feedback Not Supported

Telemarketing

Outbound Call Center Not Supported
Call Recording Not Supported
Lead Distribution Not Supported
Auto Dialer Not Supported
Call Routing Not Supported
Inbound Call Center Not Supported
Call Scripting Not Supported
Call Logging Not Supported
IVR / Voice Recognition Not Supported
CRM Not Supported

VoIP Monitoring

Call Detail Record (CDR) Analysis Not Supported
IP SLA Monitoring Not Supported
Jitter Testing Not Supported
Troubleshooting Not Supported
Packet Loss Monitoring Not Supported
MOS Monitoring Not Supported
Latency Monitoring Not Supported
Call Quality Monitoring Not Supported
QoS Monitoring Not Supported
Alerts / Notifications Not Supported
Reporting / Analytics Not Supported

Observe.AI Additional Categories

Observe.AI Verified User Reviews

Write a Review
  • Max S.
    Contact Center Engineer
    Used the software for: 2+ Years
    Frequency of Use: Yearly
    User Role: User, Administrator
    Company Size: 26 - 99
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Great Speech Platform "

    5 out of 5 stars Posted 2021-02-25

    Pros: It connected right to our contact center Talkdesk. We didn't need to really do much to install them in the app connect partner program. Got a 30-day trial to test them out. So many features from scorecards, moments and screen recordings.

    Cons: Not as feature-rich compared to some other players that have been in the game for longer. But this team is really working hard and coming out with more and more each year.

    Overall: Overall our experience with observe.ai has been great. from the ease of use of the platform to admin work to run it so easy. Love it!

    Read More...
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